PARIS, October 13, 2010 /PRNewswire/ -- eServGlobal
Limited (LSE: ESG & ASX: ESV), a global telecoms software
vendor specializing in Mobile Money and Value-Added Services (VAS),
today announced record breaking recharge traffic was achieved by
its customers during the month of Ramadan.
During the 4 week Ramadan period,
traffic at a single operator achieved a performance of one million
recharge attempts per busy hour. Another customer experienced
record recharge traffic 2.5 times higher than average during a
single 24 hour period, well in advance of other peak periods.
A trend for increased mobile phone traffic during this period
has been observed in recent years, a result of a desire to connect
to friends and family and compounded by the advent of Ramadan focussed phone applications related to
prayer and fasting. As the adoption of these technologies
increases, so does the strain on the network and the need for
advanced solutions. Innovative companies such as eServGlobal are at
the forefront of providing robust, proven and intuitive
solutions
eServGlobal pre-empted this demand by working with operators in
Syria, Morocco, Tunisia, Pakistan and Algeria to maintain network stability during
the four week period culminating in a peak traffic event during the
Festival of Breaking the Fast, Eid, between 9 and 11 September 2010.
With a constant focus on operator satisfaction, and as part of
its customer support policy over the last decade, eServGlobal
undertakes such preparations for expected peak traffic periods such
as holidays, New Year's Eve and other
national events. Audits and preventative actions are carried out in
the weeks leading up to the event producing a result of close to
zero incidents. In this instance, eServGlobal again achieved an
impressive performance across all 32 recharge solutions deployed
for 23 customers in 21 countries. The company has more than
24years' experience in providing its customers with the
industry-leading expertise and comprehensive support to innovate in
their local markets.
eServGlobal's leading recharge solution, PayMobile, offers
operators a flexible recharge management system which maximises
revenue and minimizes churn, by ensuring customers evolving needs
are satisfied. PayMobile also has the ability to provide innovative
Mobile Money Services such as mobile wallets, domestic money
transfer and has a native interface to the international remittance
hub HomeSend.
"At times of increased end-user expectations, we understand the
urgency and importance of maximizing our customers' revenue and
their subscribers' satisfaction," commented Craig Halliday, COO, eServGlobal, "Our
foresight, preparation and advanced technological solutions led to
these stunning figures and we pride ourselves on our agility and
customer focus."
About eServGlobal
eServGlobal specializes in Mobile Money solutions and
Value-Added Services (VAS), to help Telco Service Providers
increase their revenue and gain and maintain customer
ownership.
eServGlobal invests heavily in product development, using
carrier-grade, next-generation technology and aligning with the
requirements of more than 60 customers in over 45 countries. For 24
years, mobile, fixed, Internet and multiplay telco providers have
used our capabilities to lead and innovate in their local markets,
leveraging their core assets and their trusted agent and subscriber
relationships.
With 13 offices globally, eServGlobal provides full "end-to-end"
and "any account to any account" Mobile Financial Services and
International Money Transfers.
Our Value Added Services in promotions, loyalty, messaging, and
multiplay are focused around the transaction and enable service
providers to engage with the subscriber in a personalized and
dynamic manner.
To reduce time-to market and manage exposure to CAPEX, we now
offer multiple licensing alternatives, including SaaS-based
flexible, revenue-share pricing.
eServGlobal is listed on the Australian Securities Exchange
(ESV) and the London Stock Exchange AIM (ESG). More information at:
http://www.eservglobal.com
http://www.eservglobal.com