Schwab Retirement Plan Services Ranks #1 in J.D. Power U.S. Retirement Plan Digital Satisfaction Study for Second Year in a Row
27 Settembre 2022 - 3:00PM
Business Wire
Schwab Retirement Plan Services, Inc. has earned the highest
ranking in a tie in overall satisfaction in the J.D. Power 2022
U.S. Retirement Plan Digital Satisfaction Study and also ranked
highest in last year’s study. In addition, Charles Schwab ranked
highest in the large plan segment in the J.D. Power 2020 (tie) and
2019 U.S. Retirement Plan Participant Satisfaction Studies and the
2018 U.S. Group Retirement Satisfaction Study.
“Earning a top ranking in each of the past five years
demonstrates our ongoing commitment to serving employers and their
employees and shows the power of our ‘Through Clients’ Eyes’
strategy,” said Brian Bender, head of Schwab Retirement Plan
Services. “Workers have been relying heavily on digital channels to
engage with us over the past two-plus years, which makes this
ranking even more meaningful.”
With an overall satisfaction score of 704 out of 1000, Schwab
Retirement Plan Services had the highest score in a tie and scored
41 points above the industry average. In addition to the highest
overall satisfaction score, Schwab Retirement Plan Services also
had the highest score in the following study factors contributing
to overall satisfaction:
- Navigation
- Information/Content (including Account Overview, Account
Management and Reviewing Investment Performance)
“Our continual investments in the client experience are
participant-driven and developed in close partnership with our
colleagues in Schwab Digital Services. It’s gratifying to know we
are delivering the right mix of digital resources and human support
to meet the needs of plan participants,” said Bender.
About Charles Schwab
At Charles Schwab, we believe in the power of investing to help
individuals create a better tomorrow. We have a history of
challenging the status quo in our industry, innovating in ways that
benefit investors and the advisors and employers who serve them,
and championing our clients’ goals with passion and integrity.
More information is available at www.aboutschwab.com. Follow us
on Twitter, Facebook, YouTube, and LinkedIn.
Disclosures
Outcomes are not guaranteed.
Schwab Retirement Plan Services, Inc. received the highest
numerical score in the J.D. Power 2022 (tie) and 2021 U.S.
Retirement Plan Digital Satisfaction Studies. Charles Schwab also
received the highest numerical score in the Large Plan segment in
the J.D. Power 2020 (tie) and 2019 U.S. Retirement Plan Participant
Satisfaction Studies and the 2018 U.S. Group Retirement
Satisfaction Study of participants’ satisfaction with their
retirement plan provider. Your experiences may vary. Visit
jdpower.com/awards. “Charles Schwab” refers to Charles Schwab &
Co., Inc. for purposes of the 2018, 2019, and 2020 awards.
The Charles Schwab Corporation provides services to retirement
and other benefit plans and participants through its separate but
affiliated companies and subsidiaries: Charles Schwab Bank, SSB;
Charles Schwab Trust Bank; Charles Schwab & Co., Inc.; and
Schwab Retirement Plan Services, Inc. Trust, custody, and deposit
products and services are available through Charles Schwab Bank,
SSB and Charles Schwab Trust Bank, Members of FDIC. Schwab
Retirement Plan Services, Inc. is not a fiduciary to retirement
plans or participants and only provides recordkeeping and related
services.
Through its operating subsidiaries, The Charles Schwab
Corporation (NYSE: SCHW) provides a full range of securities
brokerage, banking, money management and financial advisory
services to individual investors and independent investment
advisors. Its broker-dealer subsidiary, Charles Schwab & Co.,
Inc. (member SIPC, www.sipc.org), and affiliates offer a complete
range of investment services and products including an extensive
selection of mutual funds; financial planning and investment
advice; retirement plan and equity compensation plan services;
compliance and trade monitoring solutions; referrals to independent
fee-based investment advisors; and custodial, operational and
trading support for independent, fee-based investment advisors
through Schwab Advisor Services. Its banking subsidiary, Charles
Schwab Bank, SSB (member FDIC and an Equal Housing Lender),
provides banking and lending services and products. More
information is available at www.schwab.com and
www.aboutschwab.com.
Brokerage Products: Not FDIC Insured · No Bank
Guarantee · May Lose Value
©2022 Schwab Retirement Plan Services, Inc. All rights reserved.
0922-245H
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Mike Peterson Charles Schwab 330-908-4334
mike.peterson@schwab.com
Cary Taylor The Neibart Group 718-801-8206
schwabrps@neibartgroup.com
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