- IBM Cloud Pak for Watson AIOps will be adopted to help
Telcom Egypt maintain control & governance over their IT
operations
- Telecom Egypt plans to
leverage IBM Robotic Process Automation (RPA) to reduce their
reporting time
CAIRO,
Egypt, March 13, 2023 /CNW/ -- Telecom
Egypt (TE), a leading network
operator in Egypt announced that
they are working with IBM (NYSE: IBM) to adopt intelligent
automation technologies to implement an umbrella solution for all
its operations support systems (OSS) on mobile, fixed, and core
networks.
TE will adopt IBM Cloud Pak for Watson AIOps deployed on
RedHat OpenShift and implement IBM Robotic Process Automation (RPA)
solutions. The solution will be designed to offer TE a
holistic view of their entire IT environment, and to help them
innovate quickly, reduce operational cost, minimize the time
required to troubleshoot and resolve network related incidents.
To help reduce operational and reporting time, IBM RPA, part of
IBM Cloud Pak for Business Automation, will enable TE's engineers
and IT operators to track the network's operating capacity and
service quality across Egypt.
Manually, this process required sending power signals across
central offices and cabins to identify the weak points and areas,
which could require at least 18 hours of compiling and revising
data.
Adel Hamed, Managing Director
and CEO of Telecom Egypt, said: "We are always keen on
investing in developing and modernizing our networks to ensure that
our customers receive the best communication and information
technology services. We are happy to work with IBM as our
technology partner to improve our networks' operational efficiency,
leverage automation capabilities and reduce the time required
to monitor and repair incidents, thus improving the quality of
services provided to our customers."
Marwa Abbas, General Manager
at IBM Egypt said: "The telecommunications industry is
witnessing major transformation, and they are relying on new
intelligent automation and cloud solutions to help enable accurate,
fast and flexible business operations, as well as improved services
to end customers. We are happy to extend our work with TE by
providing our automation solutions, which will help TE to
efficiently manage their networks and drive further digital
advancement."
IBM's intelligent automation software will provide TE with
visibility into performance data and dependencies across their
environments. The new solution will allow TE to identify, analyze,
address and resolve complex IT issues in dynamic and complex
environments.
About IBM
IBM is a leading provider of global hybrid cloud and AI,
and consulting expertise. We help clients in more than
175 countries capitalize on insights from their data, streamline
business processes, reduce costs and gain the competitive edge in
their industries. More than 4,000 government and corporate entities
in critical infrastructure areas such as financial services,
telecommunications and healthcare rely on IBM's hybrid cloud
platform and Red Hat OpenShift to effect their digital
transformations quickly, efficiently and securely. IBM's
breakthrough innovations in AI, quantum computing,
industry-specific cloud solutions and consulting deliver open and
flexible options to our clients. All of this is backed by IBM's
legendary commitment to trust, transparency, responsibility,
inclusivity and service.
Visit www.ibm.com for more information.
About Telecom Egypt
Telecom Egypt is known to be
the first total telecom operator in Egypt providing all telecom services to its
customers including fixed and mobile voice and data services. The
leading company has been serving their customers for over 160 years
maintaining a leadership position in the telecom market and the
widest network of submarine cables.
Media Contact:
Nadine Hafez
IBM Communications
nhafez@eg.ibm.com
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SOURCE IBM