ATLANTA and SUNNYVALE, Calif., July
21, 2021 /PRNewswire/ -- Google Cloud and The Home Depot
have extended their multi-year cloud partnership to expand on the
retailer's digital transformation and provide customers with
enhanced shopping experiences by blending physical and digital
environments. As one of the first major retailers to migrate its
website to the cloud, The Home Depot has built upon Google Cloud's
expertise in infrastructure, artificial intelligence (AI), machine
learning (ML), and data analytics to enrich customer experiences no
matter how they choose to shop–in-store, online, or on mobile
devices.
In 2020, with 86% growth in digital sales, The Home Depot relied
on Google Cloud's flexible and scalable technology infrastructure
to meet an unprecedented surge in online customer demand. Today,
working on top of this scalable and stable environment, The Home
Depot continues to build and deploy new capabilities to meet the
rapidly evolving needs of the company's customers and associates.
For example, The Home Depot recently launched a "Rent Online, Pick
Up In Store" reservation service for equipment rental. This new
service, available on homedepot.com and in its mobile app, saves
Pro and DIY customers time and trips to the stores, because they
now can check availability and reserve what they need in
advance.
"To provide our customers with the flexibility to shop whenever
and however they want, we've been intensely focused on building an
innovative foundation for our systems and applications," said
Matt Carey, CIO of The Home Depot.
"We've built on Google Cloud since 2015, giving us the scalability
and flexibility we need to meet growing demand and quickly
introduce more personalized experiences for customers."
The Home Depot also uses Google Cloud's AI/ML tools and BigQuery
database, which allows its growing team of data scientists to
provide real-time insights more quickly across the enterprise.
These include more flexible assortment planning, advanced
predictive inventory management, and more robust logistical
insights to help enable the fastest, most efficient, and most
reliable supply chain in home improvement. The company also uses
Google Cloud's AI capabilities to power the voice search feature in
The Home Depot app, enabling customers to easily search for
products using natural language recognition. Additionally, The Home
Depot's new Interactive Voice Recognition (IVR) system uses
Google's DialogFlow to create a more efficient self-service
experience when customers are searching for post-purchase
assistance.
"As shoppers become even more interconnected, The Home Depot has
consistently improved customer experiences in-store and online
through AI-powered services," said Thomas
Kurian, CEO, Google Cloud. "The Home Depot's long-standing
focus on technology and early adoption of cloud allowed it to adapt
quickly to support customers and associates during the pandemic.
We're proud to expand our partnership with The Home Depot to make
home improvement faster and more convenient."
Additional Resources:
- How The Home Depot helps doers get more done with SAP and
Google Cloud
- Video: The Home Depot puts customers first with SAP on Google
Cloud
- Video: The Home Depot drives exceptional CX with SAP data on
Google Cloud
- Learn more about Google Cloud for retail
- Keep up with the latest Google Cloud news on our newsroom and
blog
About The Home Depot
The Home Depot is the world's largest home improvement specialty
retailer. The Company operates a total of 2,298 retail stores in
all 50 states, the District of
Columbia, Puerto Rico,
U.S. Virgin Islands, Guam, 10 Canadian provinces and Mexico. In fiscal 2020, The Home Depot had
sales of $132.1 billion and earnings
of $12.9 billion. The company employs
approximately 500,000 associates. The Home Depot's stock is traded
on the New York Stock Exchange (NYSE: HD) and is included in the
Dow Jones industrial average and Standard & Poor's 500
index.
About Google Cloud
Google Cloud accelerates organizations' ability to digitally
transform their business with the best infrastructure, platform,
industry solutions and expertise. We deliver enterprise-grade cloud
solutions that leverage Google's cutting-edge technology to help
companies operate more efficiently and adapt to changing needs,
giving customers a foundation for the future. Customers in more
than 200 countries and territories turn to Google Cloud as their
trusted partner to solve their most critical business problems.
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SOURCE Google Cloud