Verizon Offers Enhanced Pay for Essential On-site Employees
31 Marzo 2020 - 5:56PM
Verizon announced today that it’s immediately implementing a
significantly enhanced compensation plan for the company’s
dedicated employees who must deploy outside their homes to meet
critical customer needs. These mission-critical employees are
unable to work remotely as they fulfill and repair broadband orders
and connection issues, maintain networks and offer products to
customers immediately and in person when deemed essential.
“Now, more than ever, our networks must remain operational as we
continue to provide essential services to healthcare workers
and facilities, first responders, schools, businesses, and
families,” said Christy Pambianchi, Verizon’s Chief Human Resources
Officer. “From the very beginning, ensuring the health and safety
of our employees has been our highest priority. We’re leaving no
stone unturned and doing everything within our power to make sure
our employees are kept safe and healthy as they bring essential
products and services to our customers.”
The pay enhancements and other changes come as more states
around the nation are asking residents to shelter in place
because of the coronavirus (COVID-19). As part of the company’s
“Essential On-Site Services Pay” program, eligible retail
employees will receive an increase in their base hourly rate when
working in a corporate-owned retail location. The company’s
eligible network, logistics and real estate employees, including
field technicians, will receive an enhancement on top of their
regular base wages.
In addition to the wage enhancements for the
company’s workforce, the company has made additional proactive
changes in order to protect the health of its employees. Currently,
more than a third of Verizon’s installation and maintenance
technicians are keeping their work vehicles at their homes to
support social distancing.
More than 100,000 company employees
are now positioned to work remotely.
More than 70 percent of Verizon’s corporate-owned retail
locations are now closed. As part of a massive employee transition
plan, the company is preparing to re-train and
re-deploy thousands of its retail employees to work-from-home
functions. The company has also increased resources and
capabilities for handling customer inquiries, sales and
troubleshooting using online tools found at www.vzw.com and the
MyVerizon app. With these virtual tools, virtually any
business transaction can now be handled remotely.
“In every facet of our business, we’ve initiated new and
innovative ways to transition traditional roles to work-from-home
functions whenever possible,” said Pambianchi. “These new efforts
will allow us to redeploy thousands of our retail employees to
support customer service functions and engage in telesales from
their homes.”
Comprehensive employee leave and
assistance policies for COVID-19 issues
Verizon has also implemented a comprehensive coronavirus
leave of absence policy. Those who contract the virus are eligible
for up to 26 weeks paid leave. For employees caring for someone
who’s been infected, for employees directed to stay home due to an
underlying medical condition and for employees who have trouble
finding childcare at this time, Verizon provides eight weeks of pay
at full pay and, if needed, additional weeks with 60% of their base
wage.
Keeping our employees
informed
Communication is also key in this crisis, and Verizon has
ensured its employees continue to stay informed with the latest
information directly from its CEO Hans Vestberg and its Chief Human
Resources Officer Christy Pambianchi through a daily broadcast
called Up To Speed Live open to anyone via twitter:
https://twitter.com/VZUpToSpeed and on the company’s website:
https://www.verizon.com/about/news/speed-uts-live. The company has
also stood up a resource page for its employees so that they can
remain apprised of new developments: verizon.com/standsready.
Keeping our customers
connected
Verizon’s relief efforts to help customers stay connected
include the following: waived late fees and overage charges for 60
days for residential and small business customers impacted by
COVID-19, free international calling for consumer wireless and home
voice customers to select countries, unlimited domestic calling for
wireless consumers on limited-minute plans, waived activation fees
on new wireless lines of service and upgrades, additional 15GB of
high speed data automatically added for wireless consumer and small
business customers, and a new affordable Fios Home Internet option
for low-income households.
None of Verizon’s consumer or small business Fios or high speed
broadband internet plans have data caps, ensuring that our
customers can work from home, learn, game and stay connected
without worrying about running out of broadband data.
To find out more about what Verizon is doing to help its
customers during the Coronavirus pandemic, visit
verizon.com/about/news/our-response-coronavirus.
Verizon Communications Inc. (NYSE, Nasdaq: VZ), headquartered in
New York City, generated revenues of $130.9 billion in 2018. The
company operates America’s most awarded wireless network and the
nation’s premier all-fiber network, and delivers integrated
solutions to businesses worldwide. With brands like Yahoo,
TechCrunch and HuffPost, the company’s media group helps consumers
stay informed and entertained, communicate and transact, while
creating new ways for advertisers and partners to connect.
Verizon’s corporate responsibility prioritizes the environmental,
social and governance issues most relevant to its business and
impact to society.
VERIZON’S ONLINE MEDIA CENTER: News releases, stories, media
contacts and other resources are available at
www.verizon.com/about/news/. News releases are also available
through an RSS feed. To subscribe, visit
www.verizon.com/about/rss-feeds/.
Media contacts:
Rich Youngrichard.j.young@verizon.com
Adria Tomaszewskiadria.tomaszewski@verizon.com
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