CHERRY HILL, N.J., Jan. 24, 2020 /CNW/ -- TD Bank, America's
Most Convenient Bank®, ranks highest in customer satisfaction
among national banks, according to the J.D. Power 2019 U.S.
National Banking Satisfaction StudySM. This is the first
time TD was evaluated in the study and the bank's first-ever
national banking trophy win.
"Being recognized for ranking highest in customer satisfaction
by J.D. Power is a tremendous honor and a testament to our efforts
to provide legendary experiences for our customers," said
Greg Braca, President and CEO, TD
Bank. "We believe our employees' customer-centric focus helps set
us apart, and attribute this win to their tremendous efforts and
relentless focus on delivering for our customers. I'm extremely
proud of this team and look forward to building on this momentum in
2020."
J.D. Power measures customer satisfaction using a variety of
factors, including channel interactions, deposit accounts and
convenience.TD Bank also scored the best among national banks in
the following key drivers:
- Branch Experience
- Online Satisfaction
"We've always been the bank that prides itself on being
different from other banks. When we introduced our Unexpectedly
Human brand promise, we set out to deliver everything customers
would expect from a bank – plus, everything they wouldn't," said
Ernie Diaz, Head of U.S. Consumer
Distribution and Wealth, TD Bank. "Being recognized by J.D. Power
yet again demonstrates that we're delivering on that promise."
This recognition follows two recent J.D. Power wins, including a
first-place ranking in small business banking in the South Region
for overall customer satisfaction, according to the 2019 J.D. Power
Small Business Banking Satisfaction StudySM, and the
highest ranking in the Southeast for overall customer satisfaction
in Retail Banking, according to the J.D. Power 2019 U.S. Retail
Banking Satisfaction Study SM.
J.D. Power's 2019 U.S. National Banking Satisfaction
StudySM surveyed 8,337 respondents who identified one of
the profiled banks as their primary financial institution for
conducting personal banking business and have a checking account
with that bank. The study includes eight national banks whose
threshold exceeds domestic deposits of $200
billion.
About TD Bank, America's Most Convenient
Bank®
TD Bank, America's Most Convenient Bank, is one of the 10
largest banks in the U.S., providing more than 9 million customers
with a full range of retail, small business and commercial banking
products and services at more than 1,200 convenient locations
throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas
and Florida. In addition, TD Bank
and its subsidiaries offer customized private banking and wealth
management services through TD Wealth®, and vehicle
financing and dealer commercial services through TD Auto Finance.
TD Bank is headquartered in Cherry Hill,
N.J. To learn more, visit www.td.com/us. Find TD Bank
on Facebook at www.facebook.com/TDBank and on Twitter at
www.twitter.com/TDBank_US.
TD Bank, America's Most Convenient Bank, is a member of TD Bank
Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services
company in North America. The
Toronto-Dominion Bank trades on the New
York and Toronto stock
exchanges under the ticker symbol "TD". To learn more, visit
www.td.com/us.
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SOURCE TD Bank