Alight unveils Alight LumenAITM, its next-generation AI engine powering Alight Worklife®
15 Febbraio 2024 - 2:30PM
Business Wire
The Alight LumenAI engine to integrate all new and existing AI
capabilities across the Alight Worklife platform, creating a
cohesive AI ecosystem to deliver innovation and enhanced outcomes
for organizations and their employees
Alight, Inc. (NYSE: ALIT), a leading cloud-based human capital
and technology services provider, today introduced Alight LumenAI,
the company’s next-generation artificial intelligence (AI) engine.
Alight LumenAI bolsters the Alight Worklife platform by merging new
and existing AI capabilities into a unified ecosystem to drive
innovation and elevate outcomes for both organizations and
employees.
Alight LumenAI enables a more connected and intelligent
experience across all Alight Worklife solutions via new technical
capabilities including:
- Integration of at-scale generative AI into Alight Worklife’s
new and existing AI
- One, unified view of each individual employee across multiple
AI touchpoints
- Accelerated integration of external data sources into AI
decision-making
"Alight applies AI across our offerings to help our clients
optimize efficiency, decision-making and human capital management
to meet the needs of today’s workforce,” said Josh Welch, EVP of
product management at Alight. “The Alight LumenAI engine marks the
next step in our exciting AI journey, empowering clients to enhance
organizational competitiveness amidst a rapidly evolving landscape
with high-impact AI capabilities."
The development of Alight LumenAI is underpinned by strategic AI
investments made in 2023, including a transition to a central cloud
data-lake; investments in new AI talent; aggressive generative AI
experimentation; and the establishment of a formalized AI
governance policy, framework and process to accelerate responsible
innovation.
Alight's AI capabilities now span five key HR categories, giving
employers the ability to drive impactful outcomes for their
workforce through:
- AI Personalization capabilities that drive a greater than 10%
increase in targeted client HR outcomes through personalized, “next
best action” content
- AI Assistance capabilities with natural language/intent models
to maximize digital engagement, supporting a 90% self-service
rate
- AI Recommendation capabilities providing automated decision
support and choice optimization for benefits and care, saving
employees on average $500 in premium expenses annually
- AI Insight capabilities with data trend analysis for
high-precision employer analytics
- AI Automation capabilities that streamline repetitive
workflows, such as document processing or at-scale call
monitoring
The latest AI innovation recently deployed by Alight in these
categories include:
- Assistance: Voice-based interactive response system (IVR)
deployment in Alight’s call centers to facilitate natural language
interactions for employees
- Automation: Intelligent Document Processing that reduces
processing times of employee-submitted documents from 10 minutes to
near-instant
- Personalization: Health and wealth guidance enhancements to
provide personalized wellbeing guidance for employees.
"We are thrilled to introduce the Alight LumenAI engine,
ushering in a new era of AI-driven HR solutions to drive
efficiency, engagement and productivity,” said Geoffrey Peterson,
vice president of data and analytics at Alight. “Our Alight
Worklife platform, turbocharged by Alight LumenAI, empowers
employers to better understand their workforce and engage with them
during moments that matter. Integrating our AI capabilities into
the Alight LumenAI engine results in a leap forward in how
employers can leverage AI to drive business outcomes, redefine the
employee experience, and transform their HR functions through
AI.”
Ongoing pilots of new Alight LumenAI capabilities include
GenAI-powered IVA and content creation, employee experience
hot-spot identification, and personalization models trained on
large-scale medical and social determinants of health external
datasets.
For more information about the Alight LumenAI engine, visit
https://www.alight.com.
Forward-Looking Statements
This press release contains forward-looking statements within
the meaning of Section 27A of the Securities Act of 1933, as
amended (the “Securities Act”), and Section 21E of the Securities
Exchange Act of 1934, as amended. These statements include, but are
not limited to, statements related to the expectations regarding
the performance and outlook for Alight’s business Alight’s plans
and ability to integrate operational and technological
enhancements, including developments in AI and machine learning,
into our offerings and other non-historical statements, including
statements with respect to potential benefits of Alight’s offerings
to its clients and recipients of its services. In some cases, these
forward-looking statements can be identified by the use of words
such as “outlook,” “believes,” “expects,” “potential,” “continues,”
“may,” “will,” “should,” “could,” “seeks,” “projects,” “predicts,”
“intends,” “plans,” “estimates,” “anticipates” or the negative
version of these words or other comparable words. Such
forward-looking statements are subject to various risks and
uncertainties including, among others, risks related to the
implementation and use of new and emerging technologies, such as
artificial intelligence and machine learning. Additional factors
that could cause Alight’s results to differ materially from those
described in the forward-looking statements can be found under the
section entitled “Risk Factors” of Alight’s Annual Report on Form
10-K, filed with the Securities and Exchange Commission (the "SEC")
on March 1, 2023, as such factors may be updated from time to time
in Alight's filings with the SEC, which are, or will be, accessible
on the SEC's website at www.sec.gov. Accordingly, there are or will
be important factors that could cause actual outcomes or results to
differ materially from those indicated in these statements. These
factors should not be construed as exhaustive and should be
considered along with other factors noted in this presentation and
in Alight’s filings with the SEC. Alight undertakes no obligation
to publicly update or review any forward-looking statement, whether
as a result of new information, future developments or otherwise,
except as required by law.
About Alight Solutions
Alight is a leading cloud-based human capital technology and
services provider that powers confident health, wealth and
wellbeing decisions for 36 million people and dependents. Our
Alight Worklife® platform combines data and analytics with a
simple, seamless user experience. Supported by our global delivery
capabilities, Alight Worklife is transforming the employee
experience for people around the world. With personalized,
data-driven health, wealth, pay and wellbeing insights, Alight
brings people the security of better outcomes and peace of mind
throughout life’s big moments and most important decisions. Learn
how Alight unlocks growth for organizations of all sizes at
alight.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20240215750027/en/
Mariana Fischbach, Alight Solutions
mariana.fischbach@alight.com
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