TIDMIMO
IMImobile PLC
13 October 2020
13 October 2020
Reach
IMImobile PLC
("IMImobile", the "Company" or "Group")
IMImobile helps King's College Hospital to advance its 'digital
by default' strategy and support its recovery from the pandemic
IMImobile PLC (AIM: IMO), a global cloud communications software
and solutions provider, announces that its healthcare division,
Healthcare Communications, is assisting King's College Hospital NHS
Foundation Trust (KCHT) to implement a suite of solutions
purpose-built to improve patient experience and increase staff
efficiency. The new technology will allow the trust to advance its
'digital by default' patient engagement strategy, whilst also
helping to reduce any backlogs caused by the Coronavirus
pandemic.
The contract was agreed in August and will run until 2025; as
part of the agreement, the trust will implement Healthcare
Communications' patient portal and eClinic video consultation
platform, alongside eight additional solutions from the company's
patient engagement platform.
The patient portal is designed to inform patients about the
status of their appointments by automatically sending updates and
digital letters to their mobile devices, relieving staff of
administrative pressures. The portal will also help the trust to
reduce inbound phone traffic, by allowing patients to confirm,
cancel or rebook appointments digitally with the click of a button,
rather than phoning into the switchboard or specific
departments.
eClinic will help to reduce the number of patients visiting KCHT
hospitals for non-emergency appointments. The platform, complete
with file-sharing capabilities, a chat function and translation
feature, will also be used to provide urgent care for patients who
cannot attend in person.
In addition to the patient portal and eClinic platform, KCHT
will deploy a range of supplementary communication solutions
including:
-- Instant patient messaging - allows clinicians to send
instant messages to large groups of patients, or schedule
messages for a specific time and date. The application
will be used to cancel clinic appointments, send important
health messages and encourage patients to shift to virtual
channels
-- Appointment scheduling bot - enhances a patients' ability
to self-service by allowing them to reschedule their appointments
-- Virtual assistants and proactive communication channels
- a series of automated chatbots to respond to patient
enquiries, and tools which allow patients to respond to
hospital communications digitally
-- Digital remote monitoring - remotely monitors patient
conditions across their care pathway through eForms, chatbots
and SMS
Jonathan Lofthouse, Site Chief Executive for the Princess Royal
University Hospital said: "At King's, it has always been our agenda
to move to a 'digital by default position', which is why we were
keen to put digital technology at the forefront of our recovery and
reset programmes.
"We firmly believe our richly diverse patient population
deserves the very best in healthcare, and to deliver this we often
need to reimagine what's gone before. Using new communication
platforms will aid patient self-management, improve the speed,
quality and accessibility of information, increase the quality of
our clinical services, and help us to deliver against the future
expectation of our patients and clinicians. I'm really very excited
about this programme of work ."
Kenny Bloxham, Managing Director, Healthcare Communications,
said : "We're delighted to have agreed a five-year partnership with
King's, and we're looking forward to supporting them in their
recovery phase and helping them to advance their 'digital by
default' IT strategy. Even before the pandemic, we were beginning
to see an increased appetite for patients wanting to take greater
control of their own care; our technology will allow them to do
just that, while also reducing the burden of heavy administrative
workloads and enabling remote engagement between staff and
patients."
- ENDS -
For further information, please contact:
IMImobile PLC c/o Alma PR
Jay Patel, Group Chief Executive Officer
Mike Jefferies, Group Chief Financial
Officer
Alma PR Tel: +44 (0)20 3405
0205
Rebecca Sanders-Hewett IMImobile@almapr.co.uk
Susie Hudson
Harriet Jackson
About IMImobile PLC
IMImobile is a communications software provider whose solutions
enable enterprises to automate digital customer communications and
interactions to improve customer experience and reduce operating
costs.
IMImobile's enterprise cloud communications software platform
orchestrates customer interactions, connecting existing business
systems with digital communications channels. Organisations that
trust us to deliver smarter digital customer engagement include
Hermes, Centrica, AA, O2, EE, BT, Walgreens, Tracfone, Ooredoo,
Best Buy, Express, three of the major retail banks in the UK and
public-sector organisations globally.
IMImobile is headquartered in London with offices across the UK,
Hyderabad, Toronto, Boca Raton, Dubai and Johannesburg and has over
1,100 employees worldwide. IMImobile is quoted on the London Stock
Exchange's AIM market with the TIDM code IMO.
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END
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