SECURITIES AND EXCHANGE COMMISSION
WASHINGTON, D.C. 20549
FORM 6-K
REPORT OF FOREIGN PRIVATE ISSUER
PURSUANT TO RULE 13A-16 OR 15D-16 OF
THE SECURITIES EXCHANGE ACT OF 1934
For the month of December 2023 (Report No. 1)
Commission File Number: 0-27466
NICE LTD.
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(Translation of Registrant’s Name into English)
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13 Zarchin Street, P.O. Box 690, Ra’anana, Israel
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(Address of Principal Executive Offices)
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Indicate by check mark whether the registrant files or will file annual reports under cover of Form 20-F or Form 40-F.
Form 20-F ☒ Form
40-F ☐
Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(1): ____
Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(7): ____
CONTENTS
This Report on Form 6-K of NICE consists of the following documents, which are attached hereto and incorporated by reference herein:
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99.1
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NICE Actimize Cloud-Based SURVEIL-X Secures 2023 RegTech Insight USA Award for “Best e-Comms Surveillance Solution”, dated
December 4, 2023.
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99.2
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NICE and MoneyGram Named Winners for Customer Experience Category In Ventana Research’s 16th Annual Digital Leadership Awards,
dated December 5, 2023.
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99.3
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NICE Named the Outright Leader in the 2023 SPARK Matrix™ With Leading CX AI for Customer Journey Analytics (CJA) Report, dated
December 6, 2023.
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99.4
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NICE Actimize Wins PAN Finance Award for Most Innovative Fraud Detection Technology, EMEA 2023, dated December 7, 2023.
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99.5
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NICE Actimize Recognized as Category Leader in the Chartis KYC Data and Solutions 2023 Market Update and Vendor Landscape Report,
dated December 11, 2023.
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99.6
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Europcar Transforms Global Customer Experience with NICE CXone, dated December 12, 2023.
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99.7
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NICE CXone Named Outright CCaaS Leader In ISG Provider Lens 2023 Report, dated December 13, 2023.
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99.8
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NICE Named a Leader in Customer Engagement Platforms by Top Analyst Firm Highlighting CXone’s Digital and AI Leadership, dated
December 14, 2023.
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99.9
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NICE Advances AI-Driven Customer Experience with 2023 CXone Fall Release, dated December 20, 2023.
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99.10
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NICE Announces The Close of The LiveVox Acquisition, Creating a Conversational AI Powerhouse, dated December 26, 2023.
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SIGNATURES
Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this Report to be signed on its behalf by
the undersigned, thereunto duly authorized.
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NICE LTD.
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Name: /s/ Tali Mirsky |
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Title: Corporate VP, General Counsel and Corporate Secretary |
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Dated: January 8, 2024
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EXHIBIT INDEX
This Report on Form 6-K of NICE consists of the following documents, which are attached hereto and incorporated by reference herein:
Exhibit 99.1
NICE Actimize Cloud-Based SURVEIL-X Secures 2023 RegTech Insight USA Award
for “Best e-Comms Surveillance Solution”
The award acknowledged NICE Actimize’s SURVEIL-X Communication Surveillance solution and its
leadership in addressing today’s unique regulatory challenges
Hoboken, NJ, December 4, 2023 – NICE Actimize, (Nasdaq: NICE) was named a category winner in A-Team Group's 2023 RegTech Insight USA awards for “Best e-Comms Surveillance Solution.” Initially shortlisted by a panel of judges, NICE Actimize and its cloud-based
SURVEIL-X Communication Surveillance solution was the recipient of the most online votes in its category derived from reader/online nominations from within the RegTech Insight community and verified by A-Team Group editors and its independent
RegTech advisory board.
These annual awards recognize leading providers of RegTech solutions that have successfully improved firms’ ability to respond to evolving and ever more complex regulatory requirements across the global financial services industry within North
America.
NICE Actimize’s SURVEIL-X Communication Surveillance solution offers comprehensive coverage for all communication modalities (e-mail, chat, video, and
voice), asset classes, and languages in a single cloud-ready solution. SURVEIL-X Communication Surveillance includes such advanced features as natural language understanding (NLU), built-in transcription, contextual querying, integrated case
management, and interactive dashboards, along with proven risk detection models that weed out false positives, bolster efficiency, drive down costs and reduce regulatory risk.
“As regulatory fines exceed $2 billion in 2023, and are expected to increase, NICE Actimize communication surveillance solutions provide
comprehensive coverage, key during this critical period of increased enforcement actions,” said Chris Wooten, EVP, Vertical Markets, NICE. “We thank the judges and voters for the RegTech Insight USA Awards
for recognizing the innovation in our communications surveillance solution.”
