Quadient Releases Significant Upgrade to its Cloud-based Document Automation Solution to Expedite Transition to Digital for SMBs
05 Ottobre 2021 - 8:00AM
Quadient Releases Significant Upgrade to its Cloud-based Document
Automation Solution to Expedite Transition to Digital for SMBs
Paris, October 5, 2021
Quadient (Euronext Paris: QDT), a leader in helping businesses
create meaningful customer connections through digital and physical
channels, announced today a significant upgrade to Quadient®
Impress, a software-as-a-service (SaaS) multi-channel document
delivery and automation solution for small and medium businesses
(SMBs). The solution now offers delivery channel preference
management capabilities.
Quadient continuously invests to provide companies with an
advanced, single cloud-based solution combining the benefits of
automation and intelligent communication while simplifying their
workflows. Quadient Impress is part of Quadient’s cloud-based
software suite of Intelligent Communication Automation solutions,
that are bringing together customer communications management
(CCM), document automation, accounts receivable (AR), accounts
payable (AP) and customer journey mapping (CJM).
Addressing the growing demand for digital
delivery of customer communications, Quadient Impress now empowers
businesses to easily prompt their customers to choose their
preferred delivery channel, such as email, print/mail or a secure
branded portal. Once the selection is made, Impress intelligently
manages their preferences for all future communications.
Additionally, digital documents are automatically stored for easy
retrieval, and the added convenience of a user-friendly dashboard
that tracks both print and digital communications ensures important
touchpoints reach their intended recipients, in the right
format.
With these new features combined, SMBs can
effectively manage the transition to digital with a customer
document delivery preference engine that migrates their customers
to electronic communications using built-in digital adoption
campaigns. And offering eco-friendly delivery channels promotes a
positive corporate image with respect to sustainability.
“We are excited that the newest upgrade to
Quadient Impress will put our small and medium businesses ahead of
the game when it comes to promoting digital delivery of customer
documents,” said Chris Hartigan, Chief Solution Officer,
Intelligent Communication Automation at Quadient. “We see the
growing need and advantages of digitalization regarding both the
cost savings and modernization of a company’s image. This
enhancement to Quadient Impress emphasizes our focus on helping
companies manage communications in a business landscape that is
experiencing an increasing adoption of a hybrid workforce.
Additionally, implementing a delivery preference management system
enhances the customer experience.”
Quadient Impress makes it possible to address
growing requirements for a more sophisticated, digitalized
communications strategy. The enhanced solution is now available in
the U.S., UK, Belgium and the Netherlands, and will be available in
other European countries in the coming months.
About Quadient®
Quadient is the driving force behind the world’s most meaningful
customer experiences. By focusing on three key solution areas,
Intelligent Communication Automation, Parcel Locker Solutions and
Mail-Related Solutions, Quadient helps simplify the connection
between people and what matters. Quadient supports hundreds of
thousands of customers worldwide in their quest to create relevant,
personalized connections and achieve customer experience
excellence. Quadient is listed in compartment B of Euronext Paris
(QDT) and is part of the CAC® Mid & Small and EnterNext® Tech
40 indices.
For more information about Quadient, visit www.quadient.com.
Contacts
Joe
Scolaro, Quadient
|
|
Sandy
Armstrong, Sterling Kilgore |
Global Press
Relations Manager |
|
Director of Media
& Strategic Communications |
+1-866-883-4260
Ext. 1590 |
|
+1-630-964-8500 |
j.scolaro@quadient.com |
|
sarmstrong@sterlingkilgore.com |
- Quadient PR_Impress Upgrade_EN_final
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