TORONTO, April 29,
2022 /CNW/ - Scotiabank and Elevate Talent today
announced that its fully-funded Customer Care training program is
now underway. The program aims to help eliminate employment and
opportunity barriers for underrepresented communities across
Canada.
With a successful fall pilot program that saw several graduates
find meaningful employment with Scotiabank, Elevate Talent has
added the Customer Care course to its 2022 cohort to help increase
economic resilience for talent from underrepresented communities,
including Black, Indigenous, and People of Colour.
Scotiabank and Elevate developed The Customer Care training
program on the heels of federal, provincial and municipal funding
in June 2021, which allowed Elevate
to grow the Elevate Talent initiative. It has been designed as a
rapid workforce development program to train and match individuals
from underrepresented communities with companies in Canada's business and tech sectors that
recognize the importance of hiring diverse talent.
"What set the bar higher for me in this program was the chance
at an interview to show what I can bring to the table. I learned
how to help myself stand out, while making a mark in my own way.
It's been a fantastic experience and I feel the career options are
endless when you work for a Bank," says Aya
Saeed, CCA at Scotiabank – one of the first Customer Care
training program graduates and a new team member at the Bank's
Toronto contact centre.
Upon completion of a five-week course, participants become
eligible for an interview for a full-time opportunity with
Scotiabank's team in the role of Customer Care Advisor (CCA) within
the Bank's contact centres. In addition to receiving career
coaching and practical interview skills, participants also gain a
range of fundamental contact centre skills including customer
service, problem solving, product knowledge, and solutions-oriented
critical thinking that will help them to thrive as a CCA and in
future roles at the Bank. Scotiabank expects to hire about 70
people from underrepresented communities across the Greater Toronto Area this year, with plans to
expand to various contact centre locations in Canada over three years. More than 900
participants expected to go through the program during this
time.
"At Scotiabank, we're building for every future, and
together with Elevate Talent we're widening the door to career
opportunities for various diverse groups across the nation," says
Anna Zec, Senior Vice President,
Global HR Services at Scotiabank. "Through the unique Customer Care
program, we lead more people from diverse communities and
backgrounds to fulfilling work and a chance at a promising career
in banking, equipping them with skills and experiences that will
prepare them for success today and for future work
opportunities."
"Elevate Talent has developed strong partnerships with
organizations like Scotiabank that shoulder the responsibility of
breaking down barriers to employment for underrepresented
communities in Canada. With this
support, we are moving closer to our goal of training 3000
participants and finding meaningful employment for 1,375 Canadians
over three years and building a sustainable hiring pipeline for
those talented Canadians who deserve a seat at the table," says
Kevin Barton, Senior Vice President
at Elevate Talent.
By joining forces, Elevate Talent and Scotiabank can prepare
Canadians to thrive in the digital age in an inclusive and
sustainable way.
To learn more about the Elevate Talent Initiative, visit
https://elevatetalent.ca
To learn more about Scotiabank's commitment to Diversity and
Inclusion, visit
https://www.scotiabank.com/careers/en/careers/diversity-and-inclusion.html
About Elevate
Elevate is a Canadian non-profit that builds and unites
world-class innovators through tech training courses,
entrepreneurship programs, and industry-leading events at the
intersection of technology, arts, and social
innovation. Elevate has hosted global icons such as
Michelle Obama, Martha Stewart, Eric
Schmidt, and Al Gore on the
Elevate Main Stage, each of whom has inspired millions of people to
think differently and take action for the future. Through
strategic partnerships, an affiliation with the UN, and a roster of
powerhouse speakers, Elevate inspires and invites its community to
co-create a more equitable and sustainable future. Learn more
at www.Elevate.ca.
About Scotiabank
Scotiabank is a leading bank in the Americas. Guided by our
purpose: "for every future", we help our customers, their families
and their communities achieve success through a broad range of
advice, products and services, including personal and commercial
banking, wealth management and private banking, corporate and
investment banking, and capital markets. With a team of
approximately 90,000 employees and assets of approximately
$1.2 trillion (as at January 31, 2022), Scotiabank trades on the
Toronto Stock Exchange (TSX: BNS) and New York Stock Exchange
(NYSE: BNS). For more information, please visit
http://www.scotiabank.com and follow us on Twitter
@ScotiabankViews.
SOURCE Scotiabank