Freshworks Announces Strategic Collaboration Agreement with AWS to Increase the Reach of its AI-boosted Software-as-a-Service
29 Gennaio 2024 - 3:18PM
Freshworks Announces Strategic Collaboration Agreement with AWS to
Increase the Reach of its AI-boosted Software-as-a-Service
Freshworks Inc. (NASDAQ: FRSH) announced today that it has signed a
multi-year Strategic Collaboration Agreement (SCA) with Amazon Web
Services (AWS) to develop and expand Freshworks’ capabilities on
AWS. The agreement is set to commence in early 2024, with
Freshworks’ platform and full suite of solutions becoming available
as Software-as-a-Service (SaaS) offerings in AWS Marketplace, a
digital catalog with thousands of software listings from
independent software vendors (ISV) that make it easy to find, test,
buy, and deploy software that runs on AWS.
This SCA aims to provide AWS customers with new ways to purchase
and use Freshworks’ solutions, including industry-specific,
artificial intelligence (AI)-powered business applications to be
hosted on AWS. The collaboration brings together the benefits of
Freshworks and AWS, to help businesses deliver better, faster, and
easier customer and employee experiences.
“We are delighted to build upon our long-standing relationship
with Freshworks. With this latest enhancement to our collaboration,
we are able to accelerate initiatives focused on enabling customers
to be more innovative, productive and successful in this new AI
era,” said Chris Casey, General Manager, AWS Partners Asia
Pacific & Japan.
AWS and Freshworks have built multiple integrations to provide
customers a better experience in managing and using AWS resources
with the power and flexibility of Freshworks solutions. There are
over 500 shared customers that are actively using Freshworks
products with AWS services like Amazon Connect, Amazon CloudWatch,
Amazon EventBridge, AWS Lambda, and more. Freshworks has achieved
AWS Retail Competency status, Small and Medium Business Software
Competency status and AWS Cloud Operations Competency status. In
addition to being a member of the AWS Partner Network (APN) and an
AWS Public Sector Partner, Freshworks is a participant in the AWS
ISV Accelerate program and AWS Global Startup program, while also
offering solutions in AWS Marketplace.
“Freshworks has a vision to deliver modern and innovative
AI-enabled customer and employee service solutions that enable
companies of all sizes to deliver personalized experiences and
increase productivity,” said Doug Farber, Senior Vice
President of Channels and Alliances at Freshworks. “This
SCA with AWS allows us to assist our customers in making
easy-to-use information technology (IT), customer service (CS) and
customer relationship management (CRM) solutions available and
achieving tangible business efficiencies.”
“As a provider of a complete digital mailbox solution, we
understand the importance of seamless operations and exceptional
customer experiences. Freshworks’ customer service solutions have
revolutionized our operations, empowering our team to create
delightful moments for our customers that help drive our growth,”
said Dan Medina, Director of Customer Service Operations,
iPostal1. “We feel especially secure knowing Freshworks’
foundation on AWS provides unmatched reliability. In fact,
Freshworks is more than just a software provider; they are a
crucial link in delivering outstanding customer service and
operational excellence.”
About FreshworksFreshworks
Inc. (NASDAQ: FRSH) creates AI-boosted business software anyone can
use. Purpose-built for IT, customer support, and sales and
marketing teams, our products are designed to let everyone work
more efficiently and deliver more value for immediate business
impact. Headquartered in San Mateo, California, Freshworks operates
around the world to serve more than 66,000 customers, including
American Express, Blue Nile, Bridgestone, Databricks, Fila, and
OfficeMax. For the freshest company news, visit www.freshworks.com
and follow us on Facebook, LinkedIn, and X.
© 2024 Freshworks Inc. All Rights Reserved. Freshworks and its
associated logo is a trademark of Freshworks Inc. All other
company, brand and product names may be trademarks or registered
trademarks of their respective companies. Nothing in this press
release should be construed to the contrary, or as an approval,
endorsement or sponsorship by any third parties of Freshworks Inc.
or any aspect of this press release.
Contact:Abigail WattsPR@Freshworks.com
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