ChannelNet Expands Relationship With Autobytel's AVV to Provide Lead Management Tools to Automotive Retailers
14 Dicembre 2004 - 2:30PM
PR Newswire (US)
ChannelNet Expands Relationship With Autobytel's AVV to Provide
Lead Management Tools to Automotive Retailers MILL VALLEY, Calif.,
Dec. 14 /PRNewswire/ -- ChannelNet (http://www.channelnet.com/),
the premier builder of multichannel marketplace solutions, has
expanded its relationship with Autobytel's AVV, Inc. subsidiary
(http://www.avv.com/), a leader in dealership management tools and
services, to provide lead management capabilities to automotive
retailers. ChannelNet will integrate AVV's Web Control(R) Internet
Sales Management (ISM) system as part of the company's suite of
automotive retailer solutions, called eRetail Advantage. The
addition of Web Control, the top choice of the nation's leading
e-Dealers, can help more retailers effectively manage
communications with prospects and customers who begin the shopping
process on the Internet. Web Control is a complete customer
management suite that tracks and enhances communication between the
dealership and all customers or prospects -- whether they walk in,
phone in, or surf in through the Internet. Web Control accepts
sales inquiries from any Web site and automatically routes the
email to a qualified dealership representative according to
pre-defined criteria. Web Control also handles leads that originate
by phone or through a visit to the dealership. Each customer
contact point is automatically recorded in the Web Control
database, creating a comprehensive, easy-to-track history for every
prospect and customer. Based on this information, Web Control
delivers scheduled activities through a daily planner and
electronic calendar system. Management can also implement follow-up
processes so that each sales person communicates with the customer
according to a pre-defined contact schedule. ChannelNet will also
integrate functionality from Web Control that allows retailers to
track, analyze and manage gross profit per vehicle. "Offering Web
Control's lead management capabilities naturally extends and
complements our suite of offerings for automotive retailers," said
ChannelNet CEO and Founder Paula Tompkins. "Retailers receive leads
from several different sources. Using the appropriate tools for
responding quickly and communicating effectively with these leads
results in better customer service, the closing of more sales, and
an increase in business." "We're pleased to extend our relationship
with ChannelNet in order to reach more automotive retailers with
the tools they need to succeed with a car-buying public that
increasingly relies on the Internet for information," said AVV Vice
President and General Manager Dan Vogel. "Web Control's lead
management capabilities are recognized in the industry as some of
the best tools available." This expanded relationship builds on an
agreement ChannelNet and AVV entered in August to enable the
posting of aggregated inventory on the Web sites of single and
multi-franchise automotive retailers through AVV's Auto Download
Service (ADS) product. ChannelNet's eRetail Advantage program for
automotive retailers includes a complete suite of technology-based
products and professional services to turn Internet leads into
sales. The company's package of turnkey solutions gives retailers
the flexibility to create an Internet presence that supports the
individual business goals of the retailer while meeting the
requirements of the manufacturer. Non-technical users can manage
all of ChannelNet's tools from one central, easy-to-use
administrative center. ChannelNet already provides comprehensive
Internet programs and tools, as well as professional services to
more than 5,300 Ford, Lincoln, Mercury, Land Rover, Jaguar, and
Volvo dealers and retailers in 29 countries and 10 languages. AVV,
Inc. is a wholly-owned subsidiary of Autobytel Inc. (NASDAQ:ABTLE)
About ChannelNet Founded in 1985, ChannelNet(R) (formerly The
SoftAd Group) is the premier builder of multichannel marketplaces
designed to help global automotive manufacturers and their
franchise retailers sell more cars, trucks, parts and service. The
company has nearly 20 years' experience supporting automotive sales
and marketing processes through the use of interactive technologies
for many of the leading automotive brands, including Ford, Lincoln,
Mercury, Volvo, Jaguar, Land Rover, BMW N.A., Nissan Europe,
General Motors, Cadillac, and Buick. Since 1995, ChannelNet has
acquired an install base using its technology and services of more
than 5,300 automotive retailers worldwide. The privately-held
company is based outside San Francisco in Mill Valley, California,
with offices in Detroit, Michigan. For more information about
ChannelNet and its solutions, visit http://www.channelnet.com/.
DATASOURCE: ChannelNet CONTACT: Sharon Greenspan of ChannelNet,
+1-415-289-5140, or ; or Rose Maciejewski, +1-310-479-9929, ext.
127, or , for Autobytel/AVV Web site: http://www.avv.com/ Web site:
http://www.channelnet.com/
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