Indus Announces Real-time Performance Management; Best-in-class Data Warehouse and Business Intelligence Solution Delivers New
10 Maggio 2006 - 2:00PM
Business Wire
Indus International Inc. (NASDAQ: IINT), a leading Service Delivery
Management (SDM) solution provider, today announced the launch of
Indus Real-time Performance Management(TM) (RPM), a best-in-class
data warehouse and business intelligence solution designed to help
clients drive improvements across their asset, field service and
customer service operations. In conjunction with the introduction
of RPM, the company has created a new Process Improvement Practice
to help clients develop specific business improvement strategies to
capitalize on the full capabilities of RPM. The announcement was
made at the first annual Indus Investor Day event here at the Grand
Hyatt New York. While all organizations today face increasing
pressures to achieve outstanding performance, few decision-makers
have quick, easy access to the specific, actionable data they need
to make significant improvements. Typically, the same data is
distributed to all users even though they may track different
metrics. Furthermore, information is siloed with limited visibility
of how one functional area's initiatives are affecting another
area. It's difficult to create metrics, dashboards and reports to
fit an organization's industry needs or business model. In fact,
leading industry research analyst firm Aberdeen Group reports that
insufficient performance measurement procedures is one of the most
common barriers to success for organizations. "We've found that at
least one-third of organizations are not measuring their
performance at all," said Mark Vigoroso, Chief Research Officer and
Service Director of Service Chain Management Research, Aberdeen
Group. "To be best-in-class, organizations must systematically
track both operational and customer-facing metrics, including
worker productivity, SLA compliance, first-time resolution rate and
other KPIs which monitor performance of individuals and departments
across the organization." To meet these challenges, Indus RPM is
designed to go beyond basic report and dashboard functionality
compared to competitor's products. Key features include: --
Flexible role-based views - Delivers unprecedented flexibility to
create tailored views to meet specific needs. For instance,
executives may want to track overall company performance against
corporate goals, whereas a maintenance engineer may want to track
the details of schedule compliance and productivity in his specific
region. With drag-and-drop functionality and a flexible rules
engine, users can easily create the views they need depending on
their varying roles and responsibilities. -- Process optimization -
Links key performance indicators to high-level goals and strategies
in critical performance areas including: customer loyalty, asset
performance, workforce efficiency, supply chain management and
financial performance. The essence of RPM is helping organizations
manage cross-functional processes simultaneously in light of their
interdependencies. -- Best-in-class toolset - Combines
industry-leading business intelligence technology from Business
Objects and data warehouse/ETL technology from Informatica
seamlessly integrated with Indus' core solutions. The toolset
provides a comprehensive library of prepackaged goals, strategy
maps, metrics, dashboards and reports to help organizations quickly
begin to address their business performance objectives. In
addition, these views can be tailored to meet an organization's
specific requirements. "Our partnership with Indus has been
successful since its inception," said Wyatt Mullin, vice president
of global ISV channels at Business Objects. "The introduction of
RPM leverages more than three years of collaboration and product
integration with Business Objects and Indus. Together we have a
vision of providing enterprises worldwide with a powerful solution
that takes performance management to a whole new level, while
speeding up time-to-benefit and reducing risk. We're proud to help
bring RPM to market and look forward to further serving our joint
clients in the future." Process Improvement Practice - A Foundation
for Corrective Actions Based on Leading Business Practices As part
of the introduction of RPM, Indus is creating a Process Improvement
Practice. Through a services engagement, business intelligence
experts can work with clients to conduct a comprehensive business
process review. Depending on the findings and the organization's
specific needs, this team can provide in-depth business
intelligence and data warehouse training, define and map key
performance indicators to specific goals, identify leading
practices, expand product features and recommend specific
corrective actions. "Indus is very excited to introduce RPM and the
Process Improvement Practice based on extensive input from our
client base and more than 30 years of industry and best practices
expertise," said Greg Dukat, President and CEO of Indus
International. "Unlike any other solution in the marketplace, we're
offering an end-to-end methodology to help our clients take
significant steps in achieving world-class performance."
Availability RPM will be available integrated with Indus' core
suites - Service Suite, Asset Suite and Customer Suite - for
existing and new clients. The solution is designed to coexist or to
be integrated with other data warehouse and business intelligence
products. For more information on Indus RPM or its Process
Improvement Practice, contact your local Indus sales
representative. Or, contact Indus at sales@indus.com. About Indus
International Indus is a leading Service Delivery Management (SDM)
solution provider, helping clients in a broad array of industries
optimize the management of their customers, workforce, spare parts
inventory, tools and documentation in order to maximize performance
and customer satisfaction while achieving significant cost savings.
Indus customer, asset and workforce management software products,
professional services and hosted service offerings improve our
clients' profitability by reducing costs, increasing capacity and
competitiveness, improving service to their customers, facilitating
billing for services and ensuring regulatory compliance. Indus
solutions have been purchased by more than 400 companies in more
than 40 countries, representing diverse industries -- including
manufacturing, utilities, telecommunications, government,
education, transportation, facilities and property management,
consumer packaged goods and more. For more information, visit our
Website at http://www.indus.com. About Business Objects Business
Objects is the world's leading business intelligence (BI) software
company, with more than 35,000 customers worldwide, including over
80 percent of the Fortune 500. Business Objects helps organizations
of all sizes create a trusted foundation for decision making, gain
better insight into their business, and optimize performance. The
company's innovative business intelligence suite,
BusinessObjects(TM) XI, offers the BI industry's most advanced and
complete solution for performance management, planning, reporting,
query and analysis, and enterprise information management.
BusinessObjects XI includes the award-winning Crystal line of
reporting and data visualization software. Business Objects has
also built the industry's strongest and most diverse partner
community, and offers consulting and education services to help
customers effectively deploy their business intelligence projects.
Business Objects has dual headquarters in San Jose, Calif., and
Paris, France. The company's stock is traded on both the Nasdaq
(BOBJ) and Euronext Paris (ISIN: FR0004026250 - BOB) stock
exchanges. More information about Business Objects can be found at
www.businessobjects.com. The Business Objects logo,
BusinessObjects, Crystal Reports, Intelligent Question, and
Xcelsius are trademarks or registered trademarks of Business
Objects in the United States and/or other countries. All other
names mentioned herein may be trademarks of their respective
owners. Indus is a trademark of Indus International, Inc. Other
company and product names may be trademarks of the respective
companies with which they are associated.
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