Philips integrates MedChat’s AI capabilities to optimize automated patient communication and hospital workflows
22 Novembre 2021 - 4:00PM
Philips integrates MedChat’s AI capabilities to optimize automated
patient communication and hospital workflows
November 22, 2021
- Collaboration adds Medchat’s live chat and chatbot services to
Philips patient management and informatics platform, Patient
Navigation Manager
- Combined offering allows customers in North America to
digitally navigate patients using advanced chatbot services to
streamline workflows, quickly resolve patient requests and improve
contact center efficiency
Amsterdam, the Netherlands – Royal Philips
(NYSE: PHG, AEX: PHIA), a global leader in health technology, today
announced a collaboration with USA-based MedChat to integrate
MedChat’s live chat and AI-driven chatbot services into Philips
Patient Navigation Manager, helping improve call center efficiency
and speed the time to resolve patient inquiries. With the combined
offering, Philips now enables its customers in North America to
create automated communication workflows that function seamlessly
alongside patient access and call center operations. Hospitals and
outpatient clinics can also digitally navigate patients from the
time an order is placed, to when it is scheduled and completed
through follow-up.
Patient Navigation Manager automatically guides patients through
their care journey using HIPAA-compliant SMS, email, and voice
messages. With the new MedChat capabilities, patients now have the
ability to perform complex tasks by linking directly with live
agents using MedChat’s advanced chatbot services. Medchat’s natural
language processing (NLP) reads and understands patients’ messages,
while its machine learning algorithms adapt over time to provide
the most relevant information. It’s symptom checker and triage bot
– now embedded within Patient Navigation Manager’s core
communications technologies – evaluates 125,000 evidence-based
references to diagnose patients and recommend the appropriate care
setting.
Since its introduction a year ago, Philips Patient Navigation
Manager has experienced widespread adoption among health systems in
the USA, generating early success for customers including an 86%
reduction in same-day cancellations [1], a 45% reduction in
no-shows [2], and a 30% increase in referral conversion efficiency
[3]. Philips Patient Navigation Manager easily scales across the
enterprise, and is conveniently accessible through a mobile device
or computer without the need for patients to download an app.
“Philips continues to demonstrate our ongoing commitment and
leadership in patient management and engagement with fully
integrated solutions into our suite of smart connected imaging
systems,” said Brent Berthy, General Manager of Precision Diagnosis
Solutions at Philips. “By combining MedChat’s technology with
Philips Patient Navigation Manager, we can help healthcare
enterprises deliver streamlined diagnostic workflows that meet the
quadruple aim of better patient outcomes, enhanced patient and
staff experiences, and lower operational costs due to the
elimination of burdensome manual outreach task.”
“Philips Patient Navigation Manager does a great job helping
providers communicate with patients while improving outcomes, while
MedChat helps make that HIPAA-compliant conversation two-way,
real-time, and an enhanced experience,” said Matt Yagey, Founder
and CEO at MedChat. “We are excited to bring our integrated
solution to Philips customers and also see an enormous need for
Patient Navigation Manager among our hundreds of customers.”
The Philips-Medchat collaboration follows a similar enhancement
to digitally connect patients to practitioners outside the hospital
or clinic. Earlier this year, Philips teamed with openDoctor to
integrate real-time patient self-scheduling capabilities into
Philips Patient Navigation Manager. The customizable, single-vendor
solution for radiology patient management aims to reduce lost
slots, improve speed of scheduling, optimize appointment
preparation, and improve patient and staff satisfaction.
Philips Patient Navigation Manager, a Software-as-a-Service
(SaaS) offering, will be highlighted at this year’s Radiological
Society of North America (RSNA) Annual Meeting (November 28 -
December 2, 2021, Chicago, U.S.A.). Join Philips at RSNA
2021 where the company will spotlight its latest portfolio of
radiology workflow solutions and smart connected imaging systems to
increase efficiency and diagnostic confidence in precision care and
treatment, and follow @PhilipsLiveFrom for updates throughout
RSNA.
[1] Balakrishnan AS, Nguyen HG, Shinohara K, Au Yeung R, Carroll
PR, Odisho AY. A Mobile Health Intervention for Prostate Biopsy
Patients Reduces Appointment Cancellations: Cohort Study. Journal
of medical Internet research. 2019;21(6):e14094.12[2] Solonowicz O,
Stier MW, Kim K, Kupfer SS, Sengupta N. 860 Digital Navigation
Improves No Show Rates and Bowel Preparation Quality for Patients
Undergoing Colonoscopy - A Randomized Controlled Study.
Gastroenterology. 2020;158(6):S-176.13[3] Feng A, Elias J, Hart K,
Roberts P, Laskowski K. Automated Patient Navigation Platform
Increases Referral Conversion for Surgical Consultations. Paper
presented at: Connected Health Conference 2018; Boston, MA.
For further information, please contact:
Kathy O’ReillyPhilips Global Press OfficeTel.: +1
978-221-8919E-mail: kathy.oreilly@philips.com
Silvie CasanovaPhilips North AmericaTel: +1
781-879-0692Email: silvie.casanova@philips.com
Matthew HanisMedChatTel.: +1 636-537-5454E-mail:
matthew.hanis@medchatapp.com
About Royal Philips
Royal Philips (NYSE: PHG, AEX: PHIA) is a leading health
technology company focused on improving people's health and
well-being, and enabling better outcomes across the health
continuum – from healthy living and prevention, to diagnosis,
treatment and home care. Philips leverages advanced technology and
deep clinical and consumer insights to deliver integrated
solutions. Headquartered in the Netherlands, the company is a
leader in diagnostic imaging, image-guided therapy, patient
monitoring and health informatics, as well as in consumer health
and home care. Philips generated 2020 sales of EUR 17.3 billion and
employs approximately 78,000 employees with sales and services in
more than 100 countries. News about Philips can be found at
www.philips.com/newscenter.
About MedChat
MedChat, LLC (Charlotte, NC) Hundreds of payers, providers and
other healthcare organizations use MedChat’s communication
and automation platform to improve engagement, quality &
safety, productivity, and revenue growth. News about MedChat
can be found at www.medchatapp.com.
- MedChat - livechat with text message
- MedChat - triage
- MedChat - menu
Grafico Azioni Koninklijke Philips NV (EU:PHIA)
Storico
Da Mar 2024 a Apr 2024
Grafico Azioni Koninklijke Philips NV (EU:PHIA)
Storico
Da Apr 2023 a Apr 2024