Limango Selects NICE CXone to Elevate their CX Operation to the Cloud
20 Novembre 2023 - 2:00PM
Business Wire
Moving from an on-premise solution to NICE’s
cloud contact center platform to drive operational efficiency
NICE (Nasdaq: NICE) today announced that limango,
a leading German online retailer for families, has selected NICE
CXone to migrate its contact center to the cloud. The move from the
previous on-premise solution to a unified cloud-native CX platform
is expected to yield favorable results, including driving
operational efficiencies, increasing the speed of service, and
delivering positive customer experiences.
limango, a member of the Otto Group, offering a wide array of
products and services across Europe, is committed to continuously
enhancing its customer service. The company recognized the need for
a more agile and efficient system to address the evolving demands
of its diverse customer base.
Seeking more flexibility, efficiency, and a way to future-proof
its contact center operations, limango selected NICE CXone as the
foundation for its contact center operations. Implementing CXone
will provide better insight into day-to-day operations, reduce the
dependency on the IT department, and improve customer experiences.
It will also allow limango to make immediate changes without the
need to reach out to a third party.
Martin Solarski, CEO, limango Poland, Director of Group
Transformation & Post-Purchase, expressed, “Delivering an
outstanding customer experience is our top priority. We are very
optimistic that our transition to NICE CXone will be a significant
step in this direction. We anticipate that the innovative solutions
and operational efficiency offered by NICE CXone will yield
positive results in the near future, and we are eager to further
expand our collaboration with NICE.”
“It is exciting to be welcoming limango onto the CXone platform,
and into the cloud,” Darren Rushworth, President, NICE
International, said. “Across Europe, the online retail market
is becoming increasingly crowded, and macro-level challenges, like
economic uncertainty, are accelerating pressures. Today, the
ability to offer exceptional experiences based on customer needs,
while driving operational efficiency and empowering agents, is a
must. CXone will help limango serve its immediate and future needs.
We are excited to support limango on its move to the cloud.”
About limango Founded in 2007, limango has distinguished
itself as the premier shopping platform for families in Germany and
across Europe. As a subsidiary of the esteemed Otto Group, limango
seamlessly operates both a members-only online shopping community
and an open-access online shop, ensuring a curated and
comprehensive shopping experience for its customers.
www.limango.de
About NICE With NICE (Nasdaq: NICE), it’s never been
easier for organizations of all sizes around the globe to create
extraordinary customer experiences while meeting key business
metrics. Featuring the world’s #1 cloud native customer experience
platform, CXone, NICE is a worldwide leader in AI-powered
self-service and agent-assisted CX software for the contact center
– and beyond. Over 25,000 organizations in more than 150 countries,
including over 85 of the Fortune 100 companies, partner with NICE
to transform - and elevate - every customer interaction.
http://www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Rushworth, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,”
“plan,” “estimate,” or similar words. Forward-looking statements
are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ
materially from those described herein, including but not limited
to the impact of changes in economic and business conditions,
including as a result of the COVID-19 pandemic; competition;
successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business;
changes in technology and market requirements; decline in demand
for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
or delays in absorbing and integrating acquired operations,
products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution
arrangements; the Company’s dependency on third-party cloud
computing platform providers, hosting facilities and service
partners;, cyber security attacks or other security breaches
against the Company; the effect of newly enacted or modified laws,
regulation or standards on the Company and our products and various
other factors and uncertainties discussed in our filings with the
U.S. Securities and Exchange Commission (the “SEC”). For a more
detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from
time to time with the SEC, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20231120503325/en/
Corporate Media Christopher Irwin-Dudek, media@nice.com,
ET
Investors Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
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