TORONTO, April 28,
2022 /CNW/ - Scotiabank has been recognized for the
Best Use of Technology for Customer Experience – Overall by
The Digital Banker's Global Digital CX Banking
Awards 2022. The Digital Banker is a global news,
business intelligence, and research provider that recognizes
pioneering innovation in Digital Customer Experience across
financial services.
"Scotiabank is continually innovating, digitizing, and
modernizing the Bank to find new and more effective ways to meet
our customer's evolving needs," said Michael Zerbs, Group Head, Technology &
Operations, Scotiabank. "Solutions like e-Teller are making banking
safer, quicker, and easier – while improving anti-fraud security,
reducing transaction time, and further automating administrative
processes – so our teams can spend more time providing leading
advice to better serve our customers."
"Digital is a key part of delivering value to our clients across
our channels and platforms – from mobile phones to branches," said
Ignacio (Nacho) Deschamps, Group Head, International Banking and
Digital Transformation. "I am very pleased that we have been
recognized for this solution that was delivered in the
Caribbean five years
ago, then in Colombia and
Chile, and is now available in 14
countries across our footprint, providing access to our
clients accounts in a fast and secure manner - a true testament to
Scotiabank's innovative approach to customer experience."
Scotiabank launched e-Teller in Colombia in 2020 and Chile in 2021, recognizing that digital
adoption is transforming the way we access information, connect
with customers, and develop products and services to meet their
needs. The digital teller system is a screen next to a human teller
that allows customers to access their account using a biometrics
scan – physical characteristics of a person that can be used to
identify individuals. Banking transactions are faster, paperless,
and secure.
Notable highlights of the Bank's
e-Teller platform include:
- e-Teller leveraged Scotiabank's global approach to reuse code
and was introduced to 14 countries – and counting – in the span of
5 years. Being able to quickly bring a major banking system to
market meant that customers were getting a great banking experience
wherever and however they chose to Bank with us.
- Banking transactions using e-Teller took less than five
minutes, instead of 10 to 15 minutes.
- Banking transactions went from exchanging several paper
documents between customer and employee to zero reliance on
paper.
The Best Use of Technology for Customer Experience –
Overall award by The Digital Banker today highlights
Scotiabank's innovative use of technology to put customers first
and make it easier to bank with us.
To learn more about e-Teller, visit Scotiabank.com.
About Scotiabank
Scotiabank is a leading bank in the Americas. Guided by our
purpose: "for every future", we help our customers, their families
and their communities achieve success through a broad range of
advice, products, and services, including personal and commercial
banking, wealth management and private banking, corporate and
investment banking, and capital markets. With a team of
approximately 90,000 employees and assets of
approximately $1.2 trillion (as of January 31,
2022), Scotiabank trades on the Toronto Stock Exchange (TSX: BNS)
and New York Stock Exchange (NYSE: BNS). For more information,
please visit http://www.scotiabank.com and follow us on
Twitter @ScotiabankViews.
SOURCE Scotiabank