By Alexandra Bruell
Facebook Inc. said it is ramping up its global advertising
spending as it aims to rebuild trust after a series of privacy
missteps and other controversies dented the social-networking
giant's reputation.
The push, which Facebook marketing chief Antonio Lucio said
could more than double the company's advertising spending, will
involve working with a revamped roster of creative agencies on
campaigns for brands including WhatsApp and Instagram.
Mr. Lucio said the Menlo Park, Calif., firm has been tarred by
election interference and misinformation on Facebook as well
criticism of its privacy and data management.
"There's no question we made mistakes and we're in the process
of addressing them one after the other, but we have to tell that
story to the world on the trust side as well as on the value side,"
Mr. Lucio said.
Facebook has already begun its effort to rebuild trust with
consumers, according to Mr. Lucio. The company recently redesigned
its mobile app and website to shift from an open public forum to a
more private network with encrypted communication in closed groups.
Last year it aired an expensive apology ad campaign to repair its
image among people upset about the proliferation of fake news on
Facebook and Russia's use of the platform as it tried to influence
the U.S. election.
Facebook is under intensifying government scrutiny. The Federal
Trade Commission began an investigation into the company's privacy
practices more than a year ago, following reports that the personal
information of tens of millions of users improperly wound up in the
hands of data firm Cambridge Analytica. The FTC has separately
secured jurisdiction on any possible antitrust matters related to
Facebook.
The overhaul of the consumer-facing strategy could more than
double Facebook's advertising spending in two to three years, Mr.
Lucio said. Facebook declined to disclose how much it spends on
advertising. Ad-tracking firm Kantar estimated that Facebook
shelled out $382 million on ads in the U.S. last year, up from $50
million in 2017.
Brand Stories
To help get its message to the masses, the tech giant is
revamping the roster of ad agencies it will use to craft campaigns
promoting each brand -- including Facebook's own corporate brand --
in the U.S. and around the world.
A multiyear consumer effort tasking agencies to create brand
stories across a number of markets around the world is a shift from
hiring shops for specific projects, many of them aimed at
businesses instead of consumers, said Marc D'Arcy, chief creative
officer at Facebook.
An early example of the approach is the company's "Facebook More
Together" ad, created by Wieden + Kennedy, which launched two
months ago and encourages people to join groups for meaningful
experiences.
The company plans to tell stories in similar ways for its other
brands. For example, a campaign for Instagram would likely present
the photo-sharing app as a way for users to express themselves.
Some campaigns, including Instagram's, likely won't be shown until
next year, when Facebook and its agencies will have had time to
test different concepts, Mr. Lucio said.
"Our objective is to build brands that stand the test of time.
We're experimenting and starting from scratch in each market," he
said. "On the direct-to-consumer side, we have never had an effort
of this magnitude."
The company hired Wieden + Kennedy to support the Facebook App,
Publicis Groupe SA's Leo Burnett to handle Facebook Messenger, WPP
PLC's Ogilvy to support Instagram, and Omnicom Group Inc.'s BBDO to
work with WhatsApp. Droga5, which was recently acquired by
Accenture Interactive, will work on the corporate brand and the
broader mission to rebuild trust.
Compared with other digital companies, Facebook has spent less
on consumer marketing, Mr. Lucio said, adding that the so-called
apology campaign was more of a tactical response to events than a
strategic effort to build a brand.
"We have not been able to build our brands directly to the
consumer since the company started its journey, contrary to Google
that's been having direct-to-consumer communication for the last 10
years," he said.
Facebook does trail some big rivals when it comes to ad
spending. According to Kantar's estimates, Amazon spent $1.84
billion on U.S. ads last year, making it the fifth-largest
advertiser in the country. Google spent $660 million in 2018,
Kantar said. (The Kantar figures don't include some digital ad
spending.)
Agency Diversity
Facebook will require its agencies to assemble diverse teams
with more women, people of color and people with diverse sexual
orientations, said Mr. Lucio, who joined the company last
summer.
The diversity effort echoes Mr. Lucio's earlier work at HP Inc.,
where he demanded that the company's advertising agencies add more
women and minorities.
Mr. Lucio lauded the diversity of his own team, but Facebook
continues to push for a better mix.
The company last summer said the proportion of women at the
company had increased to 36% from 31% in 2014, while the proportion
of black employees doubled to 4%, and that of Hispanic employees
rose to 5% from 4%.
"We need the client to be diverse, the agencies to be diverse
and production houses to be diverse to deliver a product that
actually resonates with the consumer," said Mr. Lucio.
Write to Alexandra Bruell at alexandra.bruell@wsj.com
(END) Dow Jones Newswires
June 14, 2019 06:44 ET (10:44 GMT)
Copyright (c) 2019 Dow Jones & Company, Inc.
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