- Piedmont tops utility peers
in South Large segment for third year in a row
CHARLOTTE, N.C., Dec. 4, 2024
/PRNewswire/ -- Piedmont Natural Gas earned the No. 1 spot in
customer satisfaction with residential natural gas service in the
South among large utilities, according to the J.D. Power 2024 Gas
Utility Residential Customer Satisfaction Study.
This is the third year in a row Piedmont Natural Gas received
the No.1 ranking, topping seven other utilities in the South Large
segment.
"Our entire Piedmont Natural Gas team has an unwavering
commitment to go above and beyond to serve our communities," said
Brian Weisker, senior vice president
and president of Piedmont Natural Gas. "Our customer-first approach
means we show up daily, whether it's working to ensure someone has
heat on a cold night, walking a customer through a bill-related
question on the phone, or volunteering in the communities where we
live and work.
"I'm proud of this team for receiving this prestigious award
three years in a row, and we are honored that our hard work has
been recognized."
Piedmont's efforts to
understand and address the needs of customers earned top rankings
in the following study factors: billing and payment, corporate
citizenship, and customer care.
The 2024 Gas Utility Residential Customer Satisfaction Study is
based on responses from 63,363 online interviews conducted from
January 2024 through October 2024 among residential customers of the
86 largest gas utility brands across the
United States, which represent more than 64.6 million
households.
Piedmont Natural Gas
Piedmont Natural Gas, a subsidiary of Duke Energy (NYSE: DUK),
distributes natural gas to more than 1.2 million residential,
commercial, industrial and power generation customers in
North Carolina, South Carolina and Tennessee. Piedmont Natural Gas earned the No.
1 spot in customer satisfaction with residential natural gas
service in the South among large utilities, according to
the J.D. Power 2024 U.S. Gas Utility Residential Customer
Satisfaction Study. More information: piedmontng.com. Follow
Piedmont Natural Gas: X, Facebook.
Piedmont Natural Gas
media line: 877.348.3612
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SOURCE Piedmont Natural Gas