Quadient Positioned as Leader in 2024 SPARK Matrix for Customer Communications Management for Fourth Consecutive Year
28 Febbraio 2024 - 3:32PM
Quadient Positioned as Leader in 2024 SPARK Matrix for Customer
Communications Management for Fourth Consecutive Year
- Quadient’s
comprehensive customer communications platform receive strong
ratings for technology excellence and customer impact
Quadient (Euronext Paris: QDT),
a leader in helping businesses create meaningful customer
connections through digital and physical channels, today announces
it has been positioned as a Technology Leader in the SPARK Matrix™:
Customer Communication Management (CCM) 2024 research report for
the fourth consecutive year. The report, produced by independent
technology analyst firm Quadrant Knowledge Solutions, provides a
detailed analysis and strategic vendor performance assessment of
the global CCM market.
Organizations are increasingly investing in CCM
solutions to streamline communication processes across various
channels and offer personalized interactions. “The [Quadient]
Inspire platform generates complex communications faster and
provides multi-step journey-based campaigns with omnichannel nudges
and reminders to complete the transaction,” according to the
report.
“Quadient’s innovative approach to CCM offers
technical flexibility with deep, seamless integration capabilities,
empowering organizations to deliver personalized, omnichannel
experiences at scale,” said Saurabh Raj, analyst at Quadrant
Knowledge Solutions. “By offering robust customer journey mapping
tools, Quadient enables businesses to visualize and optimize
customer interactions across multiple touchpoints. With a strong
emphasis on AI-driven analytics and continuous enhancement of
deployment options, Quadient is at the forefront of revolutionizing
CCM, driving towards more dynamic and data-driven customer
engagement strategies.”
Quadient’s cloud CCM solutions demonstrate
technology excellence and create customer impact across a wide
range of industries, including financial services, healthcare,
insurance, utilities and the public sector. Inspire Evolve,
Quadient’s enterprise CCM SaaS solution, and Inspire Flex , an
any-premise CCM solution, power millions of critical customer
communications every day, including business correspondence,
renewal notices, dynamic statements, policies and more.
Communications are designed and delivered for digital and print
channels in high-volume batch and on-demand environments.
Following the 2023 acquisition of Daylight
Automation, Quadient launched Inspire iForms, a SaaS-based forms
automation and digital process solution that enables business users
to create and manage intelligent forms designed to improve data
accuracy, reduce forms abandonment rates and transform customer
experience. For small and medium businesses, cloud solution
Quadient Impress automates outbound document workflows, including
invoicing.
“We are proud that our strategy of innovation
and customer focus has been independently recognized in the SPARK
Matrix: CCM report,” said Chris Hartigan, chief solution officer,
Intelligent Communication Automation, Quadient. “Our relentless
drive to support our customers in providing excellence in customer
communications continues as we invest in new intelligent features
to improve our users’ experience. We are excited for the near
future and the growth of generative AI to empower business
strategies with customer-preferred AI tools for understanding and
improving content, leading to more effective communications.”
For complimentary report access, visit
www.quadient.com/en/resources/spark-matrix-customer-communication-management.
About QuadientQuadient is the
driving force behind the world’s most meaningful customer
experiences. By focusing on three key solution areas, Intelligent
Communication Automation, Parcel Locker Solutions and Mail-Related
Solutions, Quadient helps simplify the connection between people
and what matters. Quadient supports hundreds of thousands of
customers worldwide in their quest to create relevant, personalized
connections and achieve customer experience excellence. Quadient is
listed in compartment B of Euronext Paris (QDT) and is part of the
CAC® Mid & Small and EnterNext® Tech 40 indices.For more
information about Quadient, visit www.quadient.com.
Contacts
Joe
Scolaro, Quadient
|
|
Sandy
Armstrong, Sterling Kilgore |
Global Press
Relations Manager |
|
VP of Media &
Communications |
+1
203-301-3673 |
|
+1-630-699-8979 |
j.scolaro@quadient.com |
|
sarmstrong@sterlingkilgore.com |
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