“Congratulations to NICE Actimize for winning the Best e-Comms Surveillance Solution award in this year’s A-Team Group RegTech Insight Awards
USA 2023. These awards celebrate the most innovative providers among the A-Team Group’s RegTech Insight community, and which demonstrate exceptional technology leadership in building solutions that solve today’s unique regulatory challenges,”
said Angela Wilbraham, CEO of A-Team Group.
NICE Actimize’s SURVEIL-X Communication Surveillance solution monitors 100% of regulated employee communications, across all voice and electronic
communication channels – turrets, desktop phones, mobile, email, instant messaging, chat, texts, social media, unified communications, and even document attachments.
To watch our on-demand Webinar on “Smarter Communication Surveillance with NLP,” please click here.
About NICE Actimize
NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as
well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers’ and investors’ assets by identifying financial crime, preventing fraud
and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime, sanctions monitoring,
market abuse, customer due diligence and insider trading. Find us at www.niceactimize.com, @NICE_Actimize or Nasdaq: NICE.
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting
key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in
more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact:
Cindy Morgan-Olson, +1 646 408 5896, media@nice.com, ET
Investors:
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such
forward-looking statements, including the statements by Mr. Wooten, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by
terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual
results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful
execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution
arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws,
regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and
uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of
this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
NICE and MoneyGram Named Winners for Customer Experience Category
In Ventana Research’s 16th Annual Digital Leadership Awards
MoneyGram utilizes NICE CXone Guide to better promote its loyalty program and implement
additional tech solutions to handle day-to-day business challenges
Hoboken, N.J., December 5, 2023 – NICE (Nasdaq: NICE) today
announced that it has been named a winner with MoneyGram International in the Ventana Research 16th Annual Digital Leadership Awards competition for the Customer Experience category. Ventana’s Customer Experience award recognizes the
organization and technology that best exemplifies leadership in applications and technologies that support engagement with customers for any purpose.
MoneyGram, which provides financial services including money transfers in more than 200 countries and territories, needed a contextual help solution for
its web presence that would be both powerful for consumers and easy to implement and maintain. Expanding its existing relationship with NICE, MoneyGram now utilizes NICE CXone Guide to better promote its loyalty program and implement additional
tech solutions to handle day-to-day business challenges.
Cyndi Daman, Global Web Manager, MoneyGram International,
explained, “NICE CXone Guide’s capabilities and adaptability give us more tools to reach our customers on the web. Because we have 14 languages that we work with across 35 websites internationally, we have to make sure that the message we are
putting out in each region is relevant to that region and CXone Guide allows us to do that.”
Concluded Daman, “With NICE CXone Guide we’ve seen faster go-to-market results, an increase in our TrustPilot ratings and an increase in our conversion
rates. We also ran a promotion using messaging via CXone Guide that yielded us 21,000 engagements over the course of just 30 days.”
Barry Cooper, President, CX Division, NICE, said,
“Proactively delivering the right guidance at the right time gives web and mobile visitors the most relevant and appropriate offers or assistance and reduces friction throughout their digital journey. As organizations engage their customers on an
increasing variety of digital and voice channels, journey orchestration has become a top priority. This recognition from Ventana Research highlights NICE’s ongoing commitment to providing seamless experiences to create optimal outcomes on
customers' channel of choice fosters stronger customer engagements and markedly improves satisfaction.”
Keith Dawson, VP and Research Director for CX, Ventana Research, and ISG said, “MoneyGram demonstrated significant real-world benefits from working with NICE, moving the needle on key metrics and ultimately delivering a powerful and effective customer experience. We congratulate NICE and
MoneyGram on winning this award.”
CXone Guide provides proactive, contextual self-service guidance for Web and Mobile experiences. Guidance can be in the form of knowledge
articles, bots and Intelligent Virtual Assistants (IVAs), or connection with an agent via chat or messaging.
The Ventana Digital Leadership Awards program recognize individuals and companies that have embraced the use of technology to help them lead their
businesses and optimize readiness across their people, processes, information, and technology to grow their impact and industry potential. As part of the judging process and methodology, Ventana Research examined case studies and submissions to
evaluate the nominated organization, the individual's leadership and outcomes using technology, best practices utilized, and the associated business impact and value. Submissions received spanned industries and organizational sizes from across
the globe.
