By Adria Calatayud

 

U.K. regulator Ofcom said Thursday that it has opened an investigation into BT Group PLC's compliance with its obligations as a broadband universal service provider.

The regulator said it is concerned the U.K. telecommunications company might not be correctly complying with regulatory conditions where it assesses excess costs for a given connection.

Under rules introduced in 2018, customers can request an upgraded connection from BT if they can't receive affordable broadband services with a certain minimum speed, the regulator said. Ofcom's conditions set out how BT should assess the costs of providing a connection.

The regulator said it will now gather evidence and expects to determine its next steps before the end of the year.

BT shares at 0909 GMT were down 2.4% at 103.45 pence.

 

Write to Adria Calatayud at adria.calatayud@dowjones.com

 

(END) Dow Jones Newswires

October 15, 2020 05:28 ET (09:28 GMT)

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