REDWOOD SHORES, Calif., Oct. 15,
2019 /PRNewswire/ -- Taking a new people-centric approach to
providing support and care, Oracle offers new services to citizens
in need. New digital case management capabilities, now available in
Oracle Customer Experience (CX) for Public Sector, provide a modern
platform to help citizens, case workers, and third party social
service providers deal with complex societal issues and achieve
positive outcomes.
By offering real time access to vital data, Oracle's solution
will enable state and local organizations to take a more
people-centric approach to providing support and care - an approach
that has not previously been possible due to the limitations of
older technologies. Care providers will be able to effectively
launch new services to their citizens, and to easily manage complex
interactions for cases that span many years and complex, changing
family circumstances.
"Today's digitally-empowered citizens demand easy access to
health and human services agencies for critical support and care.
And case workers expect accessible tools that can manage complex
cases that often evolve over extended periods," said Rob Tarkoff, executive vice president of Oracle
CX product development. "Until now, there has been a serious gap in
the comprehensiveness and sophistication of solutions to serve many
of the needs of this market. With Oracle, case workers can now have
real-time snapshots of client cases along with intelligent
recommendations for next steps - even in the most complex
situations. This enables workers to take immediate and potentially
life-saving actions."
The Oracle solution transforms traditional ways social service
agencies have managed cases and served customers through the
integration of modern digital technologies and channels. The
platform integrates technologies spanning cloud, digital outreach,
omni-channel service, case management, mobile, social, Internet of
Things, and Artificial Intelligence while ensuring maximum security
and information privacy.
The digital enablement of complex case management not only
serves state and local health and human service organizations, but
also other government agencies in areas as diverse as immigration,
taxation, benefits, and city and state citizen engagement.
Oracle CX solutions for health and human services combine
decades of experience with a broad cloud service portfolio that
enables current IT infrastructures with a proven path to digital
transformation. It offers comprehensive digital engagement
solutions for several aspects of citizen engagement including
real-time personalized advice, self-service portals with embedded
knowledge management, and a digital application process for benefit
programs which is accessible through mobile, web, social channels,
chatbots, call centers, and local offices.
For more information, go to
https://www.oracle.com/applications/customer-experience/industries/public-sector/
About Oracle
The Oracle Cloud offers a complete suite
of integrated applications for Sales, Service, Marketing, Human
Resources, Finance, Supply Chain and Manufacturing, plus
Highly-Automated and Secure Generation 2 Infrastructure featuring
the Oracle Autonomous Database. For more information about Oracle
(NYSE: ORCL), please visit us at www.oracle.com.
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of Oracle and/or its affiliates. Other names may be trademarks of
their respective owners.
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SOURCE Oracle