Global CX Company Provided Company's Employees
with Covid Kits During Omicron Surge
CHELMSFORD, Mass., March 22,
2022 /PRNewswire/ -- Harte Hanks Inc. (Nasdaq:
HHS), a leading global experience company, announced that it
partnered with one of the world's leading global financial services
corporations to deliver more than 300,000 at-home Covid-19 testing
kits during the recent Omicron surge.
In addition, Harte Hanks distributed more than 60,000 Covid
wellness kits, which included a range of items such as hand
sanitizers, PPE masks and cleaning wipes, to their employees. Harte
Hanks also developed and managed a 24-hour hotline to ensure that
the client's employees were able to receive the wellness kits and
the at-home Covid tests quickly and efficiently.
According to Jeanne Shaunessy,
Chief Client Officer, Harte Hanks was selected for the fulfillment
and distribution program based on our unique ability to provide an
end-to-end single-source solution from our new 400,000-square-foot
distribution and fulfillment facility in Kansas City.
"Our client is a company that places employee health and
wellness as a high priority in their company values and culture,"
says Shaunessy, Harte Hanks. "They were extremely concerned based
on employee feedback that their employees were not able to obtain
these tests during a time when Covid-19 was quickly spreading
across the nation."
To address these concerns, they needed a partner who could
rapidly deliver test kits directly to employees in an efficient and
timely manner. "Because of the FDA certification of our
Kansas City distribution and
fulfillment center, we were able to partner with them to navigate
and overcome the challenges they were facing." Shaunessy notes that
Harte Hanks' highly agile and flexible customer service operation
was able to mobilize their teams to provide seamless delivery and
support for both the testing and wellness kits.
In addition, Harte Hanks' existing relationship with the global
financial services client ensured that they would be able to
provide these essential materials while meeting their high
standards of data security and employee confidentiality
protocols.
"We have made a significant investment over the past several
years in our distribution and fulfillment facilities," says
Pat O'Brien, Managing Director of
Fulfillment & Logistics, Harte Hanks. "This investment has been
a critical driver of our growth, especially as clients seek
partners that can help them overcome the ongoing supply chain,
labor and distribution challenges we see across industries
today."
"The positive feedback from the client's employees was testament
to the successful execution of this program," says O'Brien. "It was
incredibly gratifying knowing that we were able to help them during
this stressful time when their employees were especially concerned
about the health and wellness of their families."
About Harte Hanks:
Harte Hanks (Nasdaq: HHS) is a leading global customer
experience company whose mission is to partner with clients to
provide them with CX strategy, data-driven analytics and actionable
insights combined with seamless program execution to better
understand, attract and engage their customers.
Using its unparalleled resources and award-winning talent in the
areas of Customer Care, Fulfillment and Logistics, and Marketing
Services, Harte Hanks has a proven track record of driving results
for some of the world's premier brands, including Bank of America,
GlaxoSmithKline, Unilever, Pfizer, HBOMax, Volvo, Ford, FedEx,
Midea, Sony and IBM, among others. Headquartered
in Chelmsford, Massachusetts,
Harte Hanks has over 2,500 employees in offices across the
Americas, Europe and Asia Pacific.
For more information, visit hartehanks.com.
For media inquiries, contact: Jennifer
London, Harte Hanks, jen.london@HarteHanks.com
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SOURCE Harte Hanks, Inc.