For the full case study “MoneyGram powers digital transformation with contextual help from CXone Guide,” please click here.
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting
key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in
more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact
Cindy Morgan-Olson, +1-646-408=5896, media@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995.
Such forward-looking statements, including the statements by Mr. Cooper are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified
by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the
actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition;
successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely
develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and
distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or
modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of
the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.3
NICE Named the Outright Leader in the 2023 SPARK Matrix™ With Leading CX AI
for Customer Journey Analytics (CJA) Report
Enlighten AI solutions positioned NICE the highest for Customer Impact and Technology Excellence in Quadrant
Knowledge Solutions’ independent assessment
Hoboken, N.J., December 6, 2023 – NICE (Nasdaq: NICE) today announced that it
has been recognized as the outright Technology Leader in the Quadrant Knowledge Solutions (QKS) 2023 SPARK Matrix™ for Customer Journey Analytics. This industry analysis ranked 21 leading vendors based on Customer Impact and Technology Excellence
criteria. QKS applauded NICE’s Enlighten AI, saying that “NICE holds a strategic edge over its competitors through its Enlighten AI solutions, which are native AI purpose-built for CX.” NICE has operationalized Enlighten AI across its
award-winning CXone platform, enabling organizations to uncover valuable, actionable data-driven insights in their CX operations.
Enlighten AI is NICE’s industry-leading artificial intelligence (AI) solution, built on the industry’s largest CX dataset. Analyzing every single interaction, from
any touchpoint, Enlighten AI empowers businesses to capture the insights and metrics that lead to data-driven automation and decision-making at scale. Enlighten AI’s portfolio of CX solutions help businesses orchestrate an optimal customer journey,
deliver better customer experiences, engage their workforce, and automate to save time and money.
QKS spotlighted NICE’s Enlighten AutoSummary capability which utilizes generative AI to automate objective summaries for every customer interaction, combining
industry-specific CX AI models with LLMs to help contact center organizations save time and cost and improve agent performance. The report also highlighted NICE’s integration of Enlighten XO with SmartAssist via Autoflow to empower self-learning
models through continuous analysis of agent-assisted text and voice conversations.
QKS also noted one of NICE’s key technology differentiators includes its “Connected Intelligence” which uses Enlighten AI to enable users to improve digital, journey
orchestration and workforce engagement applications.
NICE has made significant advancements in its generative AI offerings, unveiling Enlighten Autopilot, Enlighten Copilot and Enlighten Actions, designed specifically
for CX. Referencing NICE’s roadmap, QKS stated that NICE is continuously evolving its AI purpose built for CX beyond the contact center and developing next generation out-of-the-box and industry-specific intent and event models with a major focus
on industry verticals such as telecommunication, financial services and travel and hospitality.
Barry Cooper, President, CX Division, NICE, said, “This recognition from
Quadrant Knowledge Solutions highlights the stark differences between NICE’s CX AI and other AI offerings in the market. Enlighten stands out from the more generic AI offerings because it is purpose-built, tailored precisely to our customers’
needs. It’s been more than 3 years since we launched Enlighten and adoption on CXone is accelerating. One in every five CXone customers now use at least one of the many capabilities that are now powered by Enlighten.”
About Quadrant Knowledge Solutions
Quadrant Knowledge Solutions is a global advisory and consulting firm focused on helping clients in achieving business transformation goals
with Strategic Business and Growth advisory services. At Quadrant Knowledge Solutions, our vision is to become an integral part of our client’s business as a strategic knowledge partner. Our research and consulting deliverables are designed to
provide comprehensive information and strategic insights for helping clients formulate growth strategies to survive and thrive in ever-changing business environments. For more available research, please visit
https://quadrant-solutions.com/market-research/
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting
key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in
more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, media@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995.
Such forward-looking statements, including the statements by Mr. Cooper, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified
by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the
actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition;
successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely
develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and
distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or
modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of
the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.4
NICE Actimize Wins PAN Finance Award for
Most Innovative Fraud Detection Technology, EMEA 2023
NICE Actimize is addressing the issue of scams and Authorised Push Payment (APP) fraud ahead of impending
PSR (Payments Systems Regulator) fraud liability shifts
Hoboken, N.J., December
7, 2023 – NICE Actimize, a NICE (Nasdaq: NICE) business has announced that PAN Finance, a trusted source of global
financial intelligence with a readership base of over 200,000 across 150 countries, has presented it with the organization’s “Most Innovative Fraud Detection Technology/EMEA 2023” award for its end-to-end enterprise fraud solutions.
