Wins in seven additional subcategories,
including "Most Innovative Digital Bank" for the third consecutive
year
TORONTO, Sept. 8, 2021 /CNW/ - TD Bank Group has been
named the "Best Consumer Digital Bank in Canada" by Global Finance in their 2021
World's Best Consumer Digital Banks Awards. The magazine's
22nd annual industry awards placed TD on top in seven
additional key performance categories, including:
- Most Innovative Digital Bank
- Best Mobile Banking App
- Best Online Product Offerings
- Best Bill Payment and
Presentment
- Best Information Security and Fraud Management
- Best in Lending
- Best Open Banking APIs
"It is an honour to be recognized by Global Finance for our
digital leadership and innovative, best-in-class digital
capabilities," said Rizwan Khalfan,
Chief Digital and Payments Officer, TD Bank Group. "We have always
strived to create exceptional experiences for our customers and
this recognition reflects our continued commitment to support our
customers with trusted and tailored financial solutions designed
for the digital age."
TD has over 8 million digitally active banking users in
Canada, of which more than 6
million are active mobile users.i According to
Sensor Tower, a provider of market intelligence on the global
digital economy, "TD is Canada's
largest mobile bank and has the most engaged user base."
ii Since the start of the pandemic, TD's Canadian
mobile user engagement has accelerated with more than 2 billion
mobile sessions.iii
In an increasingly digital environment, TD continues to offer
new connected experiences. The Bank is evolving its digital
experience using artificial intelligence to support TD customers
with proactive insights and contextual information through its
mobile app to help them better manage their cash flow and plan for
their upcoming financial needs. TD also recently launched TD
GoalAssist™, a new mobile app where TD customers can build a
goals-based investment plan and select investments to help them
invest towards their goals. TD also introduced TD Global Transfer,
an innovative marketplace allowing TD customers to securely
send money internationally directly from their TD account, whether
through EasyWeb online banking or the TD app. Through the TD Ready
Advice Hub, TD customers can make appointments with a TD
advisor and can also access financial articles and tools to help
them manage their financial needs.
"In today's digital-era, it's critical that financial
institutions find new ways to meet the evolving needs of customers
and support them with seamless digital services and experiences,"
said Peter McManus, Vice President,
Global Finance Magazine. "TD brings together innovation, new
technologies, and leading digital capabilities to support their
customers' financial journey."
Global Finance used an evaluation process to select the 2021
World's Best Consumer Digital Banks Awards winners that included a
panel of judges at Infosys, a global provider of digital
consulting, technology, and outsourcing, which shortlisted
finalists with the Global Finance editors responsible for selecting
the winner. Award recipients were selected based on several
criteria, including strategy for attracting and servicing digital
customers, success in attracting customers to use digital
offerings, evidence of tangible benefits gained from digital
initiatives, and growth of digital customer base. Category winners,
such as Best Mobile Banking App, were selected based on the
relative strength and success of those products and services.
About TD Bank Group
The Toronto-Dominion Bank and its subsidiaries are collectively
known as TD Bank Group ("TD" or the "Bank"). TD is the fifth
largest bank in North America by
assets and serves more than 26 million customers in three key
businesses operating in a number of locations in financial centres
around the globe: Canadian Retail, including TD Canada Trust, TD
Auto Finance Canada, TD Wealth (Canada), TD Direct Investing, and TD
Insurance; U.S. Retail, including TD Bank, America's Most
Convenient Bank®, TD Auto Finance U.S., TD Wealth (U.S.), and an
investment in The Charles Schwab Corporation; and Wholesale
Banking, including TD Securities. TD also ranks among the world's
leading online financial services firms, with more than 15 million
active online and mobile customers. TD had CDN$1.7 trillion in assets on July 31, 2021. The Toronto-Dominion Bank trades
under the symbol "TD" on the Toronto and New York Stock Exchanges.
About Global Finance
Global Finance, founded in 1987, has a circulation of 50,000 and
readers in 189 countries. Global Finance's audience includes senior
corporate and financial officers responsible for making investment
and strategic decisions at multinational companies and financial
institutions. Its website — GFMag.com — offers analysis and
articles that are the legacy of 34 years of experience in
international financial markets. Global Finance is headquartered in
New York, with offices around the
world. Global Finance regularly selects the top performers among
banks and other providers of financial services. These awards have
become a trusted standard of excellence for the global financial
community.
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i Source: TD Bank
Group. Active digital / mobile Canadian Personal banking and Small
Business banking users reported as of July 31, 2021. Active
digital users are users who have logged in online or via their
mobile device at least once in the last 90 days. Active Mobile
users are users who have logged in via their mobile device at least
once in the last 90 days.
|
ii Source:
The State of Mobile Banking in Canada 2021: An Analysis of Mobile
Banking in Canada and Other Fintech App Trends, Sensor Tower (July
2021). Sensor Tower mobile metrics are based on the 3-month period
ending March 2021.
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iii Source: TD Bank
Group. Mobile sessions represent the total number of Canadian
Personal banking and Small Business banking customer logins using a
mobile device for the period between March 1, 2020 – August 31,
2021.
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SOURCE TD Bank Group