Triple Impact Connections Increases its Digital CX Capabilities with CXone
28 Marzo 2024 - 1:00PM
Business Wire
NICE CXone’s AI-Driven cloud CX platform will
provide Triple Impact Connections with the next gen flexibility and
scalability to meet its needs amid rapid growth
NICE (Nasdaq: NICE) today announced that Triple
Impact Connections, a veteran-owned BPO firm based in the United
States, has selected the industry-leading NICE CXone platform to
help drive great customer service and long-term value. With the
move to CXone, Triple Impact Connections will be able to handle its
rapid growth, better support its remote agents, and offer customers
a complete, end-to-end experience.
Triple Impact Connections chose NICE because of its placement as
a leader on Gartner’s Magic Quadrant for CCaaS, its consistent
industry leadership in workforce management, and its advanced CX
analytics and AI capabilities. The robust, complete AI-powered
platform of CXone will provide better visibility into its contact
service operation with real-time insights into overall operations.
This increase in accurate reporting will give the company a better
understanding of agent performance and empower those agents with a
unified workspace and the training they need to succeed.
In addition, Triple Impact Connections looked to improve its
self-service capabilities and offer a wider range of options to its
end customers. The company will create a seamless, intelligent
omnichannel journey across all digital and voice interaction
channels, making the BPO more competitive and able to adapt to
market changes quickly and effortlessly without disrupting the
customer’s journey.
Josh Kuligowski, Chief Technology Officer, Triple Impact
Connections, said, “As we navigate the ongoing surge in
customer demand, NICE empowers us to deliver next-generation
service levels and comprehensive omnichannel digital strategies,
placing our customers at the forefront of exceptional customer
service, robust support, and seamless order fulfillment. This
decision positions us to not only meet but exceed increased
customer demand, and solidify our identity as a family-oriented,
community-driven business."
“The need to have an interactions centric platform that can
converge all CX assets and be fueled with AI is a mandatory
requirement for businesses to build the future of their CX
operation,” said Barry Cooper, President, CX Division, NICE.
“With CXone’s AI-driven digital capabilities, Triple Impact
Connection will be on the cutting edge of CX with a suite of
solutions capable of meeting any and all needs.”
About Triple Impact Connections Triple Impact Connections
is a provider of Business Process Solutions (BPO) with major
clients across North America. As such, we’re uniquely positioned to
deliver on clients’ evolving needs through the Military Spouse
Employment Partnership (MSEP). Our executive team brings over 60
years of Contact Center experience and strategic and tactical
expertise between brands and customers. The benefits Triple Impact
offers are game-changers and a clear win-win for companies, their
customers, and our country. tripleimpact.com
About NICE With NICE (Nasdaq: NICE), it’s never been
easier for organizations of all sizes around the globe to create
extraordinary customer experiences while meeting key business
metrics. Featuring the world’s #1 cloud native customer experience
platform, CXone, NICE is a worldwide leader in AI-powered
self-service and agent-assisted CX software for the contact center
– and beyond. Over 25,000 organizations in more than 150 countries,
including over 85 of the Fortune 100 companies, partner with NICE
to transform - and elevate - every customer interaction.
www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Cooper, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,”
“plan,” “estimate,” or similar words. Forward-looking statements
are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ
materially from those described herein, including but not limited
to the impact of changes in economic and business conditions;
competition; successful execution of the Company’s growth strategy;
success and growth of the Company’s cloud Software-as-a-Service
business; changes in technology and market requirements; decline in
demand for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
in making additional acquisitions or difficulties or delays in
absorbing and integrating acquired operations, products,
technologies and personnel; loss of market share; an inability to
maintain certain marketing and distribution arrangements; the
Company’s dependency on third-party cloud computing platform
providers, hosting facilities and service partners; cyber security
attacks or other security breaches against the Company; privacy
concerns; changes in currency exchange rates and interest rates,
the effects of additional tax liabilities resulting from our global
operations, the effect of unexpected events or geo-political
conditions, such as the impact of conflicts in the Middle East that
may disrupt our business and the global economy; the effect of
newly enacted or modified laws, regulation or standards on the
Company and our products and various other factors and
uncertainties discussed in our filings with the U.S. Securities and
Exchange Commission (the “SEC”). For a more detailed description of
the risk factors and uncertainties affecting the company, refer to
the Company's reports filed from time to time with the SEC,
including the Company’s Annual Report on Form 20-F. The
forward-looking statements contained in this press release are made
as of the date of this press release, and the Company undertakes no
obligation to update or revise them, except as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20240328165770/en/
Corporate Media Contact Christopher Irwin-Dudek, +1 201
561 4442, media@nice.com, ET
Investors Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
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