NICE Actimize provides financial institutions (FIs) the right fraud management solutions to proactively detect and prevent fraud, safeguard the customer
journey, and protect both the customer and their institution from fraud schemes. NICE Actimize's IFM-X, industry-leading integrated fraud management, provides complete, real-time, end-to-end fraud prevention coverage that continuously adapts to new
and emerging fraud threats.
“Organizations must leverage real-time technology detection to manage fraud types across four essential steps to be effective: identify early, mitigate
exposures, resolve investigations, and adhere to regulations. NICE Actimize enterprise fraud management solutions helps financial institutions accomplish these steps,” said Craig Costigan, CEO, NICE Actimize.
“NICE Actimize will continue to invest in innovative solutions that address critical needs for our EMEA customers as well as those around the world.”
According to PAN Finance, “Addressing the issue of scams and Authorised Push Payment (APP) fraud ahead of impending PSR (Payments Systems Regulator) fraud
liability shifts is paramount. NICE Actimize addresses these challenges with an end-to-end approach to allow organizations to take action. With the evolving landscape of digital transactions, the burden of responsibility for such fraudulent
activities is transitioning, making it crucial for financial institutions and businesses to tackle these challenges proactively. We are honored to recognize NICE Actimize as a leading innovator.”
NICE Actimize’s end-to-end fraud management solutions also include New Account Fraud, among other applications. NICE Actimize's New Account Fraud solution
connects and extends coverage earlier to start at the application stage to provide identity proofing, then move into early account monitoring, and finally, a seamless transition to ongoing monitoring. New Account Fraud orchestrates and connects a
financial institutions’ current identity verification data and tools using advanced analytics to create an identity risk score.
For additional information:
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For more on NICE Actimize’s IFM-X Fraud Management, please click here.
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To read PAN Finance’s coverage of NICE Actimize end-to-end fraud management approach, please click here.
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About Pan Finance
Pan Finance is a trusted source of global financial intelligence with a readership base of +200,000 across 150 countries. With offices in London, Lagos,
Barcelona, Miami & Sharjah and a distribution network in Europe, Middle East, Africa, LATAM, North America and Asia, our ecosystem includes a quarterly magazine (online and print), special reports, a financial news website, and other media
channels. As an organisation, it is dedicated to providing concise, intelligible, and up-to-date news for our worldwide readership.
About NICE Actimize
NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as
well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers’ and investors’ assets by identifying financial crime, preventing fraud
and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime, sanctions monitoring,
market abuse, customer due diligence and insider trading. Find us at www.niceactimize.com, @NICE_Actimize or Nasdaq: NICE.
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting
key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in
more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact:
Cindy Morgan-Olson, +1 646 408 5896, media@niceactimize.com ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995.
Such forward-looking statements, including the statements by Mr. Costigan are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be
identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could
cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic;
competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to
timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of
newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed
description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.5
NICE Actimize Recognized as Category Leader in the
Chartis KYC Data and Solutions 2023 Market Update and
Vendor Landscape Report
Measured across five unique solution functions, NICE Actimize scored highly in KYC
risk scoring capabilities as well as reporting and dashboarding, and customer onboarding
Hoboken, NJ – December 11, 2023 – NICE Actimize, a NICE (NASDAQ: NICE) business, has been recognized by Chartis Research as a Category Leader in KYC solutions in its recently released KYC Data and Solutions 2023 Market Update and
Vendor Landscape Report. The Chartis KYC RiskTech Quadrant® rated vendors across Market Potential and Completeness of Offering criteria which included 35 vendors of KYC solutions featured in this report. Chartis Research, part of Infopro
Digital, is a leading provider of research and analysis on the global market for risk technology.
NICE Actimize achieved high scores across various parameters, including reporting and dashboarding, KYC risk scoring, customer profile enrichment with
additional data, customer onboarding and maintenance. Most notably, NICE Actimize achieved a “four-star” rating for the category of KYC risk scoring. Other characteristics influencing the ranking position were market potential attributes, including
customer satisfaction, market penetration, growth strategy, business model, and financials.
“NICE Actimize has continued to build out its KYC offering across cloud and on-premise deployments, developing its simulation and model and entity risk
capabilities,” said Ahmad Kataf, Senior Research Specialist at Chartis Research. “Its strong partnership strategy reinforces its position as a hub for a flexible financial crime compliance marketplace, and
it has also demonstrated continued growth on top of its already strong market penetration. All these factors are reflected in its category leader positioning in our KYC Solutions quadrant.”
