Xcel Energy Licenses Indus Service Delivery Management Suite for Multistate Implementation; Field Service and Asset Management C
06 Febbraio 2006 - 2:00PM
Business Wire
Indus International Inc. (NASDAQ: IINT), a leading Service Delivery
Management (SDM) solution provider, today announced that Xcel
Energy (NYSE: XEL) has licensed and implemented an Indus SDM
solution that integrates advanced field service management and
asset management capabilities across 10 states in 80 services
centers to help improve customer service performance and reduce
costs at the company. The implementation is the outcome of Indus'
Workflow Optimization project, part of Xcel Energy's Utility
Innovations (UI) initiative announced in May 2005. Xcel Energy
created Utility Innovations to leverage the creativity, knowledge
and skills of its technology partners to develop technology
solutions that improve customer service, optimize the management of
local electric grids and reduce cost structure. Indus' Workflow
Optimization is the first of the UI projects to be applied to the
entire company's day-to-day operations. Indus' integrated SDM
solution gives Xcel Energy a comprehensive view of all work and
resources in the field, enabling the company to optimize work crew
schedules, equipment and materials through automation. The solution
also provides Xcel Energy with the means to better manage the
supply and demand of resources, giving them better control of the
company's performance levels and costs of service. As a result,
Xcel Energy already has realized financial savings in 2005 with the
Indus products and anticipates additional savings as the products
are rolled out across the entire 10-state service territory.
"Utility Innovations was created to transform the way Xcel Energy
does business, improving our customer service and enhancing our
ability to manage complex distributed assets. The Indus Workflow
Optimization project proved to be highly effective in accomplishing
this goal," said Ray Gogel, vice president and chief information
officer at Xcel Energy. "The results achieved by this important
project, as well as the way our employees have embraced the new
solution's capabilities, demonstrate that the Utility Innovations
approach is producing real-world benefits to our company." Indus
SDM solutions will be particularly helpful to the company's
transformation by integrating the new capabilities of Indus Service
Suite software with its existing Indus Asset Suite solution.
Service Suite will provide a view of all work and resources and
leverage mobile technology to improve field force effectiveness.
Indus Asset Suite provides automation of maintenance and inspection
processes, timely status work completion reporting and
cost-effective decision support. With Indus' Service Suite and
Asset Suite combined, Xcel Energy will have a more process-centric
approach to their services by automating the flow of work from call
centers all the way through the billing process. "The foundation of
our Service Delivery Management vision and strategy is empowering
companies to do the kinds of things Xcel Energy wants to do:
transform the company to improve customer service and reduce costs
in the business," said Greg Dukat, president and CEO of Indus.
"Xcel Energy is providing visionary industry leadership by
deliberately setting a course for dramatic improvement in their
business processes through partnership and innovation. By combining
Indus' Service Suite and Asset Suite solutions to achieve this,
Xcel Energy validates that our SDM strategy is effective. Indus is
pleased to play a critical role in such a successful
transformation." On Display at DistribuTECH Indus' successful
solution at Xcel Energy, as well as new Utility Innovations
projects, will be on display this week at DistribuTECH 2006 in
Tampa, Fla. Members of the media are invited to join Xcel Energy
and its Utility Innovations partners IBM, Indus and Itron for a
reception, panel discussion and project demonstrations at the
conference. You will have the opportunity to learn how this unique
program has evolved, get a first-hand look at some of this year's
initiatives and speak one-on-one with partner company executives.
To schedule an interview and/or attend the reception, please RSVP
to Gary Frazier at 770-989-4188 or email gary.frazier@indus.com.
About Xcel Energy Xcel Energy is a major U.S. electricity and
natural gas company with regulated operations in 11 Western and
Midwestern states. Xcel Energy provides a comprehensive portfolio
of energy-related products and services to 3.3 million electricity
customers and 1.8 million natural gas customers through its
regulated operating companies. In terms of customers, it is the
fourth-largest combination natural gas and electricity company in
the nation. Company headquarters are located in Minneapolis. More
information is available at www.xcelenergy.com. About Indus
International Indus is a leading Service Delivery Management (SDM)
solution provider, which help clients in a broad array of
industries optimize the management of their customers, workforce,
spare parts inventory, tools and documentation in order to maximize
performance and customer satisfaction while achieving significant
cost savings. Indus customer, asset and workforce management
software products, professional services and hosted service
offerings improve our clients' profitability by reducing costs,
increasing capacity and competitiveness, improving service to their
customers, facilitating billing for services and ensuring
regulatory compliance. Indus solutions have been purchased by more
than 400 companies in more than 40 countries, representing diverse
industries - including manufacturing, utilities,
telecommunications, government, education, transportation,
facilities and property management, consumer packaged goods and
more. For more information, visit our Website at
http://www.indus.com. Safe Harbor Statement under the Private
Securities Litigation Reform Act of 1995 This press release
contains statements, estimates or projections that are not
historical in nature and that may constitute "forward-looking
statements" as defined under U.S. federal securities laws. These
statements include, but are not limited to, Xcel Energy's future
benefits from Indus' SDM solutions. These statements, which speak
only as of the date given, are subject to certain risks and
uncertainties that could cause actual results to differ materially
from our Company's historical experience and our expectations or
projections. These risks include, but are not limited to, projected
growth in the emerging service delivery management market, market
acceptance of our service delivery management strategy, our ability
to maintain consistent profitability and positive operating cash
flow, market acceptance and the success of our new products and
enhancements and upgrades to our existing products, current market
conditions for our products and services, our ability to license
software to new customers, limitations on our ability to use our
net operating loss carry-forwards, timely development and
introduction of new products, releases and product enhancements,
timely performance of services, changes in our executive management
team and our board of directors, uncertainty relating to and the
management of personnel changes, the ability to realize the
anticipated benefits of our restructurings, our competitive
position, the ability to establish and retain partnership
arrangements, our ability to develop our indirect sales channels,
our ability to succeed in international markets, including Japan,
current economic conditions, heightened security and war or
terrorist acts in countries of the world that affect our business,
and other risks identified from time-to-time in the Company's SEC
filings. Investors are advised to consult the Company's filings
with the SEC, including its 2005 Annual Report on Form 10-K, for a
further discussion of these and other risks. Indus is a registered
trademark of Indus International, Inc. Other company and product
names may be trademarks of the respective companies with which they
are associated.
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