Alaska Airlines Offers FlightStats(TM) Trip Alert System to Advise Travelers of Itinerary Status
21 Luglio 2008 - 2:00PM
PR Newswire (US)
SEATTLE, July 21 /PRNewswire-FirstCall/ -- Passengers on Alaska
Airlines and Horizon Air can now receive up-to-the-minute flight
information via e-mail or text message for their entire flight
itinerary, including segments on other airlines. The new Trip Alert
System is the first airline notification solution to be powered by
the FlightStats(TM) Itinerary Monitoring platform and lets
customers set up a single profile once for all future travel.
Customers who have booked a trip at alaskaair.com or with an Alaska
Airlines/Horizon Air reservations call center or ticket counter
since June 25, 2008, receive an e-mail inviting them to create a
profile. The profile specifies the traveler's preferences for
receiving e-mail alerts to a desktop PC, PDA or mobile phone. Once
a customer registers, the system automatically monitors all future
trips and sends scheduled pre-trip updates as well as real-time
alerts regarding delays, gate changes and cancellations. The system
also sends useful connection messages advising the customer of the
status and gate of arriving and departing flights so they know
their actual connection time. "Thanks to FlightStats' sophisticated
solution, we are now able to put proactive and relevant
flight-status information directly into our customers' hands as
they get close to departure," said Steve Jarvis, Alaska Airlines'
vice president of marketing, sales and customer experience. "By
providing detailed information on a passenger's entire trip -- even
when one of their segments is on a different airline -- we're
enhancing customer convenience and the overall travel experience."
The first phase of Alaska Airlines' Trip Alerts System is available
now for direct bookings. It currently excludes bookings through
travel agencies and other airlines, as well as direct bookings on
Alaska Airlines Vacations, EasyBiz and group travel. Alaska
Airlines is planning future enhancements to provide this greater
functionality for customers. "With their new messaging solution,
Alaska continues to expand customer service features that make
travel easier," said Conducive Technology CEO Jeff Kennedy. "Alaska
has always done a great job with customer service, but now with the
industry's best mobile-alerts solution, Alaska Airlines just keeps
getting better." FlightStats is an airline, airport and travel
information service provided by Conducive Technology Corp. The
company is also a leading supplier of air travel information
services to travel agencies, logistics professionals, airlines,
airports and industry analysts. More information is available on
Conducive Technology's Web site at http://www.flightstats.com/
Alaska Airlines and sister carrier Horizon Air together serve 95
cities through an expansive network in Alaska, the Lower 48,
Hawaii, Canada and Mexico. For reservations, visit alaskaair.com.
For more news and information, visit the Alaska Airlines/Horizon
Air Newsroom at alaskaair.com/newsroom. DATASOURCE: Alaska Airlines
CONTACT: Caroline Boren, +1-206-392-5101, or Marianne Lindsey,
+1-206-392-5101, both for Alaska Airlines Web site:
http://www.alaskaair.com/
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