eGain Announces Webinar on Gen AI for Service, Featuring Success Story from Leading Utility Client
02 Maggio 2024 - 12:30PM
eGain (
NASDAQ: EGAN), the leading AI knowledge
platform for customer service, today announced an online seminar on
generative AI for customer service, featuring one of its leading
utility clients.
“Most AI projects fail. Some estimates place the failure rate as
high as 80%—almost double the rate of corporate IT project failures
a decade ago,” writes the Harvard Business Review. Businesses are
hungry for lessons learned in implementing Generative AI so they
can increase their odds of success.
The utility client will talk about how they were able to
accelerate knowledge building five-fold, while enabling a stellar
98% findability in answers for its contact center agents with
eGain’s AI knowledge platform. Attendees will get a unique offer
for a no-risk, no-cost production pilot called “Innovation in 30
Days”, where they can try out Gen AI for customer service,
underpinned by the eGain Knowledge Hub™.
More InformationTopic: Generative AI for
Customer Service: Success Stories and Lessons LearnedDate: May 9,
2024Time: 10 am EDT (Eastern Daylight Time), 3 pm BST (British
Summer Time)Registration link: https://bit.ly/3UHeBDb
About eGainInfused with AI and analytics, eGain
Knowledge Hub improves customer experience and reduces cost of
service with virtual assistance, self-service, and modern agent
desktop tools. Visit www.eGain.com for more info.
Media ContactMichael Messner408 636
4514press@egain.com
eGain, the eGain logo, and all other eGain product names and
slogans are trademarks or registered trademarks of eGain Corp. in
the United States and/or other countries. All other company names
and products mentioned in this release may be trademarks or
registered trademarks of the respective companies.
Grafico Azioni eGain (NASDAQ:EGAN)
Storico
Da Ago 2024 a Set 2024
Grafico Azioni eGain (NASDAQ:EGAN)
Storico
Da Set 2023 a Set 2024