Sweetwater Sound Tunes into Personalized Customer Experience with 8x8 Cloud Communications
11 Ottobre 2022 - 3:00PM
Business Wire
A Leading eCommerce Provider of Professional
Audio Gear and Musical Instruments Chooses 8x8 for Enhanced Call
Quality and Reliability
8x8, Inc. (NYSE: EGHT), a leading integrated cloud
communications platform provider, today announced Sweetwater Sound,
the world's leading music technology and instrument retailer, has
deployed the 8x8 Work cloud communications solution to help
employees communicate, collaborate, and provide exceptional
customer experiences for Sweetwater Sound’s customers.
Sweetwater Sound, the largest online retailer of musical
instruments and professional audio equipment with more than $1.5
billion in revenue, needed a reliable communications solution for
their 2,300 employees to better service over 1.6 million customers.
The company was struggling with their on-premises communications
system due to reliability and stability issues as well as the lack
of product enhancements. The online retailer knew they needed a
cloud-based, resilient solution capable of handling enormous spikes
in call activity during busy shopping seasons, while also
delivering exceptional call quality to understand and better assist
their customers.
Sweetwater Sound chose 8x8 Work, which includes enterprise
voice, video meetings, and team chat capabilities, in a single
desktop, mobile, or web experience. As a result, Sweetwater Sound
is now able to ensure business resilience, coupled with high call
quality, while creating highly personalized buying experiences for
its customers. Additionally, Sweetwater Sound employees are able to
communicate and collaborate with colleagues and engage with
customers from anywhere, and on any device.
“Providing our customers with memorable, personalized
experiences is something we pride ourselves on – regardless of
whether that customer is standing in our store, or buying online
from their home,” said Jason Johnson, Chief Information Officer at
Sweetwater Sound. “8x8 provides us with the reliability and quality
we need in a cloud communications solution, allowing us to continue
focusing on our customers. As a retailer of professional audio
equipment, call quality is a must and will be a complete
game-changer for us during busy periods, allowing us to service our
customers like never before.”
“Sweetwater Sound now has a reliable, resilient solution capable
of handling every spike in activity with consistent, crystal clear
call quality,” said Hunter Middleton, Chief Product Officer at 8x8,
Inc. “Sweetwater Sounds’ appreciation for our call quality is high
praise given their expertise in sound and music, and demonstrates
our dedication to being a Product first company and continually
delivering on our customers’ needs and surpassing
expectations.”
8x8 Work is part of 8x8 XCaaS™ (eXperience Communications as a
Service™), offering integrated cloud contact center, voice, team
chat, video meetings, and SMS capabilities in a single-vendor
solution. 8x8 XCaaS is built on the resilient, secure, and
compliant 8x8 eXperience Communications Platform™, which offers the
highest levels of reliability with the industry’s only financially
backed, platform-wide 99.999 percent uptime SLA across an
integrated cloud UCaaS and CCaaS solution.
About 8x8 Inc.
8x8, Inc. (NYSE: EGHT) is transforming the future of business
communications as a leading software as a service provider of 8x8
XCaaS™ (eXperience Communications as a Service™), an integrated
contact center, voice communications, video, chat, and SMS solution
built on one global cloud communications platform. 8x8 uniquely
eliminates the silos between unified communications as a service
(UCaaS) and contact center as a service (CCaaS) to power the
communications requirements of all employees globally as they work
together to deliver differentiated customer experiences. For
additional information, visit www.8x8.com, or follow 8x8 on
LinkedIn, Twitter and Facebook.
8x8®, 8x8 XCaaS™, eXperience Communications as a Service™,
eXperience Communications Platform™ are trademarks of 8x8, Inc.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20221011005423/en/
8x8, Inc. Contacts:
Media: John Sun, 1-408-692-7054 john.sun@8x8.com
Investor Relations: Kate Patterson, 1-408-763-8175
katherine.patterson@8x8.com
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