Identified for its purpose-built contact center
CRM and pre-integrated omnichannel and AI capabilities that
optimize customer experience and engagement
LiveVox Holdings, Inc. (“LiveVox” or the “Company”) (NASDAQ:
LVOX), a leading cloud-based provider of customer service and
digital engagement tools, today announced it has been named an
Innovator in the Aragon Research Globe™ for Intelligent Contact
Centers, 2022. LiveVox was identified for its easy system and agent
orchestration and ability to personalize customer interactions
through its pre-integrated omnichannel and AI capabilities,
allowing customers to deliver exceptional experiences for agents
and customers while driving efficiency.
Aragon Research analysts evaluated 15 contact center providers
that are making a difference in intelligent contact centers,
ranking vendors based on strategy, reach and platform performance.
The report identified LiveVox for a number of key strengths,
including personalization – easily enabled by its purpose-built CRM
– which facilitates smooth escalations to agents, and syncs
information across systems to keep the customer at the center of
every interaction. In addition to equipping agents with the
data-driven insights and pre-integrated tools needed to succeed,
Aragon analysts also highlighted the company’s key intelligence
capabilities – including LiveVox’s SpeechIQ® with automated Quality
Management. Speech IQ provides unified insights about the customer
experience, by combining speech analytics with omnichannel
intelligence and the ability to improve agent performance and
deliver better customer experiences.
Contact center providers are facing increased pressure to
modernize their offerings to streamline the customer journey.
Aragon’s report found that by 2024, 55 percent of contact center
providers will enable the development of an enhanced customer
profile that will facilitate a more personalized customer
experience. Identified as an Innovator by Aragon for its highly
customizable capabilities, LiveVox continues to lead in the
modernization of the contact center by providing a highly
insight-driven and individualized experience – giving agents the
tools and customer data they need to resolve unique customer issues
efficiently and meet rising expectations for a smooth and effective
brand experience.
“LiveVox is honored to be named as an Innovator by Aragon, as we
continue to help customers transform their contact center
performance. At a time when speed and personalization is critical
to the customer experience, LiveVox is dedicated to streamlining
the customer journey with an emphasis on ease-of-use and continued
partnership with our customers,” said John DiLullo, CEO, LiveVox.
“We look forward to further evolving and expanding our robust suite
of cloud contact center solutions to help our customers reach their
full potential and maximize ROI.”
“This is LiveVox’s first year in the Intelligent Contact Center
Globe, demonstrating a notable positioning in the market,” said
Aragon Research Founder & CEO, Jim Lundy. “LiveVox offers
comprehensive data-powered contact center solutions to the market
and with its easy orchestration of data, apps, and workflows, it
should be on any business and IT leaders’ radar.”
About Aragon Research
Aragon Research delivers high-impact visual research,
consulting, and advisory services to provide enterprises the
insight they need to make better technology and strategy decisions.
Aragon Research serves business and IT leaders and has a proven
team of veteran analysts. For more information, visit
https://www.aragonresearch.com.
Aragon Research does not endorse vendors, or their products or
services that are referenced in its research publications, and does
not advise users to select those vendors that are rated the
highest. Aragon Research publications consist of the opinions of
Aragon Research and Advisory Services organization and should not
be construed as statements of fact. Aragon Research provides its
research publications and the information contained in them “AS
IS,” without warranty of any kind.
About LiveVox
LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that
helps business leaders redefine customer engagement and transform
their contact center’s performance. Decision-makers use LiveVox to
improve customer experience, boost agent productivity, empower
their managers, and enhance their system orchestration
capabilities. Everything needed to deliver game-changing results
can be seamlessly integrated and configured to maximize your
success: Omnichannel Communications, AI, a Contact Center CRM, and
Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have
trusted LiveVox’s scalable and reliable cloud platform to power
billions of omnichannel interactions every year. LiveVox is
headquartered in San Francisco, with international offices in
Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us
@LiveVox, visit www.livevox.com or call one of our
specialists at (844) 207-6663.
Forward-Looking Statements
This press release contains certain forward-looking statements
within the meaning of Section 27A of the Securities Act of 1933, as
amended, and Section 21E of the Securities Exchange Act of 1934, as
amended. Some of the forward-looking statements can be identified
by the use of forward-looking words. Statements that are not
historical in nature, including those containing the words
“anticipate,” “expect,” “suggests,” “plan,” “believe,” “intend,”
“estimates,” “targets,” “projects,” “should,” “could,” “would,”
“may,” “will,” “forecast,” “opportunity” and other similar
expressions are intended to identify forward-looking statements.
All forward-looking statements are based upon management estimates
and forecasts and reflect the views, assumptions, expectations, and
opinions of the LiveVox as of the date of this press release, and
may include, without limitation, changes in general economic
conditions, including as a result of COVID-19, all of which are
accordingly subject to change. Any such estimates, assumptions,
expectations, forecasts, views or opinions set forth in this press
release constitute LiveVox’s judgments and should be regarded as
indicative, preliminary and for illustrative purposes only. The
forward-looking statements contained in this press release are
subject to a number of factors, risks and uncertainties, some of
which are not currently known to LiveVox, which may cause the
LiveVox’s actual results, performance or financial condition to be
materially different from the expectations of future results,
performance of financial condition. Important factors, among
others, that may affect actual results are described in the
Company’s filings with the Securities and Exchange Commission
(“SEC”), including our Form 10-K filed with the SEC on March 11,
2022. Although forward-looking statements have been made in good
faith and are based on assumptions that the LiveVox believes to be
reasonable, there is no assurance that the expected results will be
achieved. LiveVox’s actual results may differ materially from the
results discussed in forward-looking statements. Readers are
cautioned not to place undue reliance upon any forward-looking
statements, which speak only as of the date made. These
forward-looking statements are made only as of the date hereof, and
LiveVox does not undertake any obligations to update or revise the
forward-looking statements, whether as a result of new information,
future events or otherwise, except as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20230307005216/en/
PR Contact for LiveVox Katie Creaser
LiveVoxPR@ICRInc.com
IR Contact for LiveVox Ryan Gardella
LiveVoxIR@ICRInc.com
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