IMImobile PLC imimobile now supports Google's Business Messages
10 Novembre 2020 - 08:00AM
RNS Non-Regulatory
TIDMIMO
IMImobile PLC
10 November 2020
10 November 2020
RNS Reach
IMImobile PLC
("imimobile", the "Company" or "Group")
imimobile now supports Google's Business Messages
Business Messages offers the ability for businesses to turn
customer searches into conversations
IMImobile PLC (AIM: IMO), a global cloud communications software
and solutions provider, announces it now offers Google's Business
Messages as an additional customer communication channel for
enterprises.
Today, billions of customers find businesses through a simple
Google search, often resulting in website visits or phone calls.
With Google's Business Messages, brands can offer the ability for
consumers to message them within organic Google search results -
such as Search or Maps - with just one click.
Brands can also enhance customer service by displaying expected
response times, providing answers to frequently asked questions, or
connecting customers to live agents when required. This removes the
need for customers to call contact centers which reduces costs for
businesses and improves the overall customer experience.
Business Messages enables rich features such as carousels,
cards, quick replies, photos, and more to create interactive,
engaging messaging experiences. Chatbots and customer service
agents can easily use these features to deliver scheduling,
support, and even purchasing journeys seamlessly via this new
messaging channel.
Sudarshan Dharmapuri, EVP Products at imimobile, commented,
"We're excited to now support Google's Business Messages and offer
it as another channel for our clients. Business Messages will help
turn billions of searches by Android and iPhone users into
conversations between customers and brands - delivering richer
interactions, improving customer experience, and reducing costs for
businesses."
Further information on Business Messages can be found at:
https://imimobile.com/gb/showcase/google-business-messages .
- ENDS -
For further information, please contact:
IMImobile PLC c/o Alma PR
Jay Patel, Group Chief Executive Officer
Mike Jefferies, Group Chief Financial
Officer
Alma PR Tel: +44 (0)20 3405
0205
Rebecca Sanders-Hewett IMImobile@almapr.co.uk
Susie Hudson
Harriet Jackson
About IMImobile PLC
imi mobile provides cloud communications software and services
that manage business-critical customer interactions at scale.
We believe that customer experience is the key competitive
advantage for consumer businesses. So, we're creating a world where
enterprises can stay constantly connected to their customers. A
world where every touchpoint, on every channel, is an opportunity
to deliver rich, engaging, intuitive experiences.
Our Customer Interaction Management (CIM) suite automates,
orchestrates and monitors interactions with disparate back-end
systems. This saves time and cuts costs for businesses, while
seamlessly connecting to customers on the devices they choose. We
deliver innovative, on-brand, business-critical customer
interactions for blue-chip global enterprises and leading
public-sector organizations including AA, Best Buy, BT, Capitec
Bank, Centrica, EE, Hermes, IHG, Mercedes, Orange, O2, Vodafone and
Walgreens.
imi mobile is a global business with offices across the UK, USA,
Canada, India, South Africa and UAE. With over 1,100 employees, imi
mobile is quoted on the London Stock Exchange with the TIDM code
IMO.
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