Google Tests System to Help Locate 911 Callers
15 Febbraio 2018 - 6:09PM
Dow Jones News
By Ryan Knutson
Google quietly ran a test of new technology to make it easier
for 911 operators to locate cellphone callers, and 911 centers that
participated said the results were promising.
The nation's existing 911 system, which turns 50 this month, has
struggled with the explosion of cellphones. The vast majority of
911 calls these days are made using a cellphone, but the location
of the caller is hard to pinpoint. Federal regulators estimate
shaving a minute off response times could save as many 10,000 lives
each year.
Google's test covered tens of thousands of 911 calls in several
states during December and January. For a random sample of 911
callers using an Android smartphone, the devices' location data was
sent directly to 911 dispatchers.
Normally, wireless carriers are responsible for delivering
location information, but the estimated location is usually less
accurate than the blue dot consumers see on apps like Google
Maps.
Public-safety officials have pressured tech giants like Alphabet
Inc.'s Google and Apple Inc. in recent years to make their rich
location data available to 911.
Google conducted its trial with two companies that have
connections into 911 centers, West Corp. and a startup called
RapidSOS. RapidSOS said its portion of the trial involved about 50
911 centers covering some 2.4 million people in Texas, Tennessee
and Florida. Location data in more than 80% of the 911 calls using
Google's technology were more accurate than the carrier data in the
first 30 seconds of a call, according to RapidSOS.
Google's data provided an average location estimate radius of
121 feet, RapidSOS said, while carrier data averaged 522 feet.
Carrier data also took longer to reach 911 centers, the company
said.
The companies and West Corp. are expected to discuss the trials
at a 911 industry conference this week. West declined to
comment.
911 directors that participated in the trial said the technology
is a major improvement.
"There was a big difference," said Jennifer Estes, 911 Director
in Tennessee's Loudon County, about 30 miles southwest of
Knoxville.
In one instance, dispatchers were able to send help to a caller
who didn't speak English, Ms. Estes said.
Without the accurate data, "we would have had to keep working
with her to figure out where she was," she added. "In an emergency,
obviously, seconds save lives."
Bob Finney III, director of communications for the Collier
County Sheriff's Office in south Florida, said the pilot helped
solve a different problem: People who are so flustered during an
emergency that they inadvertently tell 911 operators the wrong
location.
"We can validate what the caller is saying," Mr. Finney said.
"We've never been able to do that because it's never been good
enough."
The trial wasn't without hiccups. Emergency calls during the
trial were supposed to include data from both wireless carriers and
Google, but about 50,000 calls failed to include the carrier data,
Google said. The glitch was identified by AT&T Inc., which was
unaware the trial was going on, people familiar with the matter
said, and Google modified its pilot after the problem was
discovered.
Google's location technology is currently active in 14
countries, primarily in Europe. Google has said it hopes to deploy
the technology broadly across the U.S. some time this year.
Apple, which has said it would activate similar technology in
other countries, declined to comment about its plans for the
U.S.
Write to Ryan Knutson at ryan.knutson@wsj.com
(END) Dow Jones Newswires
February 15, 2018 11:54 ET (16:54 GMT)
Copyright (c) 2018 Dow Jones & Company, Inc.
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