Verizon teams on the frontlines with COVID-19 first responders
20 Marzo 2020 - 8:31PM
As the world is facing COVID-19, Verizon is partnering with first
responders, federal agencies, state and local governments, and
public health agencies to deploy mobile network assets to support
emergency response facilities, supply emergency wireless
communications devices, support communications and collaboration
services, and provide mobile broadband services. In addition,
Verizon provides first responders with priority and preemption
abilities for voice and data where necessary.
“During an unprecedented crisis of this nature, no need is more
critical than communication – whether it’s between loved ones or
between first responders and healthcare professionals who are on
the front line, staying connected is absolutely vital for
everyone’s safety and protection,” said former NYPD and LAPD Police
Commissioner Bill Bratton. “As a police commissioner of the
nation’s largest cities and today as a private citizen, I have the
opportunity to work with Verizon. I know that their network, their
technology and most importantly their people will be there to
support first responders when they need them most.”
So far, Verizon has deployed portable cell sites to provide
additional network coverage at Emergency Operations Centers (EOCs),
coronavirus mobile testing sites and quarantine areas in Arizona,
California, Georgia, New York, South Carolina, Texas and Washington
states.
Verizon’s fiber optic and wireless networks have been built and
engineered to perform during moments of crisis. We are closely
monitoring network usage and prioritizing network demand in
assisting many U.S. hospitals, first responders and government
agencies, as needed.
“The challenges faced by public sector agencies -- many of whom
are leading the response to this pandemic on a national level --
are unprecedented," said Andrés Irlando, senior vice president and
president, Public Sector and Verizon Connect at Verizon.
“For the past several weeks, we've been working with federal,
state, local and education agencies to deliver the technologies,
solutions and support they need to serve our communities -- and
we'll continue to do so for the foreseeable future.”
In addition, the Verizon Response Team, which supports
governments and nonprofits 24/7/365, has been activated since the
start of the COVID-19 pandemic and is currently leading more than
120 engagements in the United States of portable cell sites, WiFi
hotspots, free charging stations and other devices that help boost
network performance and foster communications for agencies involved
in response efforts. First responders and medical teams are using
these devices to support critical tasks like managing quarantines
sites and triaging patients, supporting the needs of public health
and safety professionals including:
- Quarantine locations at military bases and airports for people
returning to the U.S. from abroad
- COVID-19 testing facilities
- COVID-19 triage areas for first responders
- Airport command centers for emergency services
- First responders and medical staff at hospitals, departments of
health and public safety agencies
- State field workers assigned to COVID-19 response
- City event management organizations
- Work-from-home support for fire chiefs and chiefs of
police
- Government housing for military families
- Backup smartphones for dispatch and operations centers
- Separate COVID-19 hotlines to divert 911 traffic
In addition, COVID-19 has led to increased call volumes for
governments and public health organizations. To assist, we’ve added
tens of thousands of conference lines to enable connectivity with
coworkers and with the public served. We’ve also worked with
organizations to configure integrated voice response (IVR) systems
that efficiently route calls, helping to better manage incoming
calls. We are also standing up virtual call centers that enable
agencies to add additional agents.
Our teams will continue to partner with and support first
responders, government and public health organizations because we
are all in this together.
Verizon Communications Inc. (NYSE, Nasdaq: VZ) was formed on
June 30, 2000 and is celebrating its 20th year as one of the
world’s leading providers of technology, communications,
information and entertainment products and services. Headquartered
in New York City and with a presence around the world, Verizon
generated revenues of $131.9 billion in
2019. The company offers voice,
data and video services and solutions on its award winning networks
and platforms, delivering on customers’ demand for
mobility, reliable network connectivity, security and
control.
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Media contact:Najuma
Thorpenajuma.thorpe@verizon.com(732) 427-2304@najuma
Juli Burdajuli.burda@verizonconnect.com(331) 228-0540
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