By Rory Gallivan

LONDON--U.K. telecommunications regulator Ofcom fined Vodafone Group PLC (VOD.LN) 4.6 million pounds ($5.6 million) for what it described as serious and sustained breaches of consumer protection rules.

Ofcom said its investigation of the mobile telecoms giant uncovered mis-selling, inaccurate billing and poor complaints handling procedures.

Failings included 10,452 pay-as-you-go customers losing out when Vodafone failed to credit their accounts after they paid to top up their mobile phone credit, Ofcom said.

The fine includes a 7.5% reduction because Vodafone agreed to a settlement, Ofcom said.

Write to Rory Gallivan at rory.gallivan@wsj.com; Twitter: @RoryGallivan

(END) Dow Jones Newswires

October 26, 2016 02:32 ET (06:32 GMT)

Copyright (c) 2016 Dow Jones & Company, Inc.
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