Tombigbee Fiber continues to build on a
commitment to improve life for families in rural Mississippi by
leveraging Calix SmartTown to connect 68 first responder
organizations with free, secure Wi-Fi that extends lifesaving
emergency services to everyone in the area
Today, Calix, Inc. (NYSE: CALX) announced that Tombigbee Fiber,
LLC (Tombigbee) is the first customer to leverage the
community-wide network they created with Calix SmartTown™ to grant
first responders free access to secure and reliable Wi-Fi. This
initiative ensures 68 first responder organizations in Mississippi
have access to ubiquitous coverage at no cost—making a positive
impact well beyond the Tombigbee customer base to benefit tens of
thousands more residents. Soon, the Tombigbee team will deliver the
same support to an additional 43 volunteer fire stations to reach
hundreds more people.
“Parts of our communities cannot even access reliable cell
service,” said Scott Hendrix, chief executive officer at Tombigbee
Fiber and Tombigbee Electric Power Association. “The Tombigbee
network, now free of cost to first responders, will save lives. It
will support rural patients in need of immediate healthcare,
provide critical communication lines for first responders, and
ensure deputies have the backup they need in crucial moments. These
are services every person deserves to have access to, regardless of
where they live.”
To transform how first responders in rural Mississippi save
lives and service the community, Tombigbee leverages the
capabilities of SmartTown and the complete Calix Broadband
Platform. Specifically, the Tombigbee team:
- Strategically deployed Calix Wi-Fi systems for expanded
coverage. To launch SmartTown to their communities across Lee
and Itawamba counties, Tombigbee deployed the Calix GigaPro® p6he
outdoor system in critical areas. With these access points in
place, first responders can automatically connect to reliable
broadband at a moment’s notice. Tombigbee will soon extend these
services to Pontotoc County.
- Educated 68 first-responder organizations. Tombigbee
worked closely with the award-winning Calix Customer Success
Services team to plan informational sessions for first responders
and public officials. After engaging with the community, Tombigbee
saw enthusiastic responses and signups.
“Enabling first responders with free Wi-Fi is our way to give
back to those communities and customers we serve,” said Hendrix.
“If we can aid in saving one life, then we have succeeded.”
Established in 2019 by member-owned cooperative Tombigbee
Electric Power Association, Tombigbee Fiber swiftly recognized the
pressing need for essential managed services in northern
Mississippi. Leveraging their partnership with Calix, they
pioneered utilizing managed services to transform their community.
They were the first broadband service provider (BSP) to deploy
SmartTown to their entire network footprint. They transformed the
Friday night football experience at nine high school stadiums with
SmartTown and now offer connectivity at all high school fields in
the regions they serve. Ahead of the 2023 school year, they
introduced Bark, a text-and-social media monitoring tool available
as a managed service on the Calix Platform. Launched in just two
weeks, Bark helps keep kids and families safe from the damaging
effects of cyberbullying. Additionally, Tombigbee offers Calix home
network security services and advanced content controls to every
customer at no extra cost.
Thanks to these efforts, Tombigbee has earned an impressive Net
Promoter Score℠ (NPS®) of 91 in an industry where such scores are
frequently in the single or negative digits.
“Tombigbee’s success stems from a unique service approach that
has had a profound impact on Mantachie and every town they serve,”
said Matt Fennell, mayor of Mantachie, Mississippi, and manager of
fiber services at Tombigbee Fiber. “The Tombigbee team is focused
on enhancing community life beyond just selling products. Instead
of competing with for-profit companies indifferent to community
welfare, we choose to invest directly in our community’s
connectivity and wellbeing, making it not only safer but also a
more desirable place to live.”
“Rural communities need BSPs who step up to do more than provide
a connection, and in northern Mississippi, Tombigbee is expanding
what they do for the community every day,” said Michael Weening,
president and chief executive officer at Calix. “They started by
providing ProtectIQ® home network virus, malware, and
phishing protection in all packages to ensure that every single
customer, including vulnerable elderly and families with young
children, can access safe internet experiences. Last year, they
deployed SmartTown to provide access to safe Wi-Fi at 9 local
football fields. Now, they are making the community safer by
supporting lifesaving first responders.
“When a first responder drives up to a Tombigbee-connected home
with bad cell service, they can be assured that their devices will
remain safely connected through SmartTown. This initiative reflects
Tombigbee's commitment to improving life in their community and
reinforces their 91 NPS. Tombigbee is the first Calix customer to
identify the first responder use case for SmartTown, and they made
it happen fast—without requiring additional capital investment. We
are proud to be their partner in helping to make the Mississippi
communities they have served for 90+ years a safer place to
live.”
Watch this video to learn how Tombigbee transforms life in
northern Mississippi by leveraging the Calix Broadband Platform and
managed services.
About Calix
Calix, Inc. (NYSE: CALX)—Calix is a cloud and appliance-based
platform and managed services company. Broadband service providers
leverage the Calix broadband platform, cloud, and managed services
to simplify operations, engagement, and service; innovate for their
consumer, business, and municipal subscribers; and grow their
business and the communities they serve.
Our end-to-end platform and managed services democratize the use
of data—enabling our customers of any size to operate efficiently,
acquire subscribers, and deliver exceptional experiences. Calix is
dedicated to driving continuous improvement in partnership with our
growing ecosystem to support the transformation of our customers
and their communities.
This press release contains forward-looking statements that are
based upon management’s current expectations and are inherently
uncertain. Forward-looking statements are based upon information
available to us as of the date of this release, and we assume no
obligation to revise or update any such forward-looking statement
to reflect any event or circumstance after the date of this
release, except as required by law. Actual results and the timing
of events could differ materially from current expectations based
on risks and uncertainties affecting Calix’s business. The reader
is cautioned not to rely on the forward-looking statements
contained in this press release. Additional information on
potential factors that could affect Calix’s results and other risks
and uncertainties are detailed in its quarterly reports on Form
10-Q and Annual Report on Form 10-K filed with the SEC and
available at www.sec.gov.
Calix and the Calix logo are trademarks or registered trademarks
of Calix and/or its affiliates in the U.S. and other countries. A
listing of Calix’s trademarks can be found at
https://www.calix.com/legal/trademarks.html. Third-party trademarks
mentioned are the property of their respective owners.
Net Promoter®, NPS®, NPS Prism®, and the NPS-related emoticons
are registered trademarks of Bain & Company, Inc., Satmetrix
Systems, Inc., and Fred Reichheld. Net Promoter Score℠ and Net
Promoter System℠ are service marks of Bain & Company, Inc.,
Satmetrix Systems, Inc., and Fred Reichheld.
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version on businesswire.com: https://www.businesswire.com/news/home/20240327678905/en/
Press Inquiries: Alison Crisci 919-353-4323
alison.crisci@calix.com
Investor Inquiries: Jim Fanucchi
investorrelations@calix.com
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