Quadient Addresses Package Delivery Demand with 10,000 Parcel Locker Stations Milestone
03 Febbraio 2020 - 05:46PM
Quadient Addresses Package Delivery Demand with 10,000 Parcel
Locker Stations Milestone
Quadient Enhances its Flagship Customer Communications
Management Solution, Quadient® Inspire, with New
Functionalities
Advanced Automation, Usability and Significant User Experience
Improvements Empower Business Users
Paris, February 3, 2020
Quadient, a leader in helping businesses create
meaningful customer connections through digital and physical
channels, announced today the general availability of Quadient
Inspire R14, the most feature-rich version to date of Quadient’s
flagship omni-channel customer communications management (CCM)
solution. The platform offers more than 1,100 enhancements and new
features that focus on four key areas: simplifying the user
experience; enhancing the personalization of communications;
extending interoperability to provide for more robust data and
content integration; and providing highly scalable cloud and local
deployments. Additionally, to improve time-to-value, Quadient
Inspire R14 includes more than 250 new starter kits, accelerators,
sample workflows, designs and integration connectors. According to
analyst firm IDC, “Quadient is on a journey to the cloud and its
Inspire Release 14 is a critical step forward to automation and
simpler configuration with Docker containers and OpenShift
deployments.”
Key features of R14 include:
- Future-proofing of CCM via cloud, hybrid and on-premise
deployments, reducing the time and effort required to develop,
test, deploy and maintain Inspire in public or private cloud
environments.
- User experience improvements that empower non-technical
business users to quickly and easily support customer
communications strategies. Business users are familiar with
customer expectations when it comes to a positive
experience.
- Synchronized omni-channel preview capabilities that make it
possible to review the output in every format on one screen
(mobile, tablet, web, smartwatches) for quick approval and to meet
delivery preferences. Today, individuals demand to have a
consistent experience across all channels.
- The ability for business users to create personalized,
responsive HTML emails to communicate with customers in real-time
by importing existing templates into the Inspire environment and
then personalize, schedule, deliver and track engagement.
- Enablement of Inspire users to easily connect and extend key
systems of record and customer engagement, including Salesforce®
and Guidewire®. These systems hold critical customer data that
drives better personalized communications and customer
experience.
- New connectors and accelerators that integrate advanced
capabilities such as robotic processing automation (RPA) and
automated language translations.
- The ability to embed Microsoft Power BI dashboards and charts
directly into Quadient Customer Journey Mapping applications,
connecting users to a much wider set of data sources and insights.
This enables companies to better link communications based on
customer behaviors.
“Our customers understand that communication
management is a critical component of delivering an engaging and
successful customer experience, and as a result, we are excited to
offer Quadient Inspire R14 to help them elevate the impact that
their communications are having, all while reducing costs and
operating more efficiently,” said Chris Hartigan, chief solution
officer, customer experience management, Quadient. “R14 delivers a
powerful and flexible cloud, hybrid and on-premise solution that
ensures our customers have the insurance they need to deploy
Inspire, wherever they want to make sure their vital customer
communication needs are future-proofed. Looking ahead, our
customers are assured that Quadient will continue its dedication to
market-leading innovation of customer communications that deliver
capabilities focused on enhancing and maximizing customer
experiences.”
Customers and partners interested in learning
more and gaining access to R14 can visit
http://www.quadient.com/InspireR14.
About Quadient®
Quadient is the driving force behind the world’s
most meaningful customer experiences. By focusing on four key
solution areas including Customer Experience Management, Business
Process Automation, Mail-Related Solutions, and Parcel Locker
Solutions, Quadient helps simplify the connection between people
and what matters. Quadient supports hundreds of thousands of
customers worldwide in their quest to create relevant, personalized
connections and achieve customer experience excellence. Quadient is
listed in compartment B of Euronext Paris (QDT) and belongs to the
SBF 120 index.
For more information about Quadient, visit
quadient.com/connections.
Contacts
Joe Scolaro,
QuadientGlobal Press Relations Manager+1-866-883-4260 Ext.
1590j.scolaro@quadient.com |
Sterling
KilgoreSandy ArmstrongAccount Executive
+1-630-964-8500sarmstrong@sterlingkilgore.com |
- Quadient_Inspire R14 press release_EN_Final
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