KLAS Reports Rate Navigant Among Top Performers for Revenue Cycle Outsourcing, Health IT Advisory Services
26 Giugno 2019 - 1:00PM
Business Wire
Navigant’s customer experience, value, expertise, and
flexibility in contracting and executing services highlighted in
reports, which are based on client feedback
Navigant (NYSE: NCI) has been rated as the top performer for
revenue cycle outsourcing (RCO) in KLAS’ 2019 Outsourced Revenue
Cycle Services report. In addition, Navigant is a top performer for
client satisfaction in the category of select firms and received an
A- score for the value of its services in KLAS’ HIT Advisory
Services 2019 report. Both reports are based on feedback from
Navigant client hospital and health system executives.
According to KLAS’ Outsourced Revenue Cycle Services report,
Navigant delivers the strongest RCO customer experience among
measured firms and is the only organization to have all interviewed
clients say they would buy the firm’s RCO services again. Navigant
clients also praise the firm’s flexibility in contracting and
execution of services. During RCO engagements, Navigant embeds its
resources into organizations’ internal revenue cycle teams and
works to assign resources who are a good cultural fit.
In KLAS’ HIT Advisory Services report, Navigant received a 94.3
score for client satisfaction and an A- for services and money’s
worth, based on quality of staff, tools and methodologies,
strategic expertise, and providing the biggest bang for the buck.
Clients note Navigant consultants’ expertise around Epic and
revenue cycle optimization, suggesting they could not have
implemented or strategically improved their revenue cycle without
Navigant’s expertise. Clients also cite the benefit of having
Navigant consultants on-site for training or to look for
functionality gaps in workflows.
“Providers nationwide are facing the pressures of declining
reimbursement, increased costs and regulation, and consumer demand
for an integrated care experience,” said David Zito, Navigant
managing director and Healthcare segment leader. “Navigant partners
with providers to develop holistic strategies focused on efficient
revenue cycle practices that leverage IT and enable staff to work
by exception. We’re honored to once again be recognized by KLAS and
our clients for our revenue cycle outsourcing and optimization and
HIT advisory solutions.”
Earlier this year, Navigant was also recognized as the top
performer for revenue cycle outsourcing and revenue cycle
optimization in the 2019 Best in KLAS Awards: Software &
Services report.
To determine these rankings, KLAS utilizes both performance data
and customer satisfaction ratings gathered in interviews with
healthcare executives across the country. As a data-driven research
organization, KLAS offers insights for providers who want to
receive honest, accurate feedback from peers on products and
vendors. KLAS regularly compiles feedback from interviews with
leaders from healthcare organizations to deliver market insights in
a number of market segments.
A comprehensive revenue cycle management solutions provider,
Navigant acts as a strategic advisor to hospitals, health systems,
and physician practices, offering a suite of end-to-end revenue
cycle services that drive sustained performance improvements.
Navigant designs, develops, and implements integrated solutions,
including patient access and financial services, technology
implementation and optimization, revenue integrity programs, and
fully outsourced revenue cycle management.
About KLAS
KLAS is a data-driven company on a mission to improve the
world’s healthcare by enabling provider and payer voices to be
heard and counted. Working with thousands of healthcare
professionals, KLAS collects insights on software, services and
medical equipment to deliver reports, trending data and statistical
overviews. KLAS data is accurate, honest and impartial. The
research directly reflects the voice of healthcare professionals
and acts as a catalyst for improving vendor performance. To learn
more about KLAS and the insights we provide, visit
www.KLASresearch.com.
About Navigant
Navigant Consulting, Inc. (NYSE: NCI) is a specialized, global
professional services firm that helps clients take control of their
future. Navigant’s professionals apply deep industry knowledge,
substantive technical expertise, and an enterprising approach to
help clients build, manage, and/or protect their business
interests. With a focus on markets and clients facing
transformational change and significant regulatory or legal
pressures, the firm primarily serves clients in the healthcare,
energy, and financial services industries. Across a range of
advisory, consulting, outsourcing, and technology/analytics
services, Navigant’s practitioners bring sharp insight that
pinpoints opportunities and delivers powerful results. More
information about Navigant can be found at navigant.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20190626005094/en/
Kyle Bland Navigant Investor Relations 312.573.5624
kyle.bland@navigant.com
Alven Weil Navigant Healthcare 704.995.5607
alven.weil@navigant.com
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