SANTA CLARA, Calif.,
March 1, 2018 /PRNewswire/
-- Realtor.com® operator Move, Inc. today announced
the appointment of Michelle Meyers
to vice president, customer success, a newly created position
designed to increase value to the company's agent and broker
customers.
The customer care team supports the range of world-class
services for real estate professionals offered by
realtor.com®, from onboarding and training to billing
and general assistance. The customer support team also assists
agents and brokers in growing their business as they leverage the
tools and information available on realtor.com®.
The team provides hands-on customer care seven days per
week.
Meyers will further build on this strong track record of
investment in customer success through a focus on creating lifetime
customers, designed around helping new agents launch and grow their
brand and expanding the breadth and depth of business relationships
with existing customers to help them at each stage along their
business path. The new role takes the perspective of the customer
across their experience with realtor.com® to identify
opportunities to better streamline and coordinate communication,
support and service, and help generate measurable business
growth.
"We are constantly evaluating every point of our customer
journey to ensure we create the best environment for our customers
to build, manage and grow their business," said Debbie Neuberger, senior vice president of
service operations. "This new role helps further extend our
reputation for best-in-class results among competing national
providers, and Michelle is supremely qualified and positioned to
advance professionals and realtor.com® in this
capacity."
Meyers has spent the majority of her career in customer
engagement and client relationship management in the workforce
mobility and healthcare sectors and brings an extensive background
across business operations, analytics and reporting. She most
recently served as the northern California general manager for Synergy Global
Housing, which provides relocation and temporary housing services
in over 55 countries around the world. Meyers previously served as
chief operating officer of medical device company Biolyst, LLC,
d/b/a Realief Neuropathy Centers, and in client engagement and
client service leadership roles at SIRVA Relocation. She began her
career as a real estate professional, giving her relevant insight
into the needs of agents and brokers at each point in their
relationship with their home buyer and seller clients. Meyers holds
a bachelor's degree from Bethel University in
Minnesota.
Meyers is based in Scottsdale,
Ariz., alongside much of the organization's customer care
and sales operations teams.
About Move, Inc.
Move, Inc., a subsidiary of News Corp [NASDAQ: NWS, NWSA] [ASX:
NWS, NWSLV], provides unsurpassed real estate information, tools
and professional expertise across a family of websites and mobile
experiences for consumers and real estate professionals. The Move
network includes realtor.com® as well as Doorsteps®, Moving.com™
and SeniorHousingNet℠, and offers a complete solution of software
products and services to help real estate professionals serve their
clients and grow their businesses in a digital world.
Media contact: Christie Farrell,
Christie.farrell@move.com
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SOURCE realtor.com