TORONTO, June 10, 2021 /CNW/ - Scotiabank today
announces that it received the #1 ranking in the J.D. Power 2021
Canada Online Banking Satisfaction Study for the second year in a
row. In addition to ranking first in Online Banking,
Scotiabank was also recognized with the #1 spot in the J.D. Power
2021 Canada Credit Card Mobile App Satisfaction Study.
Scotiabank's industry-leading position is being driven by its
commitment to delivering exceptional customer experience, and its
focus on delivering fast, easy-to-use and secure online banking
services.
"For the second year in a row, Scotiabank's commitment to
delivering a leading customer experience across all of our banking
channels, is showcased through the J.D. Power's Online Banking
award win," said Dan Rees, Group
Head of Canadian Banking, Scotiabank. "Our teams continue to put
our customers first, delivering best-in-class digital solutions to
support our Canadian households and businesses."
Scotiabank secured the industry-leading position in online
banking as a result of its industry leading navigation and speed.
"We're delighted that once again our customers have ranked our
online banking experience as #1 in Canada," said Shawn
Rose, Executive Vice President and Chief Digital Officer for
Scotiabank. "This top ranking in both online satisfaction and
mobile credit card app satisfaction speaks to the Bank's focus on
truly transforming the way we serve our customers through digital
platforms. I couldn't be prouder of our teams across the Bank that
helped us achieve this win."
The J.D. Power 2021 Online Banking Satisfaction Study surveyed
1,784 online banking customers in Canada from March 1,
2021 to April 5, 2021. The
study evaluated online banking satisfaction with the five major
Canadian banks across four factors (navigation, visual appeal,
speed and information/content).
For more on Scotiabank's industry leading digital banking
channels visit: Bank Your Way.
About J.D. Power
J.D. Power is a global
leader in consumer insights, advisory services and data and
analytics. A pioneer in the use of big data, artificial
intelligence (AI) and algorithmic modeling capabilities to
understand consumer behavior, J.D. Power has been delivering
incisive industry intelligence on customer interactions with brands
and products for more than 50 years. The world's leading businesses
across major industries rely on J.D. Power to guide their
customer-facing strategies.
J.D. Power is headquartered in Troy,
Mich., and has offices in North
America, Europe and
Asia Pacific. To learn more about
the company's business offerings,
visit JDPower.com/business.
About Scotiabank
Scotiabank is a leading bank in the Americas. Guided by our
purpose: "for every future", we help our customers, their families
and their communities achieve success through a broad range of
advice, products and services, including personal and commercial
banking, wealth management and private banking, corporate and
investment banking, and capital markets. With a team of
approximately 90,000 employees and assets of approximately
$1.1 trillion (as at April 30, 2021), Scotiabank trades on the Toronto
Stock Exchange (TSX: BNS) and New York Stock Exchange (NYSE: BNS).
For more information, please visit
http://www.scotiabank.com and follow us on Twitter
@ScotiabankViews.
SOURCE Scotiabank