8x8 Launches 8x8 Customer Labs Open Beta Program
17 Gennaio 2023 - 3:00PM
Business Wire
Innovative new early-access program engages
customers to help enhance 8x8 XCaaS product design, features, and
user experience
8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud
communications platform provider, today announced the launch of its
8x8 Customer Labs open beta program. Designed to give early access
to 8x8 customers, the new program is an efficient and impactful way
to engage end users to discuss product direction, deliver feedback,
and measure usability of new products and features before release.
Available to customers and users across different roles, the 8x8
Customer Labs program provides an opportunity to guide the
direction of the 8x8 XCaaS™ (eXperience Communications as a
Service™) platform and to test and review new features before their
release.
“Our participation in the 8x8 Frontdesk beta program was
wonderful and provided incredible insights into the development
process,” said Amanda Thompson at Bayside Group, one of Australia’s
leading recruitment and business service companies. “Not only was
it exciting to experience first-hand the new features and
capabilities of the product, but it was also empowering to know
that our feedback was valued and acted upon by 8x8.”
With the new program, customers will be able to provide
immediate feedback and direction to 8x8, helping to accelerate:
- Innovation – A customer-centric product development
process focused around user needs and workflows, allowing 8x8 to
innovate and enhance products to best support customer and user
requirements.
- Out of the box quality – Assures high quality products
at release driven by collaborative and direct relationships with
8x8 customers to identify and quickly resolve issues.
- Platform evolution – Direct, continuous customer
feedback produces a scalable system that supports user-centric
workflows, configurable, targeted modules, third-party
integrations, and micro front-end architecture.
“Understanding the needs of our customers and listening to their
feedback when it comes to developing new products or enhancing
existing ones is so important – their input on the products and
tools they use on a day-to-day basis to run their business is
invaluable,” said Dhwani Soni, Global VP, Product Design & User
Experience at 8x8, Inc. “This program provides our customers with a
platform to have their voices heard and provide valuable feedback
that helps guide our product development and drives
innovation.”
As part of the 8x8 Customer Labs launch, 8x8 is introducing a
new beta program for contact center supervisors who are current 8x8
Contact Center customers. The 8x8 Supervisor Workspace beta program
will allow customers to test the upcoming product and provide
direct feedback into its continued development, ensuring contact
center leaders have the tools and data insights required to ensure
their teams deliver superior customer experiences.
For more information, and to learn about early bird registration
incentives, please visit 8x8 Customer Labs.
About 8x8, Inc.
8x8, Inc. (NASDAQ: EGHT) is transforming the future of business
communications as a leading software as a service provider of 8x8
XCaaS™ (eXperience Communications as a Service™), an integrated
contact center, voice communications, video, chat, and SMS solution
built on one global cloud communications platform. 8x8 uniquely
eliminates the silos between unified communications as a service
(UCaaS) and contact center as a service (CCaaS) to power the
communications requirements of all employees globally as they work
together to deliver differentiated customer experiences. For
additional information, visit www.8x8.com, or follow 8x8 on
LinkedIn, Twitter and Facebook.
8x8®, 8x8 XCaaS™, eXperience Communications as a Service™,
eXperience Communications Platform™ are trademarks of 8x8, Inc.
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version on businesswire.com: https://www.businesswire.com/news/home/20230117005431/en/
8x8, Inc. Contacts:
Media: PR@8x8.com
Investor Relations: Investor.relations@8x8.com
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