By Timothy W. Martin
SEOUL-- Apple Inc.'s stumble in China is an all-too-familiar
story for rival Samsung Electronics Co.
Five years ago, the South Korean technology giant sat atop the
Chinese market, selling nearly one of every five smartphones there.
Today, Samsung is an also-ran, controlling less than 1% of the
world's largest smartphone market. Samsung has pared back local
staff and last month closed one of its two Chinese smartphone
factories.
Though few expect Apple's sales in China to fall so
dramatically, some of the reasons triggering Samsung's missteps
offer a cautionary tale for foreign smartphone makers.
Samsung, which remains the world's largest smartphone maker, was
outmaneuvered by Chinese rivals that sold comparable devices at
lower prices. The company's decline was exacerbated by a 2016
global recall of Galaxy Note 7 devices with overheating batteries
that tarnished its brand. And Seoul's installation of a U.S.
missile-defense system stirred tensions with Beijing, leading to a
Chinese consumer backlash against South Korean brands.
Apple's China sales overtook Samsung in 2015, accounting for 14%
of the country's shipments, according to Counterpoint Research. It
has since slipped back while Chinese rivals, including Huawei
Technologies Co., gobbled up more market share by offering similar
designs and features for lower prices.
Still, Apple--whose recent sales in the country fell far below
expectations, prompting an unprecedented cut this week to its
quarterly revenue forecast--stands in better shape. It retains
cachet among some wealthier Chinese consumers, has been holding its
market share steady, and it makes iPhones in China, employing vast
numbers of workers in the country.
A Samsung spokesman declined to comment. Apple didn't
immediately respond to a request for comment.
The inability to revive China sales has worsened what's been a
rough year at Samsung. Its overall shipments are down by
double-digit percentages--worse than the industrywide slump--and
its mobile unit's operating profits declined by a third in its most
recent quarter.
"Samsung has just lost the plot in China," said Sanjeev Rana, a
Seoul-based senior analyst at brokerage CLSA. "I don't think they
are in any position to get back either."
Apple's predicament varies from Samsung's in several key ways,
smartphone industry experts say. The iPhone uses the
Apple-developed iOS operating system, so jumping to rivals is more
onerous than from Samsung, which uses Google's Android. That said,
the Apple ecosystem exerts less control over Chinese consumers who
spend a large chunk of their time inside WeChat, a chat, payments
and social-media app from Tencent Holdings Ltd.
Apple can also lean strongly on its branding, though iPhones
aren't the status symbol they used to be in China, even among less
affluent consumers, said Mark Natkin, managing director at
Marbridge Consulting in Beijing.
Shopping at a mall in central Shanghai on Friday, Wang Yu, a
33-year-old who works in foreign trade, was debating buying new
devices from Huawei or Samsung. "A lot of people love the country,
and want to use Chinese brand phones," said Mr. Wang, who uses a
Huawei phone.
But he's most swayed by battery life. A Samsung device he used
years ago had battery issues after a year, he said. "I used my
Huawei for over two years now, but it never froze up," said Mr.
Wang, who will likely stick with the Chinese brand but would buy an
iPhone if he had enough money.
Where South Korean companies suffered economic blowback after
Seoul defied Beijing with its defense-system changes, Apple has so
far escaped a similar repeat of Chinese consumers being stirred by
the U.S.-China trade feud. China faces more political risk with the
U.S. than South Korea should it attempt to use its influence to
flatten iPhone sales.
"If patriotism cooks up, who knows what could happen?" said Tom
Kang, an analyst at Counterpoint Research.
Samsung has adjusted its phones strategy amid its struggles in
China and a broader sales decline driven by consumers balking at
prices soaring past $1,000 and shrugging off new features.
In recent months, Samsung, as part of the shift, has stuffed its
best new hardware in middle-tier handsets geared for growing
markets such as India. The company has historically reserved such
features for its flagship devices like the Galaxy S or Note
phones.
Samsung's November release of its Galaxy A9, which costs about
$530, was the first handset to have four cameras installed on the
device's back. Samsung is also spending $700 million to build the
world's largest smartphone factory in India, where the South Korean
firm remains one of the largest players.
Apple in recent weeks started to offer discounts in China for
trade-ins with used phones, according to its website. For the
iPhone XR, Apple is offering a discount of up to nearly a third,
which would bring the handset's price down to as low as 4,399 yuan
($640). For the iPhone XS, the discount is up to nearly a quarter
of the original price, lowering the price to as little as 6,599
yuan ($960).
Apple's higher-end phone sales have been more resilient in
China, according to some analysts, and top-of-the-line products are
where Samsung is placing its hopes of winning back Chinese
consumers.
Samsung is preparing a major technological upgrade this year for
its 10th anniversary flagship phones, including a next-generation
5G phone that features six cameras, The Wall Street Journal
reported in November. The company is also preparing a mass
production for a foldable-screen phone that will be 7.3 inches when
opened.
Zhou Wei in Shanghai and Yoko Kubota in Beijing contributed to
this article.
Write to Timothy W. Martin at timothy.martin@wsj.com
(END) Dow Jones Newswires
January 04, 2019 07:35 ET (12:35 GMT)
Copyright (c) 2019 Dow Jones & Company, Inc.