Freshworks Appoints Srinivasan Raghavan as Chief Product Officer
02 Dicembre 2024 - 2:00PM
UK Regulatory
Freshworks Appoints Srinivasan Raghavan as Chief Product Officer
Former executive at RingCentral, Five9 and Cisco, joins
to lead product innovation and scale growth of Freshworks’ AI, CX
and EX solutions
SAN MATEO, Calif., Dec.
02, 2024 (GLOBE NEWSWIRE) -- Freshworks Inc. (NASDAQ: FRSH) today
announced Srinivasan Raghavan as its new Chief Product Officer
(CPO) with over two decades of leadership experience in the
enterprise SaaS industry. Srini will lead and scale the Freshworks’
product strategy and vision for its people-first AI service
software used to deliver exceptional customer experiences (CX) and
employee experiences (EX). He joins the Freshworks executive
management team, reporting directly to Chief Executive Officer and
President Dennis Woodside.
“Srini is a key addition to our team to lead
innovation that delivers a scalable trajectory for growth across
our three key business priorities: employee experience, artificial
intelligence, and customer experience,” said Woodside. “Srini’s
track record driving enterprise growth and managing complex
multi-product scaling efforts coupled with his bold vision for the
future of AI, make him uniquely qualified to lead our CX and EX
product strategy.”
Srini most recently
served as Chief Product Officer at RingCentral, where he broadened
the company’s portfolio to generate additional sources of revenue
from new cloud-based contact center, marketing, and sales
intelligence solutions. Prior to that, as Senior Vice President of
Product at Five9, he spearheaded the development of AI-powered
digital engagement and automation solutions, including a platform
for workflow automation, virtual agents, and assistive tools for
contact center agents. Earlier in his career, Srini held strategy
and product leadership roles at Cisco in the Applications Software
and Collaboration Business units. His deep technical expertise,
rooted in his engineering background, is complemented by his
experience in product management, user experience and corporate
strategy and development.
“Joining Freshworks at a time when AI is unlocking
new possibilities for businesses worldwide to drive growth and
improve operational efficiency is an incredible opportunity,” said
Raghavan. “By continuing to integrate AI and workflow automation
across the Freshworks platform and solutions, we can add
significant customer value and shape the future of CX and EX
together.”
Srini holds a Bachelors and Masters degree in
Computer Science and Engineering, and an MBA from The University of
Chicago Booth School of Business. He has a passion for creating
customer-centric, innovative and scalable solutions. His global
leadership experience across the U.S., Europe, and Asia positions
him to bring a diverse and strategic perspective to Freshworks.
About Freshworks
Freshworks Inc. (NASDAQ: FRSH) provides people-first AI service
software that organizations use to deliver exceptional customer and
employee experiences. More than 68,000 companies, including
American Express, Bridgestone, Databricks, Fila, Nucor, and Sony
choose Freshworks’ uncomplicated solutions to increase efficiency
and loyalty. For the latest company news and customer stories,
visit www.freshworks.com and follow us on Facebook, LinkedIn,
and X.
Media Relations Contact:
Jayne Gonzalez
pr@freshworks.com
A photo accompanying this announcement is available
at
https://www.globenewswire.com/NewsRoom/AttachmentNg/e6660275-fee5-4b09-a561-d10b94c75a9c
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