“NICE Actimize’s AI-powered KYC/CDD solutions manage critical compliance challenges while providing complete customer lifecycle coverage without
compromising customer experience,” said Craig Costigan, CEO, NICE Actimize, “As our financial services organizations place stronger emphasis on determining risk, our entity risk approach offers an unmatched
ability to access true and transparent business intelligence around customers and entities while managing critical compliance challenges.”
In addition to offering complete customer lifecycle risk coverage, NICE Actimize’s next-generation KYC/CDD solution includes integrated data intelligence,
identity resolution, extensive out-of-the-box risk models, dynamic segmentation and risk scoring, simulation, and full auditability to help organizations fully understand their customers, their customers’ connections, and any associated risks.
NICE Actimize was recently positioned number fifteen in Chartis’ comprehensive list of top 100 global risk and compliance technology vendors in the 2024
Chartis RiskTech100 report.
For further information on NICE Actimize solutions for Know Your Customer / KYC solutions, including white papers and e-books, please visit
its web site here.
About Chartis
Chartis Research is the leading provider of research and analysis on the global market for risk technology. It is part of Infopro Digital, which owns
market-leading brands such as Risk and WatersTechnology. The goal of Chartis Research is to support enterprises as they drive business performance through improved risk management, corporate governance and compliance, and to help clients make
informed technology and business decisions by providing in-depth analysis and actionable advice on virtually all aspects of risk technology.
RiskTech Quadrant®, RiskTech100® and FinTech QuadrantTM are registered trademarks of Infopro Digital Services Limited
(http://www.chartis-research.com).
About NICE Actimize
NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as
well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers and investors assets by identifying financial crime, preventing fraud
and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime, sanctions monitoring,
market abuse, customer due diligence and insider trading. Find us at www.niceactimize.com, @NICE_Actimize or Nasdaq: NICE.
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting
key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered contact center software. Over 25,000 organizations in more than 150 countries, including over 85 of the
Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com.
Corporate Media Contact:
Cindy Morgan-Olson, +1 646 408 5896, media@nice.com, ET
Investors:
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such
forward-looking statements, including the statements by Mr. Costigan, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by
terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual
results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful
execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution
arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws,
regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and
uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of
this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.6
Europcar Transforms Global Customer Experience with NICE CXone
Europcar standardizes operations and empowers agents to deliver exceptional CX on a unified AI driven cloud
platform
Hoboken, N.J., December 12, 2023 – NICE (Nasdaq: NICE) announced today that Europcar Mobility Group, a leading global provider of mobility solutions and car rental services, has successfully deployed
NICE CXone, consolidating its contact center infrastructure and providing agents with a single source of truth for all customer information. With customer service operations spread across Europe, North America, the Middle East, Africa, and
Asia-Pacific, the company can now manage this from one centralized location, enabling consistency, improving the agent and customer experience, and providing the flexibility to adapt to future business needs.
Europcar’s customer service was previously siloed by region, with each local operation deploying its own selection of contact center solutions with differing
analysis capabilities. After a speedy deployment across three brands and the eight largest corporate countries, Europcar has gained complete visibility into every customer and agent experience across the world. This business transparency allows the
company to standardize operations globally and accurately measure the quality of service being delivered by all agents. With improved data insights, the company can empower employees by providing targeted training, discovering opportunities for
praise, and presenting the necessary resources to succeed. Europcar has realized a ten percent reduction in interservice transfers in its UK subsidiaries with IVR optimization. New omnichannel capabilities allow the company to support customers
wherever their journey begins, promoting self-service options and increasing first-contact resolution.
“One of Europcar’s main objectives is the transformation of the corporate culture to standardize the customer experience on a global level,” said Christophe Carrère, Group Customer Engagement Director, Europcar Mobility Group. “As a complete and seamlessly integrated customer experience platform, NICE CXone allows us to respond to these challenges quickly
and helps us standardize how we work and gain a complete view of our countries.”
Darren Rushworth, President, of NICE International, said, “NICE is helping
companies like Europcar consolidate their contact center operations to improve customer and agent experience globally while driving business efficiency. By adopting NICE’s award-winning, scalable CXone platform, Europcar has standardized contact
centers’ customer experience by offering state-of-the-art AI capabilities to a fully outsourced operational landscape. It has also empowered agents by harnessing data and turning it into powerful insights. We look forward to supporting their
future success.”
About Europcar
Europcar Mobility Group is a leading global provider of mobility solutions and car rental services. Europcar Mobility Group operates in several countries across
Europe, North America, the Middle East, Africa, and the Asia-Pacific region to offer attractive alternatives to vehicle ownership in a responsible and sustainable way. www.europcar-mobility-group.com
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting
key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in
more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, media@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All
other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995.
Such forward-looking statements, including the statements Mr. Rushworth, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified
by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the
actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition;
successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely
develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and
distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or
modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of
the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.7
NICE CXone Named Outright CCaaS Leader In ISG Provider Lens 2023 Report
NICE CXone received the highest overall scores in competitive strength and portfolio attractiveness with
Enlighten also recognized for delivering smarter self-service
Hoboken, N.J., December 13, 2023 – NICE (Nasdaq: NICE) today
announced that CXone, the industry’s leading AI Cloud platform, has been named the outright Leader in ISG Provider Lens Contact as a Service (CCaaS) 2023 report out of 22 vendors evaluated. Leaders were noted as having a comprehensive product and
service offering, a strong market presence and an established competitive position. NICE was recognized for its orchestrated connectivity, AI embedded proactivity and certified extensive platform. NICE’s award-winning CXone platform is the
industry’s leading interaction centric platform driving brands to master the complexity of today’s customer experience interactions. CXone shines in the report, with ISG Provider Lens highlighting its rich capabilities underpinned by Enlighten,
NICE’s purpose-built AI for CX operationalized across the CXone suite.
ISG Provider Lens said in the report, “CCaaS is evolving rapidly to adapt to the changing requirements of customers and industries. One of the key advancements in
this evolution is the integration of AI and ML technologies into CCaaS solutions. By incorporating AI and ML, CCaaS platforms can provide a range of benefits to both businesses and their end users. These technologies enable automation and
intelligent decision-making capabilities, improving efficiency and enhancing CX.”
Enlighten AI’s out-of-the-box AI models were recognized in the report, with ISG Provider Lens calling special attention to the capabilities of objectively and
consistently scoring agents’ soft skills on every interaction, eliminating the need for manual interpretation. The report noted that NICE’s Enlighten AI delivers smarter self-service, including proactive contextually aware digital guidance before
customers seek help. NICE was also recognized by ISG Provider Lens for CXone’s robust capabilities offering orchestrated handoff between applications and touchpoints and inter-app workflows within a unified platform. ISG also noted that “CXone
offers an extensive FedRAMP-certified platform with comprehensive native capabilities addressing the holistic needs of customers and agents from initial need to resolution with a continuous improvement process.” Building on NICE’s extensive CXone
platform, ISG Provider Lens recognized NICE’s program of partnering with clients with a complete suite of customer success and value realization services.
Barry Cooper, President, CX Division, NICE, said, “We are committed to
continuing to lead the CX AI market with innovation that is tightly aligned with enterprises’ top priorities as they all aim to win in the CX AI race. CXone is the only cloud native platform that has a purpose-built AI for CX with Enlighten,
providing a unique way to orchestrate augmented intelligence with artificial intelligence. We are proud to be recognized by ISG for our world-class CCaaS and AI solutions and are eager to maintain this level of excellence for our customers.”
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics.
Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150
countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, media@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995.
Such forward-looking statements, including the statements by Mr. Cooper, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified
by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the
actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition;
successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely
develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and
distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or
modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of
the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.8
NICE Named a Leader in Customer Engagement Platforms by Top Analyst Firm
Highlighting CXone’s Digital and AI Leadership
NICE named a Leader in Omdia Customer Engagement Platforms, 2023–24 research report, receiving maximum
scores in vendor execution, solution breadth and CEP functionality
Hoboken, N.J., December 14, 2023 – NICE (Nasdaq: NICE) today
announced that it has been named a Leader in Omdia Customer Engagement Platforms, 2023–24 research report, out of 14 vendors evaluated. NICE also scored the highest out of the vendors evaluated in the Partners and Ecosystem category. Leaders were
recognized for their strong data management, allowing organizations to capture data in real-time and build persistent, unified, and actionable customer profiles. The research report lauded NICE’s integration of Enlighten AI, its AI engine
purpose-built for CX, throughout CXone, highlighting that NICE’s ability to orchestrate real-time engagement from billions of customer interactions helped NICE score 100% in Orchestration.
In the report, Omdia stated, “The bottom line is: in today’s digital-first experience economy, and against the backdrop of turbulent times, enterprises can’t
underestimate the importance of scaling quickly to provide unique and relevant experiences across digital channels and communications.”
Omdia recognized NICE for several strengths including the scalability of NICE’s CXone platform which Omdia notes is ideal for companies with remote work models because
it allows for 24/7 availability. Omdia said NICE’s diverse range of clients is another strength, adding it can be an indicator of NICE’s reputation and reliability in the industry. Omdia also noted that users on review sites report that CXone excels
at combining different products and tools from other companies into one solution. Omdia also praised NICE’s Suiteform, a suite of products powered by unified data and connected workflows that enable scalability and integration into an ecosystem of
native and partner technologies via APIs and microservices.
Omdia also called out NICE’s recently announced acquisition of LiveVox, a leading AI-driven proactive outreach provider, stating that the expected acquisition broadens
the NICE portfolio with capabilities and domain expertise that align.
Barry Cooper, President, CX Division, NICE, said, “NICE is proud to lead the CX
AI transformation and to allow our customers to lead their respective industries with the power of data and AI. CXone is the only interaction centric platform that provides full convergence of all CX assets which is the only way to fully harness
the power of AI in the world of CX. We are proud that our ongoing advancements are being recognized by Omdia.”
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring
the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, media@nice.com , ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other
marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995.
Such forward-looking statements, including the statements by Mr. Cooper, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified
by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual
results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful
execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution
arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws,
regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and
uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of
this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.9
NICE Advances AI-Driven Customer Experience with 2023 CXone Fall Release
New Enlighten AI innovation, Microsoft Azure availability, and Next-Gen WFM Forecasting help CXone
customers increase productivity without adding complexity
Hoboken, N.J., December 20, 2023 – NICE (Nasdaq: NICE) today
announced the launch of the 2023 CXone Fall Release, expanding AI and automation and increasing openness across the CXone platform. CXone is the industry’s leading interaction centric platform, enabling organizations to effectively manage all
interactions - attended and unattended. As organizations look to infuse AI and automation throughout their CX operations, this release further enhances NICE’s leadership gap with unique capabilities that allow organizations to succeed and compete
in the digital era.
Creating a full CX AI platform
With major enhancements to Enlighten AI Routing and Enlighten AutoSummary, CXone now offers fully automated AutoSummary capabilities that are fully native and support
voice and digital interactions utilizing generative AI to automate objective summaries for every customer interaction. CXone AutoSummary combines Enlighten’s industry-specific CX AI models with LLMs to help CX organizations save time and cost and
improve agent performance. Additionally, with this release, organizations can create best-in-class CX, connecting consumers with agents based on sentiment and with extreme personalization.
Expanded cloud options enhance cloud storage and implementation
With this release, NICE is delivering expanded cloud storage vendor options. In addition to the AWS storage option, CXone now has a storage option with Microsoft
Azure, strengthening NICE’s integration with Microsoft, giving customers full flexibility, allowing organizations to easily integrate CXone into their CX operations on their choice of public cloud. NICE has also announced CXone applications’ unique
ability to work with any ACD, on-premises or in the cloud. This new strategic capability is designed to meet the unique needs of brands transitioning to cloud-based operations, allowing organizations to seamlessly integrate their existing ACD systems
with CXone applications and shift to the cloud at their own pace. With this latest offering, CXone is the industry's leading AI-fueled CX platform capable of seamlessly integrating with multiple ACDs.
Advanced Digital Interactions Management with True To Interval (TTI)
NICE continues to innovate and maintain leadership as we bring workforce engagement management (WEM) to the Digital era. NICE’s new True to Interval (TTI) enables
organizations to consider the unique challenges of digital channels, revolutionizing forecasting and planning. TTI accurately forecasts and schedules among the complex demands of the digital landscape, taking into account asynchronous, periodic
interactions. NICE is the leading WEM provider that offers this level of accuracy. The new CXone dashboard improves visibility and ease of use, breaking down complex data into clear and digestible business insights.
Barry Cooper, President, CX Division, NICE, said, “AI is creating a ripple effect
driving organizations to create full convergence of CX assets. As organizations adopt AI, they realize that the only way to do it is with an all-encompassing interaction centric platform. With the new fall release, CXone is now the only platform
that can serve as the foundation for any organization’s CX AI strategy”
“Every CX-oriented enterprise recognizes the need to incorporate AI in their customer and agent workflows for more personalized interactions and task completion,” said
Derek Top, Research Director and Senior Analyst with Opus Research. “The latest CXone release allows them to modernize their CX infrastructure and augment their service offerings. This is one of the reasons
that NICE and CXone rated highly in Opus Research’s competitive analyses.”
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring
the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, media@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995.
Such forward-looking statements, including the statements by Mr. Cooper, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified
by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual
results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful
execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution
arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws,
regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and
uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of
this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Exhibit 99.10
NICE Announces The Close of The LiveVox Acquisition, Creating a Conversational
AI Powerhouse
The combination of two leaders creates the market's only CX interaction centric cloud platform
with full convergence and the most advanced conversational AI across all types of customer
engagements
Hoboken, N.J., December 26, 2023– NICE (NASDAQ: NICE) announced the closing of the acquisition of LiveVox (NASDAQ: LVOX). The combination of NICE’s market leading platform CXone, with LiveVox’s unique AI driven proactive outreach capabilities create the market’s only interaction centric platform, the fundamental
cornerstone to deliver superior AI driven CX. This powerful union of two market leaders is forming the future of CX as organizations around the globe are constantly looking for ways to simplify their CX operations and embed CX AI to drive smart
automation.
NICE is recognized as a global market leader in CX with the most robust AI driven cloud platform for managing customer interactions of all types, digital
and voice, agent-assisted and consumer-led. NICE CXone has the largest array of native applications to manage customer journeys, improve employee engagement and drive complete performance. Moreover, CXone provides the most comprehensive embedded AI
with Enlighten encompassing hundreds of CX-specific models that enable holistic and fluent consumer experiences.
LiveVox is the market leader in AI-driven proactive outreach serving some of the world’s largest enterprises. LiveVox has a diverse and loyal customer base
comprising hundreds of enterprises of all sizes which is complementary to NICE’s customer base creating a significant expansion opportunity.
Barak Eilam, CEO, NICE, said, “The successful completion of
this acquisition is a major milestone for NICE as we continue to execute on our strategic vision, further cementing our leadership position. Organizations around the globe are looking to partner with us as they accelerate their CX AI journey, and
we are excited to provide them with the most comprehensive platform to help fuel their success. I would like to extend a warm welcome to the talented LiveVox team and take the next step in transforming the CX industry together.”
Financial Details
There will be no contribution to NICE’s revenue and expenses from LiveVox for 2023. The entire LiveVox financial contribution will occur in 2024 and is expected to contribute $142 million to NICE’s full-year revenue, for 2024. The acquisition is
also expected to be cash flow positive and accretive to NICE’s operating income, operating margin and non-GAAP EPS in 2024.
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting
key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in
more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, media@nice.com, ET
Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. In some cases,
forward-looking statements may be identified by words such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” and similar expressions. Forward-looking statements are based on the current beliefs,
expectations and assumptions of the Company’s management regarding the future of the Company’s business, future plans and strategies, projections, anticipated events and trends, the economy and other future conditions. Examples of forward-looking
statements include guidance regarding the Company’s revenue and earnings and the growth of our cloud, analytics and artificial intelligence business.
Forward looking statements are inherently subject to significant economic, competitive and other uncertainties and contingencies, many of which are beyond
the control of management. The Company cautions that these statements are not guarantees of future performance, and investors should not place undue reliance on them. There are or will be important known and unknown factors and uncertainties that
could cause actual results to differ materially from those expressed or implied in the forward-looking statements. These factors, include, but are not limited to, risks associated with changes in economic and business conditions, competition,
successful execution of the Company’s growth strategy, success and growth of the Company’s cloud Software-as-a-Service business, difficulties in making additional acquisitions or effectively integrating acquired operations, products, technologies and
personnel, the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners, rapidly changing technology, cyber security attacks or other security breaches against the Company, privacy concerns and
legislation impacting the Company’s business, changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, such as
the impact of conflicts in the Middle East, that may disrupt our business and the global economy, the ability to realize the anticipated benefits of the transaction and various other factors and uncertainties discussed in our filings with the U.S.
Securities and Exchange Commission (the “SEC”).
You are encouraged to carefully review the section entitled “Risk Factors” in our latest Annual Report on Form 20-F and our other filings with the SEC for
additional information regarding these and other factors and uncertainties that could affect our future performance. The forward-looking statements contained in this press release speak only as of the date hereof, and the Company undertakes no
obligation to update or revise them, whether as a result of new information, future developments or otherwise, except as required by law.
Grafico Azioni NICE (NASDAQ:NICE)
Storico
Da Mar 2024 a Apr 2024
Grafico Azioni NICE (NASDAQ:NICE)
Storico
Da Apr 2023 a Apr 2024
