Verizon continues to support customers who may find themselves
needing additional data in order to learn, work or keep connected
during this challenging time. That’s why today, for those
residential and small business wireless customers whose economic
circumstances have been impacted due to the coronavirus, Verizon is
waiving overage charges in addition to our Keep Americans Connected
pledge to not terminate service and waive late fees. We’re also
offering new internet options for low-income households and adding
15GB of 4G LTE data to consumer and small business plans
automatically.
Verizon continues to support those at the forefront of
response efforts to provide them with the connectivity and
resources needed to complete their critical missions and protect
the public. Verizon’s fiber optic and wireless networks have
been able to meet the shifting demands of customers and remain
ready to address changes in demand, if needed.
New internet option for low-income
households
To help families during this time of need, today Verizon
announced plans for a discount program on Fios broadband plans for
qualified new low-income customers and two months waived service
charges for current Verizon customers that are part of the Lifeline
discount program.
“We understand the hardships that many of our customers are
facing, and we’re doing our part to ensure they have broadband
internet connectivity during this unprecedented time,” said Ronan
Dunne, CEO Verizon Consumer Group. “With so many Americans working
and learning remotely from home, having access to reliable and
affordable internet is more important than ever before.”
To help existing Lifeline customers, Verizon will waive the next
two billing cycles of Lifeline-qualified home service charges
across both home broadband and home voice. To be eligible, you must
have a Lifeline discount on a broadband or home voice line of
service as of March 20, 2020.
In addition, on April 3, we’re making a new broadband discount
program available to new Fios Internet customers who qualify
through the Lifeline program. Customers may select any Verizon Fios
speed in our Mix & Match plans and receive a $20 discount per
month. That means new customers can get Fios Home Internet
200/200Mbps service for just $19.99/mo, with Disney+ on us for one
year and the first two months of their router rental charge waived.
Customers will also qualify for any additional promotions available
for new Fios Home Internet subscribers.
As part of this new program, eligible new customers can
receive:
|
• |
$20
off any Fios Home Internet Mix & Match plan, as reflected below
with discounts applied: |
|
|
|
• |
200/200 Mbps for $19.99/mo |
|
|
|
• |
400/400 Mbps
for $39.99/mo |
|
|
|
• |
Gigabit
Connection for $59.99/mo (includes Fios router) |
|
• |
Router rental charge waived for 60 days as part of the Verizon
COVID-19 response (customers may also choose to buy or bring their
own router). |
|
• |
One
year of Disney+ on us. |
|
• |
Any
additional in-market offers for new Fios customers at time of
purchase, including gift cards, content or equipment. |
|
• |
Mobile + Home Rewards benefits: customers with Verizon postpaid
mobile service can enroll through Verizon Up for additional
benefits and discounts. |
To learn more about Verizon’s Lifeline program or apply, visit
our Lifeline page here.
15GB of high speed data for wireless consumer and small
business customers
From March 25 through April 30, wireless consumer and small
business customers will see an additional 15GB of data added to
their plan for no additional charge. New consumer and business
customers can also take advantage of this additional data.
Specifically:
|
• |
For Verizon consumer and small business postpaid unlimited
customers, 15GB of 4G LTE hotspot data will be added to your
current plan. |
|
• |
For Verizon
consumer prepaid and consumer and small business postpaid metered
customers, 15GB will be added to your current standalone or shared
data plan, which can be used for smartphone, hotspot or other
connected device use. |
|
• |
Standalone
metered and unlimited Jetpack plans will also be provided an
additional 15GB of 4G LTE data. |
|
• |
There is no
action needed as the data will automatically be added to your
plan. |
“While more than half of our wireless customer base is on an
unlimited data plan, including all of our Fios and DSL broadband
internet customers, we recognize there are many who may need
additional connectivity during these trying times,” Ronan added.
“We’re here for you and we’ll make sure you have what you need to
stay connected.”
All consumer wireless plans available since 2015 are eligible
for this data boost, including More Everything, Verizon Plan 1.0,
Verizon Plan 2.0, the Verizon Unlimited Plan and all Mix &
Match Unlimited plans.
For small business customers of 50 lines or less, plans eligible
for the data boost include, More Everything, Verizon Plan 1.0,
Verizon Plan 2.0, New Verizon Plan for Business, Flexible Business,
the Verizon Unlimited Plan and all Business Unlimited plans.
Keeping our customers connected
Verizon’s relief efforts to help customers stay connected
include the following: waived late fees and overage charges for
residential and small business customers impacted by COVID-19, free
international calling for consumer wireless and home voice
customers to CDC level 3 countries, unlimited domestic calling for
wireless consumers on limited-minute plans, waived activation fees
on new wireless lines of service and upgrades, additional 15GB of
high speed data automatically added for wireless consumer and small
business customers, and a new affordable Fios Home Internet option
for low-income households.
None of Verizon’s consumer or small business Fios or DSL
broadband internet plans have data caps, ensuring that our
customers can work from home, learn and game without worrying about
running out of broadband data.
To find out more about what Verizon is doing to help its
customers during the Coronavirus pandemic, visit
verizon.com/about/news/our-response-coronavirus.
Verizon Communications Inc. (NYSE, Nasdaq: VZ) was formed on
June 30, 2000 and is celebrating its 20th year as one of the
world’s leading providers of communications, information and
entertainment products and services. Headquartered in New York City
and with a presence around the world, Verizon generated
revenues of $130.9 billion in 2018. The
company offers voice, data and video services and solutions on
its award winning networks and
platforms, delivering on customers’ demand for
mobility, reliable network connectivity, security and
control.
VERIZON’S ONLINE MEDIA CENTER: News releases, stories, media
contacts and other resources are available at
www.verizon.com/about/news/. News releases are also available
through an RSS feed. To subscribe, visit
www.verizon.com/about/rss-feeds/.
Media contact:Adria
Tomaszewskiadria.tomaszewski@verizon.com
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