DALLAS, Oct. 25, 2021 /PRNewswire/ -- Comerica Bank has
earned the Best in Enterprise Resilience™
Certification Gold Tier honor, the highest assessment
rating by Everbridge for the bank's Critical Event Management (CEM)
program. This designation recognizes significant strengths in
deploying technologies and practices to manage enterprise
readiness, responsiveness and resilience. Comerica achieved the
first-of-its kind certification after undergoing a rigorous
evaluation of its systems and business continuity.
"Our customer experience impacts every decision we make and
every program and platform we implement," said Megan Crespi, Comerica Bank Executive Vice
President, Chief Enterprise Technology and Operations Services
Officer. "A significant part of that experience includes trust that
we will provide our high level of service even during disruptive
events or circumstances. Delivering on that customer experience,
especially through our enterprise-wide technology and operations
truly begins with our colleagues and the teamwork it takes to
achieve continuity and deliver on our unwavering commitment to our
customers. I am proud of the success our teams have achieved and
look forward to continually improving on our processes, knowledge
and resources. We are honored to receive Everbridge's Best in
Enterprise Resilience™ Certification as it offers a valuable
benchmark in critical event management."
The assessment evaluated four competency areas: Data and
Analytics, Digital Transformation, Smart Process Automation, and
Communication and Collaboration. During the evaluation, Everbridge
identified and highlighted Comerica's strengths, including:
- Data & Analytics: Comerica actively monitors
numerous intelligence sources and maintains a contact database of
all employees and contractors across the organization. The contact
database is synchronized with the human resource management system
to ensure daily updates.
- Digital Transformation: Comerica continuously pursues
technologies, workflows, and solutions to improve operations.
Leadership is actively involved in managing critical events, and
plans are updated, managed, and distributed online.
- Smart Process Automation: Comerica's Security Console is
a 24/7 alarm monitoring center that provides centralized access to
physical access control systems and visitor management systems.
Comerica's CEM platform and risk intelligence feeds are configured
to automatically identify risks to assets when certain thresholds
are met and notify the Security Console.
- Communication & Collaboration: The Security Console
will immediately send alerts if there is an imminent threat and use
multiple delivery methods to assure employees receive critical
information.
"The ability to achieve true organizational resilience is no
easy feat," said Dr. John Maeda,
Chief Experience Officer at Everbridge, which pioneered the CEM
Standards Framework™ and runs the Best in Enterprise
Resilience™ certification program. "To become Best in
Enterprise Resilience™ certified, organizations must meet the
highest standards of readiness to withstand a critical event
without a significant impact on staff and operations.
Congratulations to Comerica Bank for standing at the forefront of
digital transformation."
About Comerica
Comerica Bank is a subsidiary of
Comerica Incorporated (NYSE: CMA), a financial services company
headquartered in Dallas, Texas,
and strategically aligned by three business segments: The
Commercial Bank, The Retail Bank, and Wealth Management. Comerica
focuses on relationships, and helping people and businesses be
successful. In addition to Texas,
Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in
several other states, as well as in Canada and Mexico. Comerica reported total assets of
$94.5 billion as of Sept. 30, 2021.
About Everbridge
Everbridge, Inc. (NASDAQ: EVBG) is a
global software company that provides enterprise SaaS applications
that Keep People Safe and Businesses Running™. Over 5,600 customers
rely on the Company's Critical Event Management Platform to quickly
and reliably assess threat data, locate people at risk and
responders able to assist, automate communications, and track
progress on executing response plans. Everbridge serves 8 of
the 10 largest U.S. cities, 9 of the 10 largest U.S.-based
investment banks, 47 of the 50 busiest North American airports, 9
of the 10 largest global consulting firms, 8 of the 10 largest
global automakers, 9 of the 10 largest U.S.-based health care
providers, and 7 of the 10 largest technology companies in the
world. With the ability to reach over 700 million people across the
globe, Everbridge also supports population-wide alerting in 11
countries. For more information visit www.everbridge.com.
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SOURCE Comerica Bank