Quadient’s Inspire Days Virtual Event Promises a Wealth of Information for Building a Positive Customer Experience
26 Ottobre 2021 - 5:45PM
Quadient’s Inspire Days Virtual Event Promises a Wealth of
Information for Building a Positive Customer Experience
Paris, October 26, 2021
Quadient (Euronext Paris: QDT), a leader in helping businesses
create meaningful customer connections through digital and physical
channels, will host its virtual Inspire Days 2021 customer
experience (CX) conference on November 17-18.
The annual event has evolved from a Quadient
Inspire users conference to today’s must-attend global CX
conference. The event brings together CX and customer
communications management (CCM) professionals from across
industries and regions to gain insight, skills and strategies to
transform their businesses and elevate customer experiences.
Inspire Days will feature 40 engaging speakers and four tracks
featuring educational sessions, inspiring use cases, discussions
and Q&A in three time zones to accommodate thousands of online
attendees in the Americas, Asia-Pacific (APAC), and Europe, the
Middle East and Africa (EMEA). Geoffrey Godet, CEO of Quadient, and
Chris Hartigan, chief solution officer, Intelligent Communication
Automation, for Quadient, will welcome attendees with the keynote
“Empower, Elevate, Accelerate.” Quadient partners and key sponsors
of Inspire Days include Capgemini, Cognizant, Canon, Duck Creek,
Blue Rush and Microsoft.
An impressive lineup of seasoned, knowledgeable
thought leaders is slated throughout the two-day event to present
and discuss what organizations can do now and in the near future to
attract customers and maintain their loyalty. Speakers include:
- Steven Van
Belleghem, author and global CX thought leader, will share a new
twist on CX with his talk, “Making the Offer You Can’t Refuse.
Hint: Technology alone is not enough”
- Marci Maddox,
research director for IDC's Digital Experience Management Software
program, will provide tips on how to meet consumers where they are
right now to create trusted relationships
- Jim Tincher,
founder of consulting firm Heart of the Customer, will share how CX
technology supports end-to-end journey management, customer
conversation and operational efficiency
Additional sessions will cover various aspects
of how to initiate and deploy customer experience management (CXM)
strategies within an organization and offer best practice
recommendations for applying CCM tools to CXM and customer
relationship management (CRM) for optimal results. Quadient will
present its future-focused “Roadmap for Exceptional Experiences,”
as well as a 15-minute sneak peek of its upcoming enterprise CCM
solution Inspire Flex R15 release. Additionally, Quadient is
excited to close this year’s Inspire Days with its customer and,
for the first time, global and regional partner awards.
“Inspire Days is the perfect opportunity to dive
deeper than ever into CX and come away with new strategies and
tactics to empower your employees, elevate your customer experience
and accelerate transformation across your organization,” Hartigan
said. “At Quadient, we have anticipated the convergence of CCM,
customer journey mapping, document automation, accounts payable and
accounts receivable, and we’re excited to share with you the latest
developments in this area, more specifically in CCM and CXM. Join
us at Inspire Days!”
About Quadient®
Quadient is the driving force behind the world’s
most meaningful customer experiences. By focusing on three key
solution areas, Intelligent Communication Automation, Parcel Locker
Solutions and Mail-Related Solutions, Quadient helps simplify the
connection between people and what matters. Quadient supports
hundreds of thousands of customers worldwide in their quest to
create relevant, personalized connections and achieve customer
experience excellence. Quadient is listed in compartment B of
Euronext Paris (QDT) and is part of the CAC® Mid & Small and
EnterNext® Tech 40 indices.
For more information about Quadient, visit www.quadient.com.
Contacts
Joe
Scolaro, Quadient
|
|
Sandy
Armstrong, Sterling Kilgore |
Global Press
Relations Manager |
|
Director of Media
& Strategic Communications |
+1-866-883-4260
Ext. 1590 |
|
+1-630-964-8500 |
j.scolaro@quadient.com |
|
sarmstrong@sterlingkilgore.com |
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