Resolution rate increased to 89% with mobile
app GPT experiences
PALO
ALTO, Calif., Jan. 16,
2024 /PRNewswire/ -- Aisera, a pioneer of Generative
AI solutions for the enterprise, today announced that Dave
Inc. (Nasdaq: DAVE), one of the nation's leading neobanks, has
leveraged Aisera's technology to create DaveGPT – a generative AI
assistant that offers self-service customer inquiry resolution.
Customized to Dave's specific business needs, DaveGPT brings the
capability to deliver customer service for Dave's 9.9 million
members by resolving customer needs quickly through natural
language conversations.
"Today's consumer expects personalized assistance on-demand.
Partnering with Aisera has enabled us to address our member's needs
in real-time through AI," said Jason
Wilk, CEO and Founder of Dave. "DaveGPT, powered by Aisera,
fundamentally impacts how we scale by automating simple
interactions and generating value through efficiency and supporting
our members."
"In working with Aisera to build DaveGPT, Dave has gone beyond a
proof-of-concept use case to offer cutting edge technology and
integrated AI expertise right at the core of their consumer banking
experience," said Muddu Sudhakar,
CEO and Co-founder of Aisera. "The transformational results seen in
customer relationships, employee productivity and customer lifetime
value stand as a case study for any company looking to capitalize
on the next generation of AI capabilities at scale."
Aisera's AI Experience platform offers AiseraGPT, AI Copilot, AI
Search and domain-specific large language models (LLMs) for
business sectors and functions including financial services,
banking, insurance and customer support. The human-like
interactions and automated AI workflows that Aisera unlocks for the
enterprise create massive productivity gains for organizations,
lower operational expenses and dramatically improve customer and
user satisfaction.
Enterprise chatbots have long been plagued by poor
conversational dialog capabilities. An inability to work outside of
preset scripts or give and receive clarifying information in
real-time resulted in a frustrating member experience and increased
cost and contact volumes. DaveGPT, powered by Aisera, works to
overcome these challenges by combining the power of Aisera's
conversational interface with Generative AI and domain-specific
LLMs tailored for the banking and financial services industry.
DaveGPT is equipped to answer customer inquiries, set up direct
deposits, advance account management, and solve customer issues
end-to-end without human assistance.
By using Generative AI models, DaveGPT powered by Aisera, has
demonstrated its ability to resolve upwards of 89% of member
inquiries, which helps to support member support agents'
productivity by shifting their focus to more nuanced support
requests. This more personalized service has helped to increase
member satisfaction and retention as Dave seeks to level the
financial playing field. Dave's partnership with Aisera to leverage
generative AI supports the neobank's continued innovation in the
industry.
About Aisera – A Generative AI Company
Aisera is a
leading provider of Generative AI Solutions that helps enterprises
boost revenue, improve user productivity, lower operating expenses
and create magical user experiences.
Aisera's products are AiseraGPT, AI Copilot, AI Search and
AiseraLLMs which are built on the AI Experience (AIX) platform that
serve as an enterprise Generative AI stack for organizations to buy
or build solutions. Aisera solutions deliver human-like
interactions while providing contextually rich conversations that
boost workforce productivity. Aisera's AIX platform with
pre-trained domain-specific LLMs are customizable to customer data,
such that enterprises can get better accuracy, lower hallucinations
and increased resolution rates. Aisera offers these domain-specific
LLMs across a wide range, including: IT, HR, Finance, Sales,
Marketing, Customer Service, Life Sciences, Healthcare, Financial
Services, and Retail. Aisera compliments these offers with action
bots that are built-in and customized AI workflows through a Visual
studio to take actions and improve business process automation.
Organizations can unlock human potential to save millions of
operations costs, enhance productivity by 80%, and achieve 75%
auto-resolution rates – all while reducing support costs by 80%.
Aisera is an award-winning, top tier VC-funded startup
headquartered in Palo Alto, CA,
recognized as a leader in multiple industry analyst reports. For a
Demo, solution architecture, free enterprise AI and automation
assessment of your organization's effectiveness and to learn how
your team can benefit from drastic cost savings with Aisera, please
contact info@aisera.com. Click here to learn more, or request
a demo.
About Dave
Dave (Nasdaq: DAVE) is a leading U.S.
neobank and fintech pioneer serving millions of everyday Americans.
Dave uses disruptive technologies to provide best-in-class banking
services at a fraction of the price of incumbents. Dave partners
with Evolve Bank & Trust, a FDIC member. For more information
about the company, visit: www.dave.com. For investor information
and updates, visit: investors.dave.com and follow @davebanking on
X.
Aisera Media Contact:
Murali
Nemani
info@aisera.com
Dave Media Contact:
Kira
Sarkisian
press@dave.com
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SOURCE Aisera