Interactive Intelligence to Host “5 in 5: Technologies that will Disrupt Customer Service by 2021” Web Event
12 Ottobre 2016 - 4:00PM
Business Wire
Interactive to be joined by industry analyst
Ian Jacobs to share five technology trends that will transform
customer care over the next five years
Interactive Intelligence Group Inc. (Nasdaq: ININ), a global
leader of cloud services for customer engagement, communications
and collaboration, is hosting a free web event titled, “5 in 5:
Technologies that will Disrupt Customer Service by 2021.”
This 60-minute web event, ideal for contact center managers,
business operations managers and anyone responsible for improving
the customer experience, will be held Tuesday, Oct. 25 at 11 a.m.
Eastern time (EDT).
Interactive will be joined by Forrester Senior Analyst Ian
Jacobs, who will give insights into the following five technology
trends that will transform customer care over the next five
years:
- Two-way video expanding within customer
service.
- Augmented and virtual reality for sales
and troubleshooting.
- Virtual assistants as next-generation
self-service.
- Proliferation of messaging.
- Internet of Things and connected
devices.
A Q&A will follow the presentation, during which presenters
will answer live audience questions.
Attendees will receive a copy of Forrester’s recently published
report, “Plan Now for Customer Service in 2021,” which highlights
the service experiences and technologies that customers will expect
in the next five years.
According to the report, “Although firms won’t feel the impact
of these novel technologies for many years, savvy application
development and delivery pros will start planning for them now.
This gives them enough time to craft compelling business cases for
investment and ample time to experiment with rapid-prototyped
solutions.”1
To register for this web event, visit:
http://c3.inin.com/5-in-5?cid=70144000000pkVs&elqCID=2328.
1Forrester, "Plan Now For Customer Service in
2021," Ian Jacobs, June 2016.
About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global
leader of cloud services for customer engagement, communications
and collaboration designed to help businesses worldwide improve
service, increase productivity and reduce costs. Backed by a
20-plus year history of industry firsts, 150-plus pending patent
applications, and more than 6,000 global customer deployments,
Interactive offers customers fast return on investment, along with
robust reliability, scalability and security. It's also the only
company recognized by the top global industry analyst firm as a
leader in both the cloud and on-premises customer engagement
markets. The company is headquartered in Indianapolis, Indiana and
has more than 2,000 employees worldwide. For more information,
visit www.inin.com.
Interactive Intelligence is the owner of, and holds certain
registrations for, the marks INTERACTIVE INTELLIGENCE, its
associated LOGO, PURECLOUD and numerous other trademarks and
service marks in the United States and various other jurisdictions
around the world. All third-party trademarks mentioned in this
document are the property of their respective owners.
ININ-G
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version on businesswire.com: http://www.businesswire.com/news/home/20161012005847/en/
Interactive IntelligenceChristine Holley, Senior Director,
Market Communications, +1 317-715-8220christine.holley@inin.com
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