Orange Belgium : Orange Belgium improves customer experience with launch of Voice over WiFi and Voice over 4G technologies, a...
08 Giugno 2018 - 10:29AM
Press Release
Brussels, 8 June 2018
Orange Belgium
improves customer experience with launch of Voice over WiFi and
Voice over 4G technologies, available as from today
Orange Belgium is
continuously investing to offer its residential and business
customers a unique experience. Orange is the first provider to
activate both Voice over WiFi (VoWiFi) and Voice over 4G (VoLTE)
technologies as from today. These will improve the voice experience
with crystal-clear sound, extended coverage and a much faster
connection time. Wherever they are, Orange customers can now enjoy
the best technology available to make high-quality voice calls on
Orange's WiFi, 2G, 3G or 4G networks.
By adding VoWiFi and VoLTE
technologies to its network, Orange ensures voice service
continuity as it increases its network coverage and usage options.
Moreover, Orange is the first operator in Belgium to launch both
VoWiFi and VoLTE today, and the only operator offering
high-definition voice calling on all technologies (2G/3G/4G/VoWiFi)
now.
VoWiFi allows crystal-clear voice
calls when there is no cellular network available
Half of all calls made today are made indoors, and customers are
expect to make calls whenever and wherever they want. Problems with
indoor calling are a major cause of customer dissatisfaction.
VoWiFi is the answer. It allows customers to call even if there is
no cellular network available. To enjoy a VoWiFi call, the customer
needs a mobile post-paid subscription with Orange, a compatible
device, a good WiFi connection and VoWiFi technology enabled on his
or her smartphone. The customer will then be able to make
crystal-clear voice calls not only at home but also from public
areas with a WiFi connection, in the basement, on the train.
For greater comfort and speed,
VoLTE allows voice calls directly on the 4G network
In addition to VoWiFi technology, VoLTE offers an extra way to make
calls in high definition, and the call set-up takes just 2 seconds
(compared with up to 10 seconds over a 2G or 3G network). Customers
calling on Orange's 4G network will be free to multitask during
their call, surfing the Net or downloading at 4G speed. To make a
call over Orange's 4G network, the customer needs a mobile
post-paid subscription with Orange, a compatible device, 4G
coverage and activated VoLTE technology.
Orange customers with a Samsung
Galaxy S7/S7 Edge device will be the first in Belgium to enjoy both
technologies. The Samsung Galaxy S8/S8+ and Galaxy S9/S9+ will
follow very soon. Customers with an iPhone (5S or more recent
models) will benefit from VoWiFi first, with VoLTE to follow soon.
Orange is also working closely with Huawei and other phone-makers
to activate both technologies in the near future.
Residential and business customers
can find information on how to activate the technology in the
Settings menu of their smartphone. Orange customers with a Samsung
device should go to Phone -> Call Settings -> Wi-Fi calling
and switch it ON. Orange customers with an iPhone can go to
Settings -> Mobile Data -> WiFi Calling and switch 'WiFi
Calling on This iPhone' ON. It is only possible to activate WiFi
calling if the device has had the latest upgrade.
Voice over WiFi and Voice over 4G
calls will be invoiced as normal voice calls.
Orange continues to invest in network quality and coverage to
optimize customers' experience
Cristina Zanchi, Chief Consumer Officer, says: "One of the main
frustrations of consumers is the difficulty they sometimes
encounter when trying to make a phone call in an environment with a
poor connection. By making VoWiFi and VoLTE available on our
network, they can enjoy their voice calls again, free to call
anytime and anywhere they want with complete peace of mind. No need
to install an app, no additional costs. Their smartphone will make
sure the best connection available is used. As we want to guarantee
our customers can benefit from the best quality network at a fair
price, we will continue to invest in our network."
This technological innovation is
part of Orange's strategy that focuses on improving its network
quality, and coverage inside buildings. Today, more than 99.7% of
the Belgian population has access to Orange's 4G network,
recognized as one of the country's best mobile networks by several
external bodies: the coverage maps of telecom regulator BIPT, the
recent report by Open Signal ('State of the mobile networks:
Belgium - March 2018') and the recent BeCover+ findings by a
well-known consumer testing organization in Belgium recognize the
first-class quality of Orange's 4G network.
More info on
www.orange.be/nl/bellenviawifi and www.orange.be/fr/appelswifi
About Orange Belgium
Orange Belgium is one of the leading
telecommunication operators on the Belgian market, with over 3
million customers, and in Luxembourg through its subsidiary Orange
Communications Luxembourg.
As a convergent actor, we provide mobile telecommunication
services, internet and TV to private clients, as well as innovative
mobile and fixed line services to businesses. Our high-performance
mobile network supports 2G, 3G, 4G and 4G+ technology and is the
subject of ongoing investments.
Orange Belgium is a subsidiary of the Orange Group, one of the
leading European and African operators for mobile telephony and
internet access, as well as one of the world leaders for
telecommunication services to enterprises.
Orange Belgium is listed on the Brussels Stock Exchange (OBEL).
More information on: corporate.orange.be,
www.orange.be or follow us on Twitter :
@pressOrangeBe.
Press
contact
Annelore Marynissen - annelore.marynissen@orange.com -
+32 (0) 479 01 60 58
Jean-Pascal Bouillon - jean-pascal.bouillon@orange.com -
+32 (0) 473 94 87 31
press@orange.be
Contact investors
Siddy Jobe - ir@orange.be - +32(0)2 745 80 92
Orange Belgium - VoWiFi/VoLTE -
FR
Orange Belgium - VoWiFi/VolTE - UK
Orange Belgium - VoWiFi/VoLTE - UK
This
announcement is distributed by Nasdaq Corporate Solutions on behalf
of Nasdaq Corporate Solutions clients.
The issuer of this announcement warrants that they are solely
responsible for the content, accuracy and originality of the
information contained therein.
Source: Orange Belgium via Globenewswire
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