iQor Harnesses NICE CXone to Drive Digital Transformation in CX
12 Marzo 2024 - 1:00PM
Business Wire
NICE CXone empowers iQor to set the standard
for excellence in BPO customer experience
NICE (Nasdaq: NICE) today has announced that iQor,
a managed services provider of customer engagement and
technology-enabled business processing solutions, is leveraging
NICE CXone, the industry-leading, cloud-native customer experience
(CX) platform, to unify and optimize all interactions and deliver
an exceptional digital experience for clients across
industries.
CXone facilitates iQor’s custom and agile solutions tailored to
the specific needs of clients with the ability to quickly adapt as
the marketplace changes. iQor incorporated CXone into Symphony
[AI]TM, its generative AI ecosystem, to improve customer experience
with real-time analytics, responses, and solutions derived from
both NICE’s and iQor’s extensive industry experience and best
practices. The integration of CXone’s digital and AI capabilities
supports iQor’s ability to customize omnichannel experiences,
empower data-driven decisions, and deliver unparalleled customer
and employee experiences.
Prabhjot Singh, Chief Digital Officer, iQor, said, “Our
partnership with NICE has enhanced our CX capabilities and agility
to deliver unmatched customer experiences for our clients in all
sectors, leading to a harmonious interplay between the human
element and technology. This ease of doing business reaffirms our
commitment to innovation and excellence in customer service.”
“Our partnership with iQor demonstrates the importance of
understanding the customer journey from end to end,” said Barry
Cooper, President, CX Division, NICE. “CXone’s customizability
gives the BPO unlimited possibilities to succeed at a high level
and set the standard for exceptional CX.”
About iQor iQor is a managed services provider of
customer engagement and technology-enabled business process
outsourcing (BPO) solutions comprised of 40,000 amazing employees
spanning 10 countries. We are passionate about delivering an
outstanding omnichannel customer experience for brands across the
globe. Harnessing intelligent CX technology and AI-driven
innovations that can scale teams anywhere, our BPO solutions create
happy employees and delighted customers. Our irresistible culture
results in a smile with each interaction to create optimal customer
experiences. We enable diverse teams to scale our BPO digital
solutions from local to global to create the CX experience brands
demand to win and keep customers. Read, see, and hear more at
www.iQor.com.
About NICE With NICE (Nasdaq: NICE), it’s never been
easier for organizations of all sizes around the globe to create
extraordinary customer experiences while meeting key business
metrics. Featuring the world’s #1 cloud native customer experience
platform, CXone, NICE is a worldwide leader in AI-powered
self-service and agent-assisted CX software for the contact center
– and beyond. Over 25,000 organizations in more than 150 countries,
including over 85 of the Fortune 100 companies, partner with NICE
to transform - and elevate - every customer interaction.
www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Cooper, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,”
“plan,” “estimate,” or similar words. Forward-looking statements
are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ
materially from those described herein, including but not limited
to the impact of changes in economic and business conditions;
competition; successful execution of the Company’s growth strategy;
success and growth of the Company’s cloud Software-as-a-Service
business; changes in technology and market requirements; decline in
demand for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
in making additional acquisitions or difficulties or delays in
absorbing and integrating acquired operations, products,
technologies and personnel; loss of market share; an inability to
maintain certain marketing and distribution arrangements; the
Company’s dependency on third-party cloud computing platform
providers, hosting facilities and service partners; cyber security
attacks or other security breaches against the Company; privacy
concerns; changes in currency exchange rates and interest rates,
the effects of additional tax liabilities resulting from our global
operations, the effect of unexpected events or geo-political
conditions, such as the impact of conflicts in the Middle East that
may disrupt our business and the global economy; the effect of
newly enacted or modified laws, regulation or standards on the
Company and our products and various other factors and
uncertainties discussed in our filings with the U.S. Securities and
Exchange Commission (the “SEC”). For a more detailed description of
the risk factors and uncertainties affecting the company, refer to
the Company's reports filed from time to time with the SEC,
including the Company’s Annual Report on Form 20-F. The
forward-looking statements contained in this press release are made
as of the date of this press release, and the Company undertakes no
obligation to update or revise them, except as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20240312362607/en/
iQor Robert Constantine SVP Marketing and Communications
robert.constantine@iqor.com
NICE Corporate Media Christopher Irwin-Dudek, +1
201 561 4442, ET, media@nice.com
Investors Marty Cohen, +1 551 256 5354, ET, ir@nice.com
Omri Arens, +972 3 763 0127, CET, ir@nice.com
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