Smartsheet Integrates Amazon Q on AWS to Implement New Generative AI-Powered Assistant for its Employees
09 Luglio 2024 - 3:00PM
Business Wire
New integration deepens the Partnership between
Smartsheet and AWS by using the power of Amazon Q, a generative AI
assistant, to boost productivity and securely tap into
organizational knowledge
Smartsheet (NYSE: SMAR), the enterprise work management
platform, today shared that it has implemented Amazon Q Business, a
new generative AI-powered assistant, to streamline knowledge
management and accelerate employee productivity in the cloud.
Smartsheet is using the technology to consolidate its
organizational knowledge into a single AI engine that gives its
workforce immediate answers through natural language queries.
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Smartsheet is integrating Amazon Q, a
generative AI-powered assistant, to empower its employees and
deepen the Partnership between Smartsheet and AWS. (Graphic:
Business Wire)
Smartsheet embedded Amazon Q in the company’s Slack app to help
its more than 3,300 global employees quickly get answers to their
questions without having to know where the information lives
organizationally – in just a few short weeks, and without writing a
single line of code. The Smartsheet Amazon Q chatbot, @AskMe, is
trained on public help documents, training courses, and hundreds of
all-employee Slack help channels. Employees can simply tag @AskMe
in any Slack channel, ask a question, and Amazon Q will instantly
give them an answer. The chatbot has saved Smartsheet employees
significant time spent searching for answers to their questions so
they can move faster to confidently support the company’s customers
and drive innovation. Use of the @AskMe chatbot has been adopted at
all levels of the company to help foster a self-serve mentality and
allow employees to answer questions quickly so they can focus on
the most impactful work. Executive leadership using the app noted
increased visibility, curiosity, and engagement with projects,
while having to ask employees for only a fraction of the
information directly.
“Smartsheet is integrating generative AI to improve productivity
and remove some of the drudgery from work so our employees and
customers can focus on the work that matters most,” said Ben
Canning, SVP of Product Experiences at Smartsheet. “With our new
Amazon Q chatbot in Slack, our teams can instantly get the
information they need, cutting down on time spent searching for
answers and enabling them to work through common issues faster so
they can keep building new product features. We’re just scratching
the surface of what’s possible with Amazon Q, and we look forward
to continuing to partner with AWS to apply the technology in new
ways.”
JB Brown, VP of Engineering at Smartsheet, is speaking about
Smartsheet’s implementation of Amazon Q at the AWS Summit New York
on July 10, 2024. His session, Make the most of generative AI in
your company with Amazon Q Business, is at 4 p.m. ET. A recording
will be available following the event.
Smartsheet and AWS have built a strong Partnership to drive
innovation for their customers and employees. Smartsheet’s use of
Amazon Q is the latest example of how the two organizations are
working together to deliver powerful tools that transform the way
teams operate.
“Smartsheet and AWS share a commitment to innovation that
simplifies work,” said Rich Geraffo, Vice President and Managing
Director at AWS. “With Amazon Q, Smartsheet is applying generative
AI to make its organizational knowledge more accessible, boosting
employee productivity and freeing up their team’s time to focus on
delivering for customers. We look forward to continuing to work
with Smartsheet on new AI-powered solutions that empower employees
and customers to achieve more.”
About Smartsheet
Smartsheet is the modern enterprise work management platform
trusted by millions of people at companies across the globe,
including approximately 85% of the 2023 Fortune 500 companies. The
category pioneer and market leader, Smartsheet delivers powerful
solutions fueling performance and driving the next wave of
innovation. Visit www.smartsheet.com to learn more.
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Jennifer Henderson pr@smartsheet